Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

W10 INSTANTLY CRASHES ON STARTUP


  • Please log in to reply
28 replies to this topic

#1 dwei88

dwei88

  • Members
  • 15 posts
  • OFFLINE
  •  
  • Local time:02:21 PM

Posted 01 May 2017 - 10:50 PM

This is a new computer I built myself, i've contacted MSI (MB manufacturer) and Microsoft both haven't helped, unfortunately. MSI said it's MS' fault.. Microsoft remote connected and deleted files, rebooted and worked once. Must've been a fluke. Problem still persists. Now I am here for you guys! If a solution is found I'd love to send 50 USD through PayPal for your help. I know it's not much, but I highly appreciate the help. Please accept, thank you.

 

 

The Problem

 

Every day when I start up my computer, before it even displays the Windows logo the computer will abruptly shut off. I'll proceed to manually turn it back on, then it'll show Windows repair. However, Windows can never solve the issue. So it asks for me to troubleshoot or restart. After I choose restart, it'll reboot and go straight to Windows login. This is strange, because the computer operates perfectly smooth otherwise; no anomalies, ect. I use Video intensive programs, rendering, CPU intensive simulations, and no BSOD during these normal operations. Only during power-ons.

 

I'd like to also note this has happened after Anniversary Update (yes, I've been doing this for this long). I can also verify that, because I did system restores at the time. At least until W10 forced the update onto my computer.

 

Occasional BSOD error messages after rebooting:

Phase0_exception

IRQL less than or equal

Unexpected kernal mode trap

System thread exception not handled

Pool corruption in file area

 

​Most Recent WhoCrashed Report:

 

 

On Tue 4/25/2017 1:54:18 AM your computer crashed
crash dump file: C:\WINDOWS\Minidump\042517-45718-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x16BF70)
Bugcheck code: 0xD1 (0x0, 0xFF, 0x1, 0x0)
Error: DRIVER_IRQL_NOT_LESS_OR_EQUAL
file path: C:\WINDOWS\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that a kernel-mode driver attempted to access pageable memory at a process IRQL that was too high.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.



On Thu 4/20/2017 10:38:19 PM your computer crashed
crash dump file: C:\WINDOWS\Minidump\042117-23015-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x16BF70)
Bugcheck code: 0xD1 (0x0, 0xFF, 0x0, 0x0)
Error: DRIVER_IRQL_NOT_LESS_OR_EQUAL
file path: C:\WINDOWS\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that a kernel-mode driver attempted to access pageable memory at a process IRQL that was too high.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.



On Tue 4/18/2017 5:10:00 AM your computer crashed
crash dump file: C:\WINDOWS\Minidump\041817-30953-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x16BF70)
Bugcheck code: 0xD1 (0xFFFFF80226657C10, 0xFF, 0x0, 0xFFFFF80226657C10)
Error: DRIVER_IRQL_NOT_LESS_OR_EQUAL
file path: C:\WINDOWS\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that a kernel-mode driver attempted to access pageable memory at a process IRQL that was too high.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.



On Tue 4/18/2017 5:10:00 AM your computer crashed
crash dump file: C:\WINDOWS\memory.dmp
This was probably caused by the following module: ahcache.sys (ahcache+0x28C73)
Bugcheck code: 0xD1 (0xFFFFF80226657C10, 0xFF, 0x0, 0xFFFFF80226657C10)
Error: DRIVER_IRQL_NOT_LESS_OR_EQUAL
file path: C:\WINDOWS\system32\drivers\ahcache.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: Application Compatibility Cache
Bug check description: This indicates that a kernel-mode driver attempted to access pageable memory at a process IRQL that was too high.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.

 

Also Should I be concerned about this from Perfmon?

 

Motherboard Device Configured Fail Count 31 2 Motherboard devices.

 

Things I've Tried

 

  • I've uninstalled and reinstalled and updated every driver I could. 
  • I made sure I had all the drivers from my motherboard's web page
  • ​I ran memtest86 with 4 passes - all succeeded
  • Safe Mode; it works. 
  • Disabled all startup programs
  • Update to latest BIOS

I am unclear whether it's hardware or software at this point. I attached one of the dump files in WinDbg, but I don't understand it. Also a Bluescreenview report. I can post dump files from as far as December if needed.

