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Printer offline


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8 replies to this topic

#1 ArtVandalay7

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Posted 05 May 2017 - 07:40 AM

Hello--

I have spent literally hours trying to fix this, yet another, incredibly frustrating and ridiculous bug in Windows 10.  From just my Google searches, this is an unacceptably common problem.  My home wireless printer is turned on, has an IP address, etc.  Yet Windows 10 states it is offline and it is impossible to get anything to print.  I have tried everything, deleted the printer, re-installed, reset network on printer, etc. etc. etc.  When I try to configure the port address as several internet searches have suggested, I get "an error occurred during port configuration. the operation is not supported".  Please help fix this!



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#2 JohnC_21

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Posted 05 May 2017 - 07:52 AM

Somebody else will have to answer your port configuration problem. Open Devices and Printers. Right click the printer that is offline. Select See What's Printing. Make sure Use Printer Offline is unchecked. Edit: Use Printer Offline is under the Printer Menu in See What's Printing.


Edited by JohnC_21, 05 May 2017 - 07:53 AM.


#3 waveydavey

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Posted 05 May 2017 - 08:29 AM

Firstly I would go to your printer website and download the latest for update your printer and see what happens.



#4 ArtVandalay7

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Posted 18 May 2017 - 07:20 PM

Have updated the printer.  Use printer offline is not checked.  Printer still remains offline and unable to print anything. 



#5 landscaper

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Posted 18 May 2017 - 07:28 PM

Maybe not the same thing but my HP All-In-One did the same thing with the creators update was installed.Went to the website and it

informed me my printer was not compatible anymore even though I had the latest drivers.Worked fine before the update but would not work after.Don't know if that will help but that was my situation.



#6 ArtVandalay7

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Posted 18 May 2017 - 07:35 PM

I absolutely despise Windows.  If I'm not fighting to get access to my own files (you don't have permission, etc. etc. etc.), I can't print a simple file on my own network in my own house.  Windows is absolute garbage. Period. 


Edited by ArtVandalay7, 18 May 2017 - 07:44 PM.


#7 Lvlpost

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Posted 19 May 2017 - 05:29 AM

You can try the steps

  1. Go to control panel.
  2. Click on Devices and Printers in Large or Small icons view of control panel.
  3. You will be seeing the offline printer (slightly faded). Right click on it and select ‘See what’s printing’.

If the printer is in offline state you would be seeing the tick mark front of ‘Use Printer Offline’. Remove the tick mentioned below and wait for some time printer to come online and resume printing.



#8 jenae

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Posted 23 October 2017 - 07:11 AM

Hi, have a read through this:-

 

https://support.microsoft.com/en-us/help/17420/windows-printer-problems



#9 coxchris

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Posted 24 October 2017 - 07:35 PM

Can you ping the IP to the printer

 

Try resetting the Print Spooler Services 

 

Type in Services and hit enter. Don't be afraid of this screen Scroll down to Print Spooler and highlight the print spooler and at the top, there is like a tape player buttons Hit Stop 

 

Once you hit stop It says "Windows is stopping the Print Spooler" box appears once that done wait 30 seconds and hit the Play button and it will Start the service again.

 

The Print Spooler service flushes the memory inside the printer

 

See if that helps wake it up.

 

Please let us know the outcome


Edited by coxchris, 24 October 2017 - 07:36 PM.

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