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Laptop occasionally hangs on startup


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#1 MadDemon64

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Posted 03 May 2017 - 12:38 PM

Sometimes my laptop will hang during startup.  I get to the boot screen that shows the manufacturer logo (MSI) but it just does nothing.  Not even the spinning dots appear (I have Windows 8.1).  Pressing the power button and starting the computer again makes it start up as normal, but I'm wondering what could be the problem and if there's any way to prevent it from happening in the future, short of resetting my computer and reinstalling everything of course.



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#2 mikey11

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Posted 03 May 2017 - 01:58 PM

https://www.bleepingcomputer.com/tutorials/http-wwwbleepingcomputercom-tutorials-automatically-repair-windows-8-with-automatic-repair-/



#3 MadDemon64

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Posted 03 May 2017 - 03:19 PM

I did that, and it passed all of the tests.



#4 usasma

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Posted 05 May 2017 - 07:07 AM

Let it hang a couple of times at startup (and recover as necessary), then please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog)
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on the "Administrative Events" heading
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

FYI - If we're looking for Event ID 41 errors (unexplained shutdowns), there's more info on that here:  http://support.microsoft.com/kb/2028504

While waiting for a reply, please monitor your temps with this free utility: 

SpeedFan v. 4.5.1 and later (free from here:  http://www.almico.com/sfdownload.php ) can log temperatures in a CSV file:
You may not need to log temps.  If uncertain, please ask.

To make it work (log the temps to a file) you have to do BOTH of the below:

1. Enable logging in general: Configure...Log...check "Enabled" then click on OK to save.

2. Enable logging for specific checks: Configure...Temperatures..left click on each sensor, then click on "Logged" at the bottom of the Window (for our purposes we want them all) then once you've selected "Logged" for all sensors, then click on OK to save.

The log will be located at C:\Program Files (x86)\SpeedFan

Naming: log files are named SFLogYYYYMMDD.csv, where YYYY is the year (four digits), MM is the month (2 digits, zero padded) and DD is the day (2 digits, zero padded). If a file already exists by that name, the file that already exists is renamed according to the following naming scheme: SFLogYYYYMMDD-CCCC.csv, where CCCC is a increasing number. The new file is then created with the standard file name scheme.

Notes: whenever you change the options related with logging, SpeedFan starts a new log file.

NOTE:You may want to turn logging off when we're done - as I don't know it's impact on performance or on the system.


 
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#5 MadDemon64

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Posted 05 May 2017 - 08:25 AM

 

Let it hang a couple of times at startup (and recover as necessary), then please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog)
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on the "Administrative Events" heading
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

FYI - If we're looking for Event ID 41 errors (unexplained shutdowns), there's more info on that here:  http://support.microsoft.com/kb/2028504

While waiting for a reply, please monitor your temps with this free utility: 

 

SpeedFan v. 4.5.1 and later (free from here:  http://www.almico.com/sfdownload.php ) can log temperatures in a CSV file:
You may not need to log temps.  If uncertain, please ask.

To make it work (log the temps to a file) you have to do BOTH of the below:

1. Enable logging in general: Configure...Log...check "Enabled" then click on OK to save.

2. Enable logging for specific checks: Configure...Temperatures..left click on each sensor, then click on "Logged" at the bottom of the Window (for our purposes we want them all) then once you've selected "Logged" for all sensors, then click on OK to save.

The log will be located at C:\Program Files (x86)\SpeedFan

Naming: log files are named SFLogYYYYMMDD.csv, where YYYY is the year (four digits), MM is the month (2 digits, zero padded) and DD is the day (2 digits, zero padded). If a file already exists by that name, the file that already exists is renamed according to the following naming scheme: SFLogYYYYMMDD-CCCC.csv, where CCCC is a increasing number. The new file is then created with the standard file name scheme.

Notes: whenever you change the options related with logging, SpeedFan starts a new log file.

 

NOTE:You may want to turn logging off when we're done - as I don't know it's impact on performance or on the system.


 

 

It never appears in the event log.  Ever.

When the computer hangs on startup the light that shows my hard drive is active does not turn on.  The light turns on whenever I turn on my computer and it starts up normally,


Edited by MadDemon64, 05 May 2017 - 08:28 AM.