 

Thank you for reading!

Attached Files



BC AdBot (Login to Remove)

 


#2 bwv848

bwv848

    Bleepin' Owl


  • BSOD Kernel Dump Expert
  • 3,027 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:92.96 million miles away from the sun
  • Local time:05:21 PM

Posted 02 May 2017 - 05:02 PM

Please re-run MemTest86 for EIGHT passes, instead of four. Eight passes is necessary to completely ensure that your RAM is fine. Also, please run Seagate SeaTools for Windows. Be sure to test all your drives with the S.M.A.R.T. and Long Generic tests. (If you have time, run these hardware diagnostics too... skip the HDD and RAM tests since you ran them already).

NVIDIA Virtual Audio Device (Wave Extensible) (WDM)    ROOT\UNNAMED_DEVICE\0000    This device is disabled.
NVIDIA High Definition Audio    HDAUDIO\FUNC_01&VEN_10DE&DEV_0083&SUBSYS_14623302&REV_1001\5&1660374&0&0001    This device is disabled.

Out of curiosity, why are you disabling NVIDIA High Definition Audio?

 

I think I'll need a full dump file for this one:

 

:step1: Upload MEMORY.DMP

• Press and hold the Windows Key + R on your keyboard at the same time.
• In the Run box, type in %WinDir% and hit Enter on your keyboard.
• Find the file MEMORY.DMP and copy/paste it on to your Desktop.
• Zip up MEMORY.DMP (use .ZIP please!!!) and upload it to a trustworthy file-sharing service.


If I do not reply in three days, please message me.
 
BC BSOD Posting Instructions | Carrona BSOD Index | Driver Reference Table (DRT)


#3 dwei88

dwei88
  • Topic Starter

  • Members
  • 15 posts
  • OFFLINE
  •  
  • Local time:02:21 PM

Posted 03 May 2017 - 03:50 AM

Hello, thanks for checking my question! I used Intel's own stress and diagnostics tool, also MSI's GPU stress tester. However, Furmark stress tested for 20 minutes @ 77C -- OK! No crashes.. I haven't tried Prime95, though. It says to run for 6-24 hours? 
 
Seagate tool showed my 3rd drive failed the SMART test. I'll atempt a fix and see what that does. Afterall, it is an old drive. Would a faulty drive cause a Windows boot to fail? Besides that, the others passed the Long Generic test.
 
I'll have to get back to you tomorrow on the Memtest86 one, because the 4 passes took around 5 hours. Yikes!
 
Yes, I disabled the Nvidia audio devices, because I have an audio interface plugged in. I thought I'd temporarly disable it as a way to diagnose the BSOD crashes.
 
Here, created a Dropbox account for the Memory dump, hope this works:
https://www.dropbox.com/s/4tz6tpkrs1xpx1i/MEMORY.zip?dl=0

 

These stress tests take a lot of time, so i'll report back after a couple days, unless you find something in the dump. Thanks again! :smash: 



#4 bwv848

bwv848

    Bleepin' Owl


  • BSOD Kernel Dump Expert
  • 3,027 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:92.96 million miles away from the sun
  • Local time:05:21 PM

Posted 04 May 2017 - 09:11 AM

Seagate tool showed my 3rd drive failed the SMART test. I'll atempt a fix and see what that does. Afterall, it is an old drive. Would a faulty drive cause a Windows boot to fail? Besides that, the others passed the Long Generic test.

It could in theory, but I'm not sure myself. :) Is this your system drive? Best to backup all the data on the drive for now and disconnect it.

 

Yes, please run Prime95 for 6-24 hours, until you get errors... which ever comes first.

 

The memory dump unfortunately had very little information. We'll probably have to run Driver Verifier in the end.

 

Regards,

bwv848


Edited by bwv848, 04 May 2017 - 09:11 AM.

If I do not reply in three days, please message me.
 
