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Posted 05 May 2017 - 03:28 AM
Posted 07 May 2017 - 03:30 AM
Hi, sorry i thought i did... i have windows 8.1 using Chrome Its a Pavilion Slim. I also tried turning off the avast to see if that was blocking it. Forgot to add i was in contact with HP and had some remote assistance, they said it probably needed to be reset to factory. i am hoping there is another way before going that route.
Also, should add i just found another problem with "Microsoft Storage Space Controller" It sounded like the disk drive started clicking, like it was trying to start. Found a yellow triangle next to that device, ran a troubleshooter and it said "microsoft storage space controller damaged or incomplete code 19" tried to fix, came back with: cannot be fixed needs to be re-installed. Also Updates configured to not automatically install drivers. I dont know if that last thing is good or bad lol. sorry for all the added issues but thought maybe important to mention.
Again thanks in advance for any help.
Edited by AngelT, 07 May 2017 - 04:51 AM.
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