#6 mikey11

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Posted 05 May 2017 - 11:38 AM

test your hard drive using the hard drive manufacturers software,

 

if you can not get the computer to start to perform the test you can remove the drive and hook it up to another computer via USB and test it from that computer,

 

alternatively you could make a Hirens boot CD or USB and boot the computer using that to test the hard drive



#7 MadDemon64

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Posted 05 May 2017 - 11:41 AM

test your hard drive using the hard drive manufacturers software,

 

if you can not get the computer to start to perform the test you can remove the drive and hook it up to another computer via USB and test it from that computer,

 

alternatively you could make a Hirens boot CD or USB and boot the computer using that to test the hard drive

I'm pretty sure it passed that test a while ago.  What is the test you're referring to?



#8 usasma

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Posted 05 May 2017 - 11:51 AM

In short, if it doesn't appear in the Event Log, then Windows doesn't see it.

If Windows doesn't see it - then it's most likely:

- a hardware problem

- a compatibility issue

- a low-level driver problem

 

Of those possibilities, a hardware problem is most likely.

Run the hardware diagnostic that mikey11 suggested.

If that passes, then try MemTest to test the RAM

Here's a link for the bootable diagnostics:  http://www.carrona.org/initdiag.html

 

If your system came with W8 on it, then you may have difficulty booting to the diagnostics.

In that case, run the Seagate Seatools for Windows from within Windows

And run the bootable MemTest86 (NOT MemTest86+) as it will boot from the UEFI.


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#9 MadDemon64

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Posted 05 May 2017 - 12:09 PM

In short, if it doesn't appear in the Event Log, then Windows doesn't see it.

If Windows doesn't see it - then it's most likely:

- a hardware problem

- a compatibility issue

- a low-level driver problem

 

Of those possibilities, a hardware problem is most likely.

Run the hardware diagnostic that mikey11 suggested.

If that passes, then try MemTest to test the RAM

Here's a link for the bootable diagnostics:  http://www.carrona.org/initdiag.html

 

If your system came with W8 on it, then you may have difficulty booting to the diagnostics.

In that case, run the Seagate Seatools for Windows from within Windows

And run the bootable MemTest86 (NOT MemTest86+) as it will boot from the UEFI.

Aren't there ways to do that without downloading programs?  Can't I use the Windows Memory Diagnostic tool?  Also I have no idea what diagnostic mikey11 suggested.  Is it the WMIC?  CHKDSK?

 

*Edit* WMIC says my hard drive is ok.


Edited by MadDemon64, 05 May 2017 - 12:14 PM.


#10 usasma

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Posted 06 May 2017 - 05:27 AM

If you don't have a diagnostic, then you'll either have to download one, or take it to a shop for them to do the diagnostics.

 

Mikey11 suggested the tool provided by the manufacturer of your hard drive.

As we don't know what make and model your hard drive is, I can't say what test he suggested.
I suggest the Seagate Seatools for Windows as it's an easy download and will run on systems with UEFI.  It's the tool that we use the most at work (I work in a PC repair shop).

 

FYI - the WMIC and CHKDSK aren't diagnostics for the hard drive.  WMIC is an error reporting mechanism, and CHKDSK checks the file system on the hard drive - not the hard drive itself.

 

As for the memory test, feel free to use the Windows Memory Test.
I don't feel that it's as accurate as the MemTest86 test - but this is your system, so you can try what you want.


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#11 mikey11

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Posted 06 May 2017 - 06:33 AM

 

In short, if it doesn't appear in the Event Log, then Windows doesn't see it.

If Windows doesn't see it - then it's most likely:

- a hardware problem

- a compatibility issue

- a low-level driver problem

 

Of those possibilities, a hardware problem is most likely.

Run the hardware diagnostic that mikey11 suggested.

If that passes, then try MemTest to test the RAM

Here's a link for the bootable diagnostics:  http://www.carrona.org/initdiag.html

 

If your system came with W8 on it, then you may have difficulty booting to the diagnostics.

In that case, run the Seagate Seatools for Windows from within Windows

And run the bootable MemTest86 (NOT MemTest86+) as it will boot from the UEFI.

Aren't there ways to do that without downloading programs?  Can't I use the Windows Memory Diagnostic tool?  Also I have no idea what diagnostic mikey11 suggested.  Is it the WMIC?  CHKDSK?

 

*Edit* WMIC says my hard drive is ok.

