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10 replies to this topic

#1 octo1212

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Posted 05 May 2017 - 01:57 PM

here is what is happening when i try to visit google or do a google search (in any browser):

https://www.screencast.com/t/nm0V9MRuUF

 

all other sites load just fine, including SSL enabled sites.

Chrome is up to date

Firefox is up to date

running Windows 8

 

this problem surfaced recently out of the blue...

 

i've tried clearing/resetting the SSL certificates but it didn't work...

 

any thoughts on how to fix this?



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#2 JohnC_21

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Posted 05 May 2017 - 02:24 PM

I ran into this once but it was for every https site because my date and time were not set correctly.



#3 octo1212

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Posted 05 May 2017 - 02:27 PM

I ran into this once but it was for every https site because my date and time were not set correctly.

checked that, too...it's fine...



#4 JohnC_21

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Posted 05 May 2017 - 02:37 PM

What AV or Security Suite are you using? Are you using a third party firewall? Some AVs have built in scanning of Https sites. Disable your AV/Security suite and see if you can then connect.



#5 octo1212

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Posted 05 May 2017 - 02:40 PM

What AV or Security Suite are you using? Are you using a third party firewall? Some AVs have built in scanning of Https sites. Disable your AV/Security suite and see if you can then connect.

Bitdefender Endpoint Security Tools...it's been on the computer for nearly a year without issue...this error popped up 2 days ago...

no third party firewall...



#6 zainmax

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Posted 05 May 2017 - 02:45 PM

Most likely is your User Data (Google Chrome) and Profile (Firefox) data damaged or obsolete.
The easiest way is to open the profile folders and delete the files:
 cert8.db (Firefox), 
and all files and folders in Google Chrome User Data folder (you can leave only the Bookmark, Favicons, Favicons-Journal, Login Data, Login Data-journal).
 
Google Chrome User Data default location
%LocalAppData%\Google\Chrome\User Data
Firefox profile folder default location
%AppData%\Mozilla\Firefox\Profiles\encoded_name.default\
 
It may also cause a third-party virus protection programs, as well as Adguard, wrong location or time, etc  as also was mentioned before.

Edited by zainmax, 05 May 2017 - 02:46 PM.


#7 JohnC_21

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Posted 05 May 2017 - 02:46 PM

I don't know if endpoint security has this setting but if possible disable scan ssl. 

 

https://www.bitdefender.com/support/what-to-do-when-security-certificates-cannot-be-verified-installed-1090.html



#8 octo1212

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Posted 05 May 2017 - 03:00 PM

 

Most likely is your User Data (Google Chrome) and Profile (Firefox) data damaged or obsolete.
The easiest way is to open the profile folders and delete the files:
 cert8.db (Firefox), 
and all files and folders in Google Chrome User Data folder (you can leave only the Bookmark, Favicons, Favicons-Journal, Login Data, Login Data-journal).
 
Google Chrome User Data default location
%LocalAppData%\Google\Chrome\User Data
Firefox profile folder default location
%AppData%\Mozilla\Firefox\Profiles\encoded_name.default\
 
It may also cause a third-party virus protection programs, as well as Adguard, wrong location or time, etc  as also was mentioned before.

 

no change...



#9 iMacg3

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Posted 09 May 2017 - 10:10 AM

Open your hosts file and paste a copy of it into a post.


Regards, iMacg3

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#10 octo1212

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Posted 09 May 2017 - 10:20 AM

I don't know if endpoint security has this setting but if possible disable scan ssl. 

 

https://www.bitdefender.com/support/what-to-do-when-security-certificates-cannot-be-verified-installed-1090.html

this was actually the solution!  i disabled the "Scan SSL" function...

it is Bitdefender GravityZone so it's a bit different than the suggested walkthrough, but this did fix it...

the odd thing is that this is the only computer out of ~250 installs in my Bitdefender account that has this issue...they ALL have "Scan SSL" turned on without issue...

thoughts on why?



#11 JohnC_21

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Posted 09 May 2017 - 10:28 AM

I am not sure why this happened. I do know sometimes Avast had similar issues because of the way Https sites were scanned. Other than uninstalling and reinstalling bitdefender the only advice I can give is to contact Bitdefender support. If they provide the solution please post an update. Thanks.






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