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First BSOD after using laptop for 2.5 years...Hardware issue?


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#1 downloaderfan

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Posted 02 May 2017 - 10:27 AM

OS - Windows 10
· Architecture - x64
· Original installed OS on system - Windows 8
· OS is an OEM version (came pre-installed on system)
· Age of system (hardware) - 2.5 years
· Age of OS installation - 2.5 years

· CPU - Intel Core i5 (3rd Generation) 3230M
· Video Card - Nvidia GT 720M

· RAM - 4 GB that came with laptop + 4 GB additional added separately (Crucial CT51264BF160B 4GB 1600MHz DDR3L 204-Pin Laptop Memory)

· System Manufacturer - Lenovo
· Exact model number - Lenovo G400s TS (59-383645) Laptop
 

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#2 bwv848

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Posted 02 May 2017 - 11:05 AM

100% sure this is due to your RAM with a STOP 0x0000012B: FAULTY_HARDWARE_CORRUPTED_PAGE bugcheck. Will you please run MemTest86 for a minimum of eight passes? Here's a good guide if you need help. If you get errors, stop the test, and remove the other third-party RAM modules you bought. Then, run MemTest86 again.


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#3 downloaderfan

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Posted 03 May 2017 - 01:17 AM

100% sure this is due to your RAM with a STOP 0x0000012B: FAULTY_HARDWARE_CORRUPTED_PAGE bugcheck. Will you please run MemTest86 for a minimum of eight passes? Here's a good guide if you need help. If you get errors, stop the test, and remove the other third-party RAM modules you bought. Then, run MemTest86 again.

 

Thanks.

 

insqhh.jpg

 

I ran the test with both memory modules and found no errors. Does that mean there's nothing to worry about and that it probably won't happen again?



#4 bwv848

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Posted 03 May 2017 - 09:28 AM

Strange — very strange! I'd test each stick individually with MemTest86. If that passes, please run Prime95 for good measure (read the details in the link). Prime95 stresses and tests the CPU and the RAM. Also, run this RAM test too overnight (if Prime95 passes).


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#5 downloaderfan

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Posted 03 May 2017 - 11:22 AM

Strange — very strange! I'd test each stick individually with MemTest86. If that passes, please run Prime95 for good measure (read the details in the link). Prime95 stresses and tests the CPU and the RAM. Also, run this RAM test too overnight (if Prime95 passes).

 

Hi, thanks for your reply again.

 

While I don't mind doing those tests, I have some concerns which I would like to share. First of all, I hope these stress tests in the end don't end up significantly reducing the overall life of my laptop because the only reason I have used this budget laptop for this long even though it stays On almost all of the time is because I have always avoided my CPU from running too fast i.e. Reducing heat generation by killing any processes if I see they are using an abnormal amount of CPU and using my cooling air conditioner when I have to run CPU intensive tasks. Since these memory & CPU tests continuously stress my PC for many hours(The above memtest ran for almost 14 hours), they consume a lot more load than any windows program that I would allow to consume.

 

Secondly, I'm not a gamer.  The most resource intensive task that I must have done regularly is run a few professional product modelling programs, they do consume a lot of RAM, but the weird thing is, at the time the BSOD happened, I only had File explorer & one tab in chrome(Youtube) open. I just find it weird that my memory didn't fail after a 14 hour RAM test but it did when there was barely any load on it.  



#6 bwv848

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Posted 03 May 2017 - 02:19 PM

I understand your concerns, and they are most legitimate. Since you are concerning of overheating, may I suggest you buy a laptop cooling pad? This is my model, and I'm quite happy with it (not an endorsement of any kind).

With that being said, I think it's better for you just to run Seagate SeaTools for Windows for now to ensure the HDD is good. I'm wondering whether if a bad sector in the HDD caused a corruption in the paging file which caused the system to BSOD. Anyway, be sure to test all your drives with the S.M.A.R.T. and Long Generic tests. :thumbup2:

(It will make the HDD run a little hot, keep in mind.)

 

Regards,

bwv848


Edited by bwv848, 10 May 2017 - 10:19 PM.

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#7 downloaderfan

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Posted 08 May 2017 - 04:41 AM

Hi, thanks again.
 
