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Website renewed by Blue Host - but was set not to renew


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#1 Portoman

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Posted 01 May 2017 - 03:46 AM

Hi

 

Firstly, if this is the wrong forum then sorry but I didn't see one specificaly for this.

 

Anyway. As the title states,. I have a website with Blue Host and I set it not to auto-renew. Infact I received emails telling it was about to renew, it was about to expire, that payment could not be taken as the card now was invalid (which was true as it had expired) and the set up on the account was set not to automatically renew. So I thought it would be fine.

 

Not so. I was charged £102 on Friday for a renewal. I looked on my account and the renew switch had been changed to auto. There is no way that I would have done this as I did not want to it renew (I don't use the website anymore) and all payment details were invalid as well.

 

When I checked the invoice, under "payment method" it said "collection : sale" Now I have no idea what that means, but it definitely isn't a card payment. My previous invoice a year before said "PRIOR_AUTH_CAPTURE", which I suppose means prior authorised capture i.e. they were given authorisation from me take the payment.

 

The problem is I'm not sure what I can do - I have been onto Blue Host to try and find out what has happened, but so far no luck.

 

Has anyone else experienced similar problems ?

 

Post moved from Website Development to General chat.

NickAu


Edited by NickAu, 01 May 2017 - 04:28 AM.


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#2 NickAu

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Posted 01 May 2017 - 04:25 AM

Hi

 

I suggest you contact your bank and explain the situation to them, telling them that you did not authorize the payment.

 

I had a similar problem with a anti-virus subscription that auto renewed, I contacted my bank explained the situation and they refunded my money.

 

 

 

Regards

Nick.


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#3 Martel

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Posted 01 May 2017 - 06:34 AM

I'm sure if you contact the hosting provider they will reverse the charge.

#4 georgehenry

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Posted 01 May 2017 - 10:40 AM

I have found that auto-renew is a problem associated with car insurance. Despite telling them not to auto renew some companies still do it. I think that I have solved the problem now by telling the companies, that if auto-renew is applied, I will cancel the policy immediately. I have asked for this stipulation to be printed on the policy.



#5 Portoman

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Posted 01 May 2017 - 11:11 AM

I am chatting to them at this moment on live chat. They can't tell me why it was taken - oh really ? - and they can't refund the payment to the card, as the card was invalid anyway. That is the most suspicious thing. They are saying they will somehow refund the money to me but they cannot give me an ETA.






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