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problem with shift key and cursor

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#1 katiemay1143


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Posted 05 May 2017 - 07:55 AM

please bear with me here.


at some point last evening, i noticed that when i used the shift key, i would be taken back to the last web page i was on. this doesn't happen in word, but it happens when i try to type something on fb or twitter or in my email.


also, when i move my cursor up to the http box, the address up there moves to the left on its own. this happens in other instances, as well.


i am using an hp laptop, windows 8.1. i have run a virus scan, tfc, and jrt. i also removed my firefox add-ons. if i use the keyboard that pops up on my screen, the issue with the shift key doesn't happen. it only seems to be the shift key on the keyboard.


i hope someone can help me. thanks.


EDIT - i tried to go in and see what the language/region settings were, and it won't let me choose my country or language. basically, it automatically scrolls down to the bottom and won't let me choose my country/language. so i'm stuck in zimbabwe.


EDIT: Looks like it's fixed. I unplugged the USB for the mouse and plugged it back in and now the issue is fixed.

Edited by katiemay1143, 05 May 2017 - 03:04 PM.

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