SMART test - Passed
 
Image%202_zpsuhhkkf5y.png
 
Long generic test - Passed
 
Image%203_zpsahnwj5x9.png

 

However, I faced another BSOD, this time it occurred while rebooting. Files attached below.

Attached Files



#8 bwv848

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Posted 08 May 2017 - 12:29 PM

From our latest dump file, we have a STOP 0x0000001E: KMODE_EXCEPTION_NOT_HANDLED bugcheck:

3: kd> .bugcheck
Bugcheck code 0000001E
Arguments ffffffff`c0000005 fffff807`b43efe52 ffff9c80`ebcb3df8 ffff9c80`ebcb3630

Our stack trace reveals a ShadowDefender driver:

3: kd> knL
 # Child-SP          RetAddr           Call Site
00 ffff9c80`ebcb2de8 fffff800`b5802e2f nt!KeBugCheckEx
01 ffff9c80`ebcb2df0 fffff800`b5781596 nt!KiFatalFilter+0x1f
02 ffff9c80`ebcb2e30 fffff800`b575df2f nt!KeExpandKernelStackAndCalloutInternal$filt$0+0x16
03 ffff9c80`ebcb2e70 fffff800`b577a4ad nt!_C_specific_handler+0x9f
04 ffff9c80`ebcb2ee0 fffff800`b5615284 nt!RtlpExecuteHandlerForException+0xd
05 ffff9c80`ebcb2f10 fffff800`b5614063 nt!RtlDispatchException+0x404
06 ffff9c80`ebcb3600 fffff800`b577f482 nt!KiDispatchException+0x143
07 ffff9c80`ebcb3cc0 fffff800`b577d734 nt!KiExceptionDispatch+0xc2
08 ffff9c80`ebcb3ea0 fffff807`b43efe52 nt!KiGeneralProtectionFault+0xf4
09 ffff9c80`ebcb4030 fffff807`b43dcace NTFS!NtfsFlushVolume+0x272
0a ffff9c80`ebcb41b0 fffff807`b43db129 NTFS!NtfsCommonFlushBuffers+0x6e2
0b ffff9c80`ebcb42d0 fffff800`b56abd9b NTFS!NtfsCommonFlushBuffersCallout+0x19
0c ffff9c80`ebcb4300 fffff807`b4443422 nt!KeExpandKernelStackAndCalloutInternal+0x8b
0d ffff9c80`ebcb4350 fffff807`b444336b NTFS!NtfsCommonFlushBuffersOnNewStack+0x52
0e ffff9c80`ebcb43c0 fffff807`b3511d41 NTFS!NtfsFsdFlushBuffers+0xcb
0f ffff9c80`ebcb4430 ffffb28b`399bc3c0 diskpt+0x11d41
10 ffff9c80`ebcb4438 ffffb28b`399bc3c0 0xffffb28b`399bc3c0
11 ffff9c80`ebcb4440 ffffb28b`3439e468 0xffffb28b`399bc3c0
12 ffff9c80`ebcb4448 ffff9c80`ebcb43e8 0xffffb28b`3439e468
13 ffff9c80`ebcb4450 ffffb28b`24bed880 0xffff9c80`ebcb43e8
14 ffff9c80`ebcb4458 ffffb28b`399bc3c0 0xffffb28b`24bed880
15 ffff9c80`ebcb4460 00000000`00000000 0xffffb28b`399bc3c0

3: kd> lm k vm diskpt
start             end                 module name
fffff807`b3500000 fffff807`b3567000   diskpt   T (no symbols)           
    Loaded symbol image file: diskpt.sys
    Image path: diskpt.sys
    Image name: diskpt.sys
    Timestamp:        Fri Jul 22 22:01:18 2016 (5792CFEE)
    CheckSum:         0006976E
    ImageSize:        00067000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Honestly, I still think RAM is the real issue, but try uninstalling ShadowDefender. BTW, was the system hot or cold when you ran the RAM test? (Did you run it first thing in the morning, or after hours of use?)

 

Will you please run Speccy?

