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Wireless network adapter issues


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#1 Abbey77

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Posted 29 April 2017 - 10:38 PM

Hi, I am having a problem with connecting to the internet wirelessly with my laptop. I have an HP pavilion, 17-f215dx, with windows 10.

It was working fine a day ago, but now suddenly won't connect wirelessly. I can connect via an Ethernet cable, but I need to get it to connect to the wifi again. This is what I have tried so far and haven't solved the problem yet.

-Turned airplane mode on and off
- updated the wireless adapter driver via the HP support site
- Ran HP recovery tool to update drivers
- Did a system restore and restored to a month ago

And I also went into the decive manager and I do not see the wireless adapter listed, even though I have updated the drivers for it.

Is there anything else I can try? Why can't I connect wirelessly anymore?!

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#2 Havachat

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Posted 30 April 2017 - 04:31 AM

Just the Obvious thing to check first ?

If you have a Wifi switch ? ..... Check front / left side / right side....... or as my HPG6 has at F12 Key Wireless On/Off when tapped. 

 

If may be a Win 10 Driver issue , how long have you had Win10 and how long was it working prior to now ?

 

Even some latest Windows Updates may have changed something.

If its not showing in Device Manager , then it could be the Wifi Card.

 

Hopefully Someone will assist and find an answer.


Edited by Havachat, 30 April 2017 - 05:08 AM.


#3 Abbey77

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Posted 30 April 2017 - 07:29 AM

I don't have an actual wifi switch, but I can switch the wifi on and off with the airplane mode/f12 key. This unfortunately didnt fix my problem though. I had windows 8, but was able to upgrade to 10 for free. I think I upgraded to 10 about a year ago and everything was working fine until yesterday.

How can I tell if it's an issue with the wifi card??

#4 JohnC_21

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Posted 30 April 2017 - 02:44 PM

If the Wifi Adapter is not detected in Windows it could either be the adapter failed or the recent Windows 10 Creators update caused the problem. In Device Manager click on the top most device of the tree, your PC, and select Action > Scan for Hardware Changes.

 

Are there any yellow exclamation marks in Device Manager?

 

If the scan does not detect your Wifi Adapter you could rule out a hardware fault by booting a live linux DVD. Another option is to purchase a Wifi dongle similar to this one.

 

http://www.tp-link.com/us/products/details/cat-5520_TL-WN725N.html






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