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Laptop restarts only if playing games with the power cable plugged on

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#1 jadedlt


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  • Local time:08:22 PM

Posted 30 April 2017 - 07:58 AM

Hello and thanks to everyone who regards for my problem.


My new laptop restarts on any stressful activity (like playing games, or 3D Mark test) if have my power supply cable on. If I do these activities from the battery, everything works perfectly fine.
CPU and GPU temperature, just before the crash, won't get high. CPU stays around 40-70, GPU around 40-50.

Link for the video example of the problem:
Youtube link

Question: Do you have any idea of what could cause this problem? And is it possible to fix it? How much would it cost?

Story behind:

Yesterday I got my hands on this second hand laptop, from a guy who was selling it on the internet. I met him in the mall, who shown me if laptop works properly. We played witcher 3, he ran 3D Mark test, because I asked if he can download it before we meet. Everything was working properly, I handed the money and left. But when I tried to test it at home, with the power supply cable on, computer was shutting down every time I was doing anything stressful (playing Witcher, running 3D mark test). As long as I was using it without cable, everything were working properly, jut like in the mall. Now this guy won't answer his phone, or reply on my emails, so it looks like a scam....

Laptop Spec:
Clevo P650rs-g
i7 6700hq CPU
16GB (2x8) RAM 2300mhz
GTX 1070 8GB
256gb SSD
1TB HDD. Windows 10 Home (looks freshly installed)
 Charger is original (checked).

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#2 iMacg3


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Posted 01 May 2017 - 02:19 PM

The first thing I always did when buying a second-hand computer is to factory reset the computer with an installation disc or using the Restore Factory Settings option. 

I would recommend you do that first before you try any repairs especially because you got scammed by the seller.

Edited by iMacg3, 01 May 2017 - 02:20 PM.

Regards, iMacg3

"Do, or do not. There is no try." - Yoda

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