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Laptop restarts only if playing games with the power cable plugged on


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#1 jadedlt

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Posted 30 April 2017 - 07:58 AM

Hello and thanks to everyone who regards for my problem.

Problem:

My new laptop restarts on any stressful activity (like playing games, or 3D Mark test) if have my power supply cable on. If I do these activities from the battery, everything works perfectly fine.
CPU and GPU temperature, just before the crash, won't get high. CPU stays around 40-70, GPU around 40-50.

Link for the video example of the problem:
Youtube link

Question: Do you have any idea of what could cause this problem? And is it possible to fix it? How much would it cost?

Story behind:

Yesterday I got my hands on this second hand laptop, from a guy who was selling it on the internet. I met him in the mall, who shown me if laptop works properly. We played witcher 3, he ran 3D Mark test, because I asked if he can download it before we meet. Everything was working properly, I handed the money and left. But when I tried to test it at home, with the power supply cable on, computer was shutting down every time I was doing anything stressful (playing Witcher, running 3D mark test). As long as I was using it without cable, everything were working properly, jut like in the mall. Now this guy won't answer his phone, or reply on my emails, so it looks like a scam....

Laptop Spec:
Clevo P650rs-g
i7 6700hq CPU
16GB (2x8) RAM 2300mhz
GTX 1070 8GB
256gb SSD
1TB HDD. Windows 10 Home (looks freshly installed)
 Charger is original (checked).
 



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#2 iMacg3

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Posted 01 May 2017 - 02:19 PM

The first thing I always did when buying a second-hand computer is to factory reset the computer with an installation disc or using the Restore Factory Settings option. 

I would recommend you do that first before you try any repairs especially because you got scammed by the seller.


Edited by iMacg3, 01 May 2017 - 02:20 PM.

Regards, iMacg3

"Do, or do not. There is no try." - Yoda




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