Jump to content


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.

Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.


Laptop restarts only if playing games with the power cable plugged on

  • Please log in to reply
1 reply to this topic

#1 jadedlt


  • Members
  • 1 posts
  • Local time:09:54 AM

Posted 30 April 2017 - 07:58 AM

Hello and thanks to everyone who regards for my problem.


My new laptop restarts on any stressful activity (like playing games, or 3D Mark test) if have my power supply cable on. If I do these activities from the battery, everything works perfectly fine.
CPU and GPU temperature, just before the crash, won't get high. CPU stays around 40-70, GPU around 40-50.

Link for the video example of the problem:
Youtube link

Question: Do you have any idea of what could cause this problem? And is it possible to fix it? How much would it cost?

Story behind:

Yesterday I got my hands on this second hand laptop, from a guy who was selling it on the internet. I met him in the mall, who shown me if laptop works properly. We played witcher 3, he ran 3D Mark test, because I asked if he can download it before we meet. Everything was working properly, I handed the money and left. But when I tried to test it at home, with the power supply cable on, computer was shutting down every time I was doing anything stressful (playing Witcher, running 3D mark test). As long as I was using it without cable, everything were working properly, jut like in the mall. Now this guy won't answer his phone, or reply on my emails, so it looks like a scam....

Laptop Spec:
Clevo P650rs-g
i7 6700hq CPU
16GB (2x8) RAM 2300mhz
GTX 1070 8GB
256gb SSD
1TB HDD. Windows 10 Home (looks freshly installed)
 Charger is original (checked).

BC AdBot (Login to Remove)


#2 iMacg3


    Bleepin' PowerPC G3

  • Malware Study Hall Senior
  • 1,719 posts
  • Gender:Male
  • Location:Indiana, USA
  • Local time:01:54 AM

Posted 01 May 2017 - 02:19 PM

The first thing I always did when buying a second-hand computer is to factory reset the computer with an installation disc or using the Restore Factory Settings option. 

I would recommend you do that first before you try any repairs especially because you got scammed by the seller.

Edited by iMacg3, 01 May 2017 - 02:20 PM.

Regards, iMacg3

If I do not reply to your malware removal topic in 48 hours, please send me a PM. 

"Do, or do not. There is no try." - Yoda

0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users