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Runtime140.dll missing


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#1 MEllen98947

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Posted 04 May 2017 - 05:31 AM

I consider myself to be savvy where computers are concerned. I had a popup today informing me that a file could not be opened because the Runtime140.dll was missing.

How would this happen (besides the obvious, manual deletion which I would not do)?

Is it possible that this is a new virus? I have been experiencing some freezing and long running scripts.

I have a Dell Inspiron 3560, 64-bit desktop with Intel Core i5-6400 CPU @ 2.70 GHz.  Running Windows 10.

 

Any ides?

 

Mellen98947



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#2 usasma

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Posted 05 May 2017 - 11:24 AM

What program were you trying to run when this happened?
What did the title block of the popup window say?


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 zainmax

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Posted 05 May 2017 - 12:38 PM

Runtime140.dll was missing.....

Maybe vcruntime140.dll? Runtime140.dll is unknown, Windows doesn't have such a file..



#4 MEllen98947

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Posted 06 May 2017 - 10:55 AM

Thanks for the responses.

 

I was attempting to open an older (2  - 3 yrs) PDF document from file explorer.

 

The popup actually indicated that the:  "Microsoft/Runtime140.dll"  was missing. I tried to take a screenshot but as soon as I commenced the key sequence it disappeared. That's what got me thinking that this was not legit.

 

Have not had another message like that since.  Should I just disregard?? Or do you think it's the lull before the storm?

 

Ellen98947



#5 usasma

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Posted 07 May 2017 - 05:04 AM

Does this happen each and every time that you try to open this PDF?

How about trying other PDF's?

 

I can't find results for this filename on the internet, nor can I find this filename on my system.

IMO it's most likely a problem with the app that reads your PDF's - do you use a different PDF reader than that included within Windows?

Another possible problem is malware - try these free scans:

 

Could you be infected?  It's possible that malware has corrupted your current protection, so please try a couple of these, independent scans (from this link: https://www.us-cert.gov/ncas/alerts/TA15-286A ).  This is in case your current protection is compromised by malware and giving false results:

           F-Secure
           https://www.f-secure.com/en/web/home_global/online-scanner (link is external)

           McAfee
           http://www.mcafee.com/uk/downloads/free-tools/stinger.aspx (link is external)

           Microsoft
           http://www.microsoft.com/security/scanner/en-us/default.aspx (link is external)

           Sophos
           https://www.sophos.com/en-us/products/free-tools/virus-removal-tool.aspx (link is external)

           Trend Micro
           http://housecall.trendmicro.com/ (link is external)

    The above are examples only and do not constitute an exhaustive list. The U.S. Government does not endorse or support any particular product or vendor.
If you do find infections, I'd suggest posting over in the Am I Infected forum to ensure that all the bad stuff has been removed:  http://www.bleepingcomputer.com/forums/f/103/am-i-infected-what-do-i-do/
Please read the pinned topics at the top of the forum for instructions on how to post there.

 

Or, it could be nothing.


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#6 MEllen98947

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Posted 08 May 2017 - 04:53 AM

Thanks. I had to laugh out loud at the final statement, "Or, it could be nothing." I laughed because that was he reason that prompted me to write.  Was it really nothing?? At least I know someone else thinks along the same lines as I do!!

I have scanned and found nothing.  So I am still glad that I erred on the side of caution.  Because many is the time I should have done something and didn't.

 

This has been a great first experience on the forum and I am more confident now, that if I have any other doubts, there are those out there who are willing  to put some thought into the problem and share solutions.  I appreciate the links and ideas.  Everyone have a great day and thanks again!



#7 Lvlpost

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Posted 08 May 2017 - 05:10 AM

you can download vcruntime140.dll at here

https://www.dll-files.com/vcruntime140.dll.html



#8 usasma

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Posted 08 May 2017 - 07:36 AM

Computers are a mess of parts and a mess of code that manages to come out with the correct answer most of the time.

But there's enough errors that one has to wonder why?  If I see an MSINFO32 report without any errors in it - I wonder why.  But why should we have to expect errors?  That'd be a long discussion with a lot of emphasis on how coding is done and how coders judge that the coding is correct.

 

In short, there's only 2 things that can be wrong with a computer:

- hardware

- software

 

We troubleshoot hardware by running a few diagnostic tests.  If they show nothing, then we start swapping out parts to figure out what's wrong.

The reports that we look at often will give us a clue about what to look at - but in the end the only sure test is to replace the part with one that's known to be good.

 

As for software, there's a lot of different things to look at (and reports to scan)

But the most certain tool is a "clean" install (installing Windows properly, but not installing other software).

 

Good luck!


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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