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Bsod troubles


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#1 edwardbeyer

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Posted 05 May 2017 - 12:55 PM

Hello, I have recently had a blue screen hit me. The stop code was IRQL_NOT_LESS_OR_EQUAL. It says the file that failed was titled Netwtw04.sys. This is the same file that has caused this the last couple

 

times. I am attaching the sysnative, but the perfmon will not finish even after an hour of running. I also have a question. how can i run the HDD diagnostics? i looked at the requirements and it said i have to do it

 

through a cd, but my laptop does not have a cd drive.

 

Here is my system info

 

Windows 10

 

x64 system

 

original os is windows 10

 

Pre installed

 

the hardware is maybe 4 months old

 

i have not reinstalled the os yet

 

CPU: Intel® Core™ i7-6700HQ CPU @ 2.60GHz

 

Manufacturer: ASUS

 

Laptop model: ASUS Strix GL502VS

 

Attached Files



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#2 bwv848

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Posted 05 May 2017 - 01:24 PM

Both dump files are pretty identical, but since Driver Verifier was enabled at the time of the second dump file, we're going to take a look at only the first one.

STOP 0x0000000A: IRQL_NOT_LESS_OR_EQUAL bugcheck, indicating that an attempt was made to access a pageable (or completely invalid) address at an interrupt request level (IRQL) that is too high:

7: kd> .bugcheck
Bugcheck code 000000D1
Arguments 00000000`00003e80 00000000`00000002 00000000`00000001 fffff804`adb024f5

Let's get our stack trace:

7: kd> knL
 # Child-SP          RetAddr           Call Site
00 ffff8200`734ede78 fffff802`19961929 nt!KeBugCheckEx
01 ffff8200`734ede80 fffff802`1995ff07 nt!KiBugCheckDispatch+0x69
02 ffff8200`734edfc0 fffff804`adb024f5 nt!KiPageFault+0x247
03 ffff8200`734ee150 00000000`00000010 Netwtw04+0x524f5
04 ffff8200`734ee158 00000000`00000246 0x10
05 ffff8200`734ee160 ffff8200`734ee178 0x246
06 ffff8200`734ee168 00000000`00000018 0xffff8200`734ee178
07 ffff8200`734ee170 ffffd885`066965b0 0x18
08 ffff8200`734ee178 fffff804`adb2a443 0xffffd885`066965b0
09 ffff8200`734ee180 01d2c050`c1348ea4 Netwtw04+0x7a443
0a ffff8200`734ee188 01d2c050`c1348ea4 0x01d2c050`c1348ea4
0b ffff8200`734ee190 00000000`00000000 0x01d2c050`c1348ea4

Okay, as you pointed out earlier, your networking driver, Netwtw04.sys was blamed. It's fairly new though:

2: kd> lm k vm Netwtw04
start             end                 module name
fffff80a`afc90000 fffff80a`b045e000   Netwtw04 T (no symbols)           
    Loaded symbol image file: Netwtw04.sys
    Image path: \SystemRoot\System32\drivers\Netwtw04.sys
    Image name: Netwtw04.sys
    Timestamp:        Sun Jan 15 07:03:19 2017 (587B6507)
    CheckSum:         007973A2
    ImageSize:        007CE000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

I'm curious... I'm suspecting an anti-virus conflict — what's in the raw stack?

7: kd> dps ffff8200734e9000 ffff8200734f0000
...
ffff8200`734ed778  fffff804`aa46f47dUnable to load image \SystemRoot\system32\drivers\aswNetSec.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for aswNetSec.sys
*** ERROR: Module load completed but symbols could not be loaded for aswNetSec.sys
 aswNetSec+0x4f47d
...
ffff8200`734ef1f8  fffff804`a9ed65d8Unable to load image \SystemRoot\system32\drivers\aswSnx.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for aswSnx.sys
*** ERROR: Module load completed but symbols could not be loaded for aswSnx.sys
 aswSnx+0xd65d8
...
ffff8200`734ef3e8  fffff804`aa643991Unable to load image \SystemRoot\system32\drivers\aswbidsdrivera.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for aswbidsdrivera.sys
*** ERROR: Module load completed but symbols could not be loaded for aswbidsdrivera.sys
 aswbidsdrivera+0x13991

So my hunch is correct... lots of Avast drivers in the raw stack, most likely the root cause for the problem. For now, you should:

-reinstall your Intel WiFi driver **DOWNLOAD LINK**
-disable Driver Verifier
-if and only if issues persist, uninstall Avast, run their removal utility, and use Windows Defender for protection instead (temporarily)
-monitor for further BSODs

Regards,
bwv848


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#3 edwardbeyer

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Posted 09 May 2017 - 10:37 AM

I am sorry to have taken so long to reply. I tried to do the reinstallation of the wifi, but it would get stuck about 2/3 of the way through. It would sit there for several hours. i am not sure what to do about that



#4 bwv848

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Posted 09 May 2017 - 11:24 AM

Can you do it in Safe Mode?


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