 

 

 

you need to find out the maker of your hard drive,

 

if you can get into device manager you can look there,

 

if not you might have to take it apart and look at the drive, or look at the specs of the computer might tell you, then download the apropriate program,

 

if you drive is seagate you would use seatools for seagate

 

if your drive is western digital you would use the western digital testing software

 

those are just two examples



#12 MadDemon64

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Posted 06 May 2017 - 02:29 PM

 

 

In short, if it doesn't appear in the Event Log, then Windows doesn't see it.

If Windows doesn't see it - then it's most likely:

- a hardware problem

- a compatibility issue

- a low-level driver problem

 

Of those possibilities, a hardware problem is most likely.

Run the hardware diagnostic that mikey11 suggested.

If that passes, then try MemTest to test the RAM

Here's a link for the bootable diagnostics:  http://www.carrona.org/initdiag.html

 

If your system came with W8 on it, then you may have difficulty booting to the diagnostics.

In that case, run the Seagate Seatools for Windows from within Windows

And run the bootable MemTest86 (NOT MemTest86+) as it will boot from the UEFI.

Aren't there ways to do that without downloading programs?  Can't I use the Windows Memory Diagnostic tool?  Also I have no idea what diagnostic mikey11 suggested.  Is it the WMIC?  CHKDSK?

 

*Edit* WMIC says my hard drive is ok.

 

 

 

you need to find out the maker of your hard drive,

 

if you can get into device manager you can look there,

 

if not you might have to take it apart and look at the drive, or look at the specs of the computer might tell you, then download the apropriate program,

 

if you drive is seagate you would use seatools for seagate

 

if your drive is western digital you would use the western digital testing software

 

those are just two examples

 

Well, I just finished the tests and both my HDD and my memory passed without any errors or problems.



#13 usasma

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Posted 07 May 2017 - 04:49 AM

First try updating the BIOS/UEFI.

If that doesn't fix it, then try these repair steps:

 

NOTE:  Try a clean boot to see if the problem clears up that way:  http://www.thewindowsclub.com/what-is-clean-boot-state-in-windows
If it does, then different troubleshooting steps are called for.

Here's some repair/recovery/restore options (in this order).   Be sure to backup your stuff if you don't want to take the chance of losing it.:

1 - Startup Repair.  Run it 3 times, rebooting in between tries.

2 - System Restore to a point before this started happening.

3 - DISM/SFC repair (DISM doesn't work with W7, although SFC does)  - doesn't work if you're not able to boot to Windows (let me know and I'll post a way to do it from Startup Repair)
    

Then please run the following DISM commands to see if there's any problems with the system (from an elevated (Run as administrator) Command Prompt).  Press Enter after typing it:
   
Dism /Online /Cleanup-Image /RestoreHealth

    FYI - I have repaired systems using the last command even though problems weren't found with the first 2 - so I suggest running them all.

    From this article: http://technet.microsoft.com/en-us/library/hh824869.aspx

    You can also run sfc.exe /scannow from an elevated (Run as administrator) Command Prompt to check for further corruption. Include the CBS log (located at C:\Windows\Logs\CBS\CBS.log) if you'd like to have a Windows Update expert check it (I don't check them because I can't read them)


4 - RESET using the "Keep My Files" option (W8 calls this a REFRESH; W7 and earlier doesn't have this function)

5 - Repair install of the OS (Thanks to FreeBooter!):
   

"How To Perform a Repair Installation For Windows 8, 8.1 and 10"
    https://www.winhelp.us/non-destructive-reinstall-of-windows-8-and-8-1.html

    "How to Do a Repair Install to Fix Windows 7"
    http://www.sevenforums.com/tutorials/3413-repair-install.html

    "How To Perform a Repair Installation For Vista"
    http://www.vistax64.com/tutorials/88236-repair-install-vista.html

    "Non-destructive reinstall of Windows XP"
    https://www.winhelp.us/non-destructive-reinstall-of-windows-xp.html


6 - RESET using the "Remove Everything" option (W8 calls this a RESET; W7 and earlier doesn't have this function)

If using W7 or earlier, this can be accomplished by resetting the system by use of the recovery partition/recovery disks/recovery drive.
If you don't have them, you can usually order them from the OEM manufacturer of your system ( US points of contact here:  http://www.carrona.org/recdisc.html )

7 - Wipe and reinstall from the Recovery Partition (if so equipped)

8 - Wipe and reinstall from Recovery Media - to include deleting all partitions.
If you don't have them, you can usually order them from the OEM manufacturer of your system ( US points of contact here:  http://www.carrona.org/recdisc.html )

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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