BC BSOD Posting Instructions | Carrona BSOD Index | Driver Reference Table (DRT)


#5 dwei88

dwei88
  • Topic Starter

  • Members
  • 15 posts
  • OFFLINE
  •  
  • Local time:02:21 PM

Posted 05 May 2017 - 02:15 AM

It's not my primary, just a storage drive. I tried to simplify things and just took the drive out. System still crashed on cold boot. However, I got a new minidump: https://www.dropbox.com/s/8ut1lb3suy7djq4/050517-26359-01.zip?dl=0

 

Came with the error Kernal Security Check Failure

 

Here's a WhoCrashed report:

 

On Thu 5/4/2017 11:54:50 PM your computer crashed
crash dump file: C:\WINDOWS\Minidump\050517-26359-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x16BFD0)
Bugcheck code: 0x139 (0x3, 0xFFFFF802084975A0, 0xFFFFF802084974F8, 0x0)
Error: KERNEL_SECURITY_CHECK_FAILURE
file path: C:\WINDOWS\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: The kernel has detected the corruption of a critical data structure.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.



On Thu 5/4/2017 11:54:50 PM your computer crashed
crash dump file: C:\WINDOWS\memory.dmp
This was probably caused by the following module: usbxhci.sys (USBXHCI+0xB120)
Bugcheck code: 0x139 (0x3, 0xFFFFF802084975A0, 0xFFFFF802084974F8, 0x0)
Error: KERNEL_SECURITY_CHECK_FAILURE
file path: C:\WINDOWS\system32\drivers\usbxhci.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: USB XHCI Driver
Bug check description: The kernel has detected the corruption of a critical data structure.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.
 

I don't see any warnings in Device Manager, hmm.. 

I can try the Prime95 one and report back in, thanks again!  :smash:

 

EDIT: forgot to mention the 8 passes didn't find anything in memtest. So far so good on memory.


Edited by dwei88, 05 May 2017 - 08:44 AM.


#6 bwv848

bwv848

    Bleepin' Owl


  • BSOD Kernel Dump Expert
  • 3,027 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:92.96 million miles away from the sun
  • Local time:05:21 PM

Posted 05 May 2017 - 09:16 PM

So sorry, but the link to the dump doesn't work for me — I'm denied access. Would you please try again?

 

Best regards,

bwv848


If I do not reply in three days, please message me.
 
BC BSOD Posting Instructions | Carrona BSOD Index | Driver Reference Table (DRT)


#7 dwei88

dwei88
  • Topic Starter

  • Members
  • 15 posts
  • OFFLINE
  •  
  • Local time:02:21 PM

Posted 05 May 2017 - 11:09 PM

Aw, sorry about that: https://www.dropbox.com/s/njogf1bb4b97yza/050517-26359-01.zip?dl=0

 

I'll run Prime95 tonight. Although I am reading there are issues with unsafe overheating on haswell. I am using a 6850k.



#8 bwv848

bwv848

    Bleepin' Owl


  • BSOD Kernel Dump Expert
  • 3,027 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:92.96 million miles away from the sun
  • Local time:05:21 PM

Posted 07 May 2017 - 10:03 PM

That dump points to USB issues. Can you remove your TP-LINK Wireless USB networking adapter and see whether if the system stabilizes?

 

Thanks...


If I do not reply in three days, please message me.
 
BC BSOD Posting Instructions | Carrona BSOD Index | Driver Reference Table (DRT)


#9 dwei88

dwei88
  • Topic Starter

  • Members
  • 15 posts
  • OFFLINE
  •  
  • Local time:02:21 PM

Posted 08 May 2017 - 10:36 AM

hmm, prime95 didn't find anything. The Tp-Link isn't USB, it's connected to the motherboard. Also, I picked it up after the crashes. So, I don't think that'll be the cause? such a troublesome issue.  :smash: 



#10 dwei88

dwei88
  • Topic Starter

  • Members
  • 15 posts
  • OFFLINE
  •  
  • Local time:02:21 PM

Posted 09 May 2017 - 09:58 AM

Not sure if this helps.. In Event Viewer it shows the moment my system crashes on start-up. Here's an Error log for EventLog:

- EventData 

   9:03:08 PM 
   ‎5/‎8/‎2017 
    
    
   219025 
    
    
   E1070500010008001500030008000B00E1070500020009000400030008000B00DC0500003C00000001000000DC05000001000000580200000100000000000000 


--------------------------------------------------------------------------------

Binary data:


In Words

0000: 000507E1 00080001 00030015 000B0008 
0010: 000507E1 00090002 00030004 000B0008 
0020: 000005DC 0000003C 00000001 000005DC 
0030: 00000001 00000258 00000001 00000000 


In Bytes

0000: E1 07 05 00 01 00 08 00   á.......
0008: 15 00 03 00 08 00 0B 00   ........
0010: E1 07 05 00 02 00 09 00   á.......
0018: 04 00 03 00 08 00 0B 00   ........
0020: DC 05 00 00 3C 00 00 00   Ü...<...
0028: 01 00 00 00 DC 05 00 00   ....Ü...
0030: 01 00 00 00 58 02 00 00   ....X...
0038: 01 00 00 00 00 00 00 00   ........

