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I am pretty sure my computer repair guy is scamming me..


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11 replies to this topic

#1 Jswoves

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Posted 05 May 2017 - 04:30 AM

A laptop was brought in that would start up and start booting Windows then get the blue screen.

The computer repair specialist never mentioned anything initially but now says the motherboard needs to be replaced.. That does not sound right to me since it still started up.

The person who brought it in initially said yes to the motherboard Being but in but realized they are being scammed does anyone have any input or ideas. Just want the laptop back without a supposed new motherboard

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#2 usasma

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Posted 05 May 2017 - 07:05 AM

Diagnosing a motherboard issue is a difficult process.

There are no 100% accurate motherboard tests.

 

Who initially said it was the motherboard?

Have you tried reinstalling Windows "clean" to see if that fixes things?

Have you run any hardware diagnostics to verify?

 

Unfortunately, with a laptop, most everything is built into the motherboard.

As such, most hardware failures would involve the motherboard.

The most easily replaceable parts on a laptop are the hard drive, RAM, and sometimes the wireless card.

To be more specific we'd need the exact make and model of the laptop.

 

Finally, if you pay to replace the motherboard, you're going to spend several hundred dollars for a motherboard, then a couple of hundred for the labor to replace it.

At that point it's cheaper to buy a new laptop.

 

Good luck!


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#3 Just_One_Question

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Posted 05 May 2017 - 07:24 AM

Just ask him how much it would cost. Then, ask for your laptop and tell him that you're gonna be back when you have the money. Then, bring your laptop to another repair shop. Ask them to diagnose it. If they say it's not the motherboard, but something else which is less expensive (like the HDD failing or just plain overheating (which costs like $10 to be fixed)), leave the laptop with them. If they too tell you that the motherboard is in need of a replacement, ask them how much it would cost. If they quote you a lower price then the 1st guy, leave the laptop with them. If they say a higher price, once again tell them that you'll be back when you have the money and take your laptop with you.
Bargaining with a pinch lying - It's fun!:lmao:

#4 JohnC_21

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Posted 05 May 2017 - 07:31 AM

What is the model of laptop. If and HP or Dell there is built in diagnostics before the computer boots to Windows. For HP tap Esc at boot to access the menu. I believe Diagnostics will be accessed by pressing F2. For Dell tap F12 at boot.

 

You can also boot a diagnostic disk called UBCD which can check your hard drive and memory. If the computer was pre-installed with Windows 8 or 10 you need to disable SecureBoot in your UEFI/BIOS settings and possibly enable Legacy or CSM boot. Using this disk you can also recover any personal data to an external USB hard drive.



#5 Just_One_Question

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Posted 05 May 2017 - 07:38 AM

Just want the laptop back without a supposed new motherboard


Guys, I think OP doesn't have the laptop with them - it is with the shady repair-guy. And also, since the laptop has been brought to the computer-shop in the first place, I don't think OP can/wants to try repairing it by themselves. OP just wants to know if they're scamed or not.:)

#6 JohnC_21

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Posted 05 May 2017 - 08:07 AM

 

Just want the laptop back without a supposed new motherboard


Guys, I think OP doesn't have the laptop with them - it is with the shady repair-guy. And also, since the laptop has been brought to the computer-shop in the first place, I don't think OP can/wants to try repairing it by themselves. OP just wants to know if they're scamed or not. :)

 

Thanks. That is a tough call. Maybe the OP can take the computer saying they need to think about it first or they want to get another quote even though the shop may ask for a diagnostic fee. 



#7 Just_One_Question

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Posted 05 May 2017 - 08:15 AM

Yes, that's usually what I do when I am unsure of being scammed or not.:)

#8 Jswoves

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Posted 05 May 2017 - 09:42 AM

Thanks for all the replies guys! Headed over there now and will update you guys later. As far as i understand the computer basically wouldn't power up if the motherboard is not working or try to boot up windows?

#9 Just_One_Question

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Posted 05 May 2017 - 10:05 AM

Thanks for all the replies guys! Headed over there now and will update you guys later. As far as i understand the computer basically wouldn't power up if the motherboard is not working or try to boot up windows?


If it's severely damaged, yes. But if it's not that broken, the computer might boot up. However, if it's not that damaged, the guys at the repair shop usually won't tell you to buy a new one right away, like your repair-guy has done.:)

#10 Jswoves

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Posted 05 May 2017 - 12:51 PM

So a little bit more background on the computer.

It was brought in 3 weeks ago!

It is a dell laptop and the reason it was brought into the shop is because it kept having the error IRQL NOT LESS OR EQUAL and a BSOD.

The computer is actually my friends and they brought it in after researching that it seems that it may need windows reinstalled and they didn't want to deal with it. I also looked online and could not see anyone that had motherboard issues but rather driver issues.


AFTER GOING TO THE COMPUTER STORE

The owner told my friend and I that he attempted reinstalling drivers and windows but apparently kept getting the blue screen. They had another motherboard in the computer already, if it wasn't the original. They also stated that repairing the dell motherboard would have been impossible without knowing what part of it to repair?

Basically my friend is stuck paying 290$ and on top of it the computer is still at the shop because the power button apparently does not work unless you push it in VERY hard and they're replacing that piece connecting to the motherboard free of charge although it did not have that problem going in.


I appreciate everyones time. Any other input is still appreciated.

Thank you all!

#11 JohnC_21

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Posted 05 May 2017 - 01:40 PM

If only 3 weeks old there should be a warranty, even on a refurbished computer. Was this computer purchased used?



#12 Just_One_Question

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Posted 05 May 2017 - 03:51 PM

If only 3 weeks old there should be a warranty, even on a refurbished computer. Was this computer purchased used?

It was brought in 3 weeks ago!

It's not a new laptop. It was brought in the shop 3 weeks ago, not bought. I too was confused at first, as English isn't my main language.:lmao:

As for the repair:
IDK, this whole operation seems shady too me. If I were you, I'd pay the money and get my computer back, but ask for a discount and also for a receipt for the service and for the motherboard. I'd also demand a receipt for the new power button and most importantly an official guarantee (on paper, not a spoken agreement) of atleast 6 months. If he starts twisting his tongue, I would accept to not get any of the things that I just mentioned earlier, but only if I pay just $100. Or otherwise, I would call an authority (a father, a big brother, a boyfriend, a husband, a friend... the police, the IRS, the Attorney General...you get my drift,lol).
Wish you good luck!:)




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