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View and Track your downloads wont let me open anything


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4 replies to this topic

#1 Bz7

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Posted 03 May 2017 - 03:41 AM

Hello

 

New here have spent a lot of time reading and trying to fix this problem but no go so first thing first most of my icon got changed to internet explore and when I click on them like battlenet or teamspeak 3 which are internet explore icons view and track your downloads pop up opens asking me to run or save I have tried both nothing happens and a the same task get copied and asks again it tries to open but closes before I can blink I have tried most of the things on the internet but nothing so has worked I cant go on the internet nor download anything I have a spare pc I can download on to a flash drive and ran the program you asked in command prompt I have tried to run random things on safe mode with networking but same thing it wont let me run anything but in that mode no pop up just wont run anything

 

Same problem as these 2 https://www.bleepingcomputer.com/forums/t/534501/no-programs-will-run;-view-track-downloads-pop-up/

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#2 RayS

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Posted 03 May 2017 - 01:51 PM

Hello Bz7,

My name is Ray and I'll be assisting you with your issue. Please give me a day or two to review your logs and prepare a reply. Since I'm still a trainee, all my posts have to be reviewed by my instructor prior to being posted to make sure that you receive the best assistance possible.

Thank you for your understanding, I'll be with you shortly!

RayS


I don't accept payment for my help, but it would please me if you perform a kindness for your neighbor. You might also contact your local animal shelter. They can always use a bag of kibble or a few cans of pet food. Who knows... you might even find a life-long furry friend there.


#3 RayS

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Posted 07 May 2017 - 10:45 AM

Hello Bz7, and welcome to Bleeping Computer.

Please call me "Ray".

I will be helping you with your computer problem. If you would permit me to call you by your first name, please tell it to me.

  • Please do not attach any log files to your replies unless specifically requested. Instead, please copy and paste the entire text of the logs into the body of your reply. Use separate consecutive posts if that's easier for you.
  • Please do not try to fix anything or run (or re-run) any tools without being advised to do so.
  • Always read my entire message before you begin to follow my instructions.
  • It may be helpful for you to print my instructions for easy reference.
  • Perform my instructions in the order as given.
  • Click More Reply Options and then Preview Post before you post a reply. Be sure your message addresses all the issues I raise.
  • Any fixes I provide are for this specific problem on this machine only.
  • Removing malware is hazardous. I will not knowingly advise actions that will damage your computer, but it is impossible to guarantee the safety of your system. It may even become necessary to re-format and re-install your operating system. Before we proceed, you should back up all your data -- preferably to a different computer or to off-line storage.


Scan with AdwCleaner

Please download AdwCleaner by Xplode on your clean computer and transfer it to the Desktop on your sick PC. Perform the following steps on your sick PC in Normal boot. If AdwCleaner won't run in Normal boot, try it in Safe Mode with Networking.
  • Vista/Windows 7/8 users right-click and select Run As Administrator
  • The tool will start to update the database, please wait a bit.
  • Click I agree.
  • Click Scan.
  • AdwCleaner will begin... be patient as the scan may take some time to complete.
  • Please don't run the Clean function until after I review the log.
  • Copy and paste the contents of the logfile into your next reply.
  • A copy of all logfiles are saved in the C:\AdwCleaner folder which was created when the tool was run.




Enter Safe Mode With Networking
Note: Do this only if our tools will not run in Normal boot. 
  • Restart your computer.
  • Press the F8 key rapidly as soon as your PC begins to boot up.
  • A black Advanced Boot Options window will open.
  • Use your down arrow key to select Safe Mode with Networking then press Enter.
  • You can see additional info here.



Run Junkware Removal Tool (JRT)

96jfrSi.png Please download Junkware Removal Tool to your desktop. 
  • Shut down your protection software now to avoid potential conflicts.
  • Right-mouse click JRT.exe and click Run as Administrator.
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.



Test Normal boot
  • Reboot your PC into Normal boot.
  • Try to surf some websites normally.
  • Tell me what browser you used.
  • Tell me whether you were able to browse websites normally.
  • Tell me whether your browser is unresponsive or if you are redirectred to unintended websites.

 

 

Rescan with Farbar Recovery Scan Tool
This tool is frequently updated. Please download a fresh copy of Farbar Recovery Scan Tool and save it to your Desktop.

  • Right-click FRST.64.exe then click Run as administrator.
  • When the tool opens, click Yes to disclaimer.
  • Press the Scan button.
  • When finished, it will produce logs called FRST.txt and Addition.txt in the same directory where the tool was run from.
  • Please copy and paste both logs into your next reply.


Summary

  1. Confirm that you have backed up all your important data.
  2. Copy and paste the entire contents of the AdwCleaner log into the body of your reply.
  3. Copy and paste the entire contents of JRT.txt into the body of your reply.
  4. Fully describe what you see when you restart into Normal boot and try to surf websites. Give full details.
  5. Copy and paste the entire contents of FRST.txt and Addition.txt into the body of your reply.
Please address all five numbered items in this summary.

Thank you,

Ray
 

Edited by RayS, 07 May 2017 - 11:19 AM.

I don't accept payment for my help, but it would please me if you perform a kindness for your neighbor. You might also contact your local animal shelter. They can always use a bag of kibble or a few cans of pet food. Who knows... you might even find a life-long furry friend there.


#4 RayS

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Posted 10 May 2017 - 11:28 AM

Hi Bz7,

3 Day Bump

It has been 3 days since my last post.

  • Do you still need help with this? If not, please let me know as soon as possible. Other people are requesting my help.
  • If you will be away for an extended period, please let me know in advance.
  • If you have not replied within 48 hours I will assume you have abandoned the Topic and it will be closed.

Thank you,

Ray


I don't accept payment for my help, but it would please me if you perform a kindness for your neighbor. You might also contact your local animal shelter. They can always use a bag of kibble or a few cans of pet food. Who knows... you might even find a life-long furry friend there.


#5 Machiavelli

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Posted 12 May 2017 - 03:57 PM

Due to the lack of feedback, this topic is now closed.

In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days.

Please include a link to your topic in the Private Message. Thank you.

~Machiavelli

If I don't reply within 24 hours please PM me!

  • Every topic with no replies within 5 days will be closed.
  • If you like my help here please give me feedback.

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