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Chrome (virus) extension 'Cleaner tool'


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3 replies to this topic

#1 Usereine

Usereine

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Posted 01 May 2017 - 11:34 PM

Hello!

 

There is an extension called 'Cleaner tool' got installed somehow and cannot remove or disable.
 
Here is the photo - 

Screenshot%2B-%2B5_2_2017%2B%252C%2B3_48

Uninstalled chrome using revo-uninstaller, it is still there after fresh installation.
 
Please advice a way to delete it.
 
Thank you.
 
 
 

Edited by Usereine, 01 May 2017 - 11:40 PM.


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#2 satchfan

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Posted 02 May 2017 - 02:06 AM

Hello Usereine and welcome to Bleeping Computer.

My name is Satchfan and I would be glad to help you with your computer problem.

Please read the following guidelines which will help to make cleaning your machine easier:

  • please follow all instructions in the order posted
  • please continue to review my answers until I tell you your machine appears to be clear. Absence of symptoms does not mean that everything is clear
  • all logs/reports, etc. must be posted in Notepad. Please ensure that word wrap is unchecked. In Notepad click Format, uncheck Word wrap if it is checked
  • if you don't understand something, please don't hesitate to ask for clarification before proceeding
  • the fixes are specific to your problem and should only be used for this issue on this machine.
  • please reply within 3 days. If you do not reply within this period I will post a reminder but topics with no reply in 4 days will be closed!

IMPORTANT:

Please DO NOT install/uninstall any programs unless asked to.
Please DO NOT run any scans other than those requested

===================================================

Note: Please complete these tasks in the order given in the instructions.

===================================================

Download and run AdwCleaner

Download AdwCleaner from here and save it to your desktop.


  • run AdwCleaner by clicking on Scan
  • when it has finished, leave everything that was found checked, (ticked), then click on Clean
  • if it asks to reboot, allow the reboot
  • on reboot a log will be produced; please attach the content of the log to your next reply.

===================================================

Download and run Junkware Removal Tool

Please download Junkware Removal Tool to your desktop.

  • shut down your protection software now to avoid potential conflicts.
  • run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator"
  • the tool will open and start scanning your system
  • please be patient as this can take a while to complete depending on your system's specifications
  • on completion, a log (JRT.txt) is saved to your desktop and will automatically open
  • post the contents of JRT.txt into your next message.

===================================================

Run Malwarebytes Anti-Malware

Please download and run the installer for Malwarebytes 3.0.

  • follow the prompts to install the program, (Malwarebytes 3.0 will automatically upgrade Malwarebytes Anti-Malware 2.x to Malwarebytes 3.0)
  • at the end, be sure a checkmark is placed next to the following
    • Launch Malwarebytes Anti-Malware
    • a 14 day trial of the Premium features is pre-selected: deselect this if you don’t want it, (it won’t diminish the scanning and removal capabilities of the program).
  • click Finish.
  • on the Dashboard, click Update Now
  • after the update completes, click the Scan Now' button.
  • if an update is available, clicking the Update Now button will update it
  • a Threat Scan will begin.
  • when the scan is complete, if malware has been detected, click Apply Actions to allow MBAM to clean what was found
  • when the prompt to restart the computer appears, click Yes.
  • after the restart once you are back at your desktop, open MBAM once more
  • click on the ‘History’ tab, the ‘Application Logs’
  • double-click on the scan log which shows the date and time of the scan just performed.
  • click Copy to Clipboard
  • please paste the contents of the clipboard into your reply.

Logs to include with the next post:

AdwCleaner log
JRT.txt
Mbam.txt


Thanks

Satchfan

 


My help is always free of charge. If you are happy with the help provided, if you wish you can make a donation to buy me a beer.


#3 satchfan

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Posted 04 May 2017 - 03:53 PM

Hi Usereine

It has been a couple of days since I replied to your request for help with your computer problems.

Please let me know if you are having problems and still need help.

Thanks

Satchfan


My help is always free of charge. If you are happy with the help provided, if you wish you can make a donation to buy me a beer.


#4 satchfan

satchfan

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Posted 05 May 2017 - 03:59 PM

Due to the lack of feedback, this topic is now closed.

In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days.

Please include a link to your topic in the Private Message. Thank you.

My help is always free of charge. If you are happy with the help provided, if you wish you can make a donation to buy me a beer.





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