 

:step1: Speccy by Piriform

  • Download and save Speccy from here.
  • Navigate to the directory in which you saved the ZIP file.
  • Right-click on the downloaded ZIP file, click Extract all, taking note of where the files will be extracted, and then hit Extract.
  • Open up the extracted folder, right-click on Speccy64.exe (or Speccy.exe, if your system is 32-bit), and select Run as administrator. Please accept any User Account Control prompts.
  • After waiting a while, click File, then Publish Snapshot.
  • Hit Yes to the Publish Snapshot dialog, then click Copy to Clipboard. Paste the URL in your next reply.

 

Regards,

bwv848


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#9 downloaderfan

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Posted 08 May 2017 - 02:48 PM

Honestly, I still think RAM is the real issue, but try uninstalling ShadowDefender. BTW, was the system hot or cold when you ran the RAM test? (Did you run it first thing in the morning, or after hours of use?) 

 

 I have uninstalled Shadow Defender now. I started the RAM test at 8 pm & ended it on 10 am the next day. My laptop was moderately hot when I began the test, but I was regularly cooling it till I went to sleep at 12 am midnight using my air conditioner. Memtest maintained the CPU temperature around 70°C. Fan wasn't running too loud so I don't think memtest was consuming like 100% CPU all the time. 

 

Speccy report attached below.

 

Attached Files



#10 bwv848

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Posted 08 May 2017 - 03:26 PM

Sorry, but if you don't mind, can you please send me a snapshot using Speccy, not a HTML file (as requested originally)? It's easier to read the web version, than the HTML version.


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#11 downloaderfan

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Posted 08 May 2017 - 03:57 PM

Sorry, but if you don't mind, can you please send me a snapshot using Speccy, not a HTML file (as requested originally)? It's easier to read the web version, than the HTML version.

 

Due to the way my PC was set up, reports like these always contain some personal information which is included in the report, due to which I have to modify it before sharing with the internet. (I don't change any technical information though, just to be clear.) But, that zip file contains a file called 'Speccy report.html' along with a folder called 'Speccy report_files'. If you have both of them extracted to the same folder, the offline html web page would show up exactly like the web version of speccy. I tested the zip file on different machines and it showed up exactly like the web version. I think you must have extracted only the html file without the folder due to which you're viewing the plain text version of the webpage, which I agree is difficult to read.



#12 bwv848

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Posted 08 May 2017 - 04:55 PM

Thanks for the clarification. I'm able to review the report now. :blush:

 

You are using two different brands of RAM sticks (understandably). Using two different brands of RAM stick is, in my opinion, quite risky. (I do know this a highly controversial topic, but I've seen cases in which this was the root cause of BSODs.) Is it possible you remove the other (Crucial, I think?) RAM stick and monitor the system's behavior?

 

Thanks.

 

Regards,

bwv848


Edited by bwv848, 08 May 2017 - 04:57 PM.

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#13 downloaderfan

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Posted 08 May 2017 - 05:51 PM

Thanks for the clarification. I'm able to review the report now. :blush:

 

You are using two different brands of RAM sticks (understandably). Using two different brands of RAM stick is, in my opinion, quite risky. (I do know this a highly controversial topic, but I've seen cases in which this was the root cause of BSODs.) Is it possible you remove the other (Crucial, I think?) RAM stick and monitor the system's behavior?

 

Thanks.

 

Regards,

bwv848

 

Even though RAM is from different brands, I remember a year ago asking dozens of my friends + also starting a thread on another forum just to confirm what specifications of a RAM i needed to look into to ensure that it's compatible with my laptop & only then I ended up buying that crucial RAM. If purely brand difference was the cause, BSoDs should have also started a year ago when I first inserted the RAM into my laptop. Regardless, I do feel that Crucial RAM might be failing due to age & thus might be the cause of these BSoDs. I will experiment with the two different RAMs I possess for a few more days & report back if I find something significant. Thanks for all your help :)



#14 bwv848

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Posted 10 May 2017 - 10:08 PM

You're most welcome. :) Let me know how everything goes.

 

Best regards,

bwv848


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#15 pantera2049

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Posted 14 May 2017 - 12:23 PM

hi!

 BSOD comes when a system driver or critical kernel component cracks too.

 Check your drivers and scan for malware\rootkit first please.

 Check if there are some resource conflicts. Run dxdiag tool in windows and tell me what you found please.






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