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Why Doesn't Windows 10 See KIS?


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#1 chiiibill

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Posted 30 April 2017 - 01:16 PM

Have had KIS installed for some time on Windows 10 laptop. No issues.

 

Beginning about a week or so ago, approximately one minute after booting up, i get the below message re: firewall.

 

KIS is on. Updating or running a rootkit scan..but I still get this popup message.

 

Any recommendations? Thanks.

Capture_04302017_131558_zpsxvajmxqq.jpg


Edited by chiiibill, 30 April 2017 - 01:17 PM.


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#2 zainmax

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Posted 30 April 2017 - 02:05 PM

It is because Windows 10 does not need/require such a PUP.


Edited by zainmax, 30 April 2017 - 02:07 PM.


#3 britechguy

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Posted 30 April 2017 - 02:15 PM

I'd either let Windows try to satisfy itself by trying to turn on KIS again (even though it's already running) or disable the KIS firewall and let Windows run Windows firewall instead.


Brian  AKA  Bri the Tech Guy (website in my user profile) - Windows 10 Home, 64-Bit, Version 1809, Build 17763 

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#4 quietman7

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Posted 01 May 2017 - 03:06 PM

I have seen similar issues in the past after Windows or Windows Defender updated itself...the Windows Action Center (Security Center) failed to recognize another anti-virus or firewall and displayed a notification. The Action Center gets its data from the Windows Management Instrumentation (WMI) Repository and uses a two-tiered approach for detection status. One tier is manual, and the other tier is automatic through WMI. In manual detection mode, Windows Action Center searches for registry keys and files that are provided to Microsoft by independent software manufacturers. These registry keys and files allow Windows to detect the status of independent software.

This has also been reported in the past at the Kaspersky forums...
Windows 10 Anniversary Update does not recognize KIS 2017
Windows 10 does not recognise Kaspersky internet security 2016
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#5 chiiibill

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Posted 02 May 2017 - 10:32 AM

Thanks for the explanation, quietman.

Also for the links which provided even more detail.



#6 quietman7

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Posted 02 May 2017 - 01:45 PM

You're welcome.
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