Then of course, the Kernel-Power with event ID: 41:

 EventData 

  BugcheckCode 0 
  BugcheckParameter1 0x0 
  BugcheckParameter2 0x0 
  BugcheckParameter3 0x0 
  BugcheckParameter4 0x0 
  SleepInProgress 6 
  PowerButtonTimestamp 0 
  BootAppStatus 0 
  Checkpoint 0 
  ConnectedStandbyInProgress false 
  SystemSleepTransitionsToOn 1 
  CsEntryScenarioInstanceId 0 
  BugcheckInfoFromEFI true 

It says: The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

 

Then Kernel-Power left another log right after within the second: Connectivity state in standby: Disconnected, Reason: NIC compliance

 

Thought maybe this would be relevent, as well. Got a warning for: The driver \Driver\WudfRd failed to load for the device ROOT\WPD\0000.

 

Regarding the USB issue, I unplugged all USB devices, but the cold-boot crash still occurs.


Edited by dwei88, 09 May 2017 - 10:00 AM.


#11 bwv848

bwv848

    Bleepin' Owl


  • BSOD Kernel Dump Expert
  • 3,027 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:92.96 million miles away from the sun
  • Local time:05:21 PM

Posted 10 May 2017 - 10:18 PM

Let's run Driver Verifer and see whether if we can find any culprit drivers...

 

https://www.bleepingcomputer.com/forums/t/576333/driver-verifier-bsod-related-windows-10-81-8-7-vista/


If I do not reply in three days, please message me.
 
BC BSOD Posting Instructions | Carrona BSOD Index | Driver Reference Table (DRT)


#12 dna9

dna9

  • Members
  • 96 posts
  • OFFLINE
  •  
  • Local time:03:21 PM

Posted 10 May 2017 - 11:10 PM

"Pool corruption in file area"  tells me a driver that is trying to start up is causing it.  it might be a wifi driver, a video card driver, etc...  do you have any weird goofy hardware connected?  unplug all externals and reboot.  do you have a disc in the DVD player or a USB key plugged it when booting?



#13 dwei88

dwei88
  • Topic Starter

  • Members
  • 15 posts
  • OFFLINE
  •  
  • Local time:02:21 PM

Posted 11 May 2017 - 01:01 AM

This is my first time running Driver Verifier. Does it run in the background after logging in and keep the computer running? 

Also, the provided tutorial doesn't mention running a check for drivers that aren't running. Could that possibly affect startup as well?

 

Thanks


Edited by dwei88, 11 May 2017 - 01:09 AM.


#14 dwei88

dwei88
  • Topic Starter

  • Members
  • 15 posts
  • OFFLINE
  •  
  • Local time:02:21 PM

Posted 11 May 2017 - 10:44 AM

My computer is still running this morning. I don't think Driver verifier will work here, because my system ONLY crashes when I first turn it on for the day. No crashes after that during operation. That means reboots wont crash. Also if I turn off the computer for 2-5 minutes no crash. However, if I leave the computer off for say 24 hours, then turn it on it will do the crash. Seeing how I did a reboot to enable Driver Verifier, I'm not so optimistic on this one 

 

It seems whatever causes the crash Windows disables after the automatic power off? I am completely stumped. 

 

I took out the disc reader, all internal drives except for main, no USB devices are connected..  :killcomp:

EDIT: been 24 hours, still hasn't crash. 


Edited by dwei88, 12 May 2017 - 01:52 AM.


#15 pantera2049

pantera2049

  • Members
  • 45 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:11:21 PM

Posted 14 May 2017 - 12:10 PM

hi!

 Can you reinstall the os?

 Can you scan for rootkt\malware ?

 Put bios settings on default if you make changes.

 Try simple things first.






0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users