I have a Dell laptop, Windows 7, Avast Internet Security
The arrow is stuck in the middle of the screen. I wanted to run a virus scan, my Avast comes up, but since the arrow won't move I can't click on anything to get a scan started.
So I go to safe mode and safe mode with networking, but when I try to bring up Avast I get, ''UI failed to load, this is embarrassing. AV service is not responding.''
I had to use Avastclear to uninstall Avast IS, then I reinstalled, same problem. Then I uninstalled Avast IS again and installed Avast free, same problem.
When I'm in normal mode Avast loads, but I can't move the arrow to use it. My other Dell laptop, also using Avast IS, is working fine.
Any advice would be appreciated.