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Need help with removal of an unknown virus


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31 replies to this topic

#1 DDDscore34

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Posted 29 April 2017 - 03:49 PM

I was browsing the web when suddenly my pc downloaded some malicious software and when i tried removing it with malware bytes it said "the requested resource is in use" i dont know what that means but my pc is getting progressively slower. Help!

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#2 Aura

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Posted 29 April 2017 - 04:00 PM

Hi DDDscore34 :)

My name is Aura and I'll be assisting you with your malware issue. Since we'll be working together, you can call me Aura or Yoan, which is my real name, it's up to you! Now that we've broke the ice, I'll just ask you a few things during the time we'll be working together to clean your system and get it back to an operational state.
  • As you'll notice, the logs we are asking for here are quite lenghty, so it's normal for me to not reply exactly after you post them. This is because I need some time to analyse them and then act accordingly. However, I'll always reply within 24 hours, 48 hours at most if something unexpected happens;
  • As long as I'm assisting you on BleepingComputer, in this thread, I'll ask you to not seek assistance anywhere else for any issue related to the system we are working on. If you have an issue, question, etc. about your computer, please ask it in this thread and I'll assist you;
  • The same principle applies to any modifications you make to your system, I would like you to ask me before you do any manipulations that aren't in the instructions I posted. This is to ensure that we are operating in sync and I know exactly what's happening on your system;
  • If you aren't sure about an instruction I'm giving you, ask me about it. This is to ensure that the clean-up process goes without any issue. I'll answer you and even give you more precise instructions/explanations if you need. There's no shame in asking questions here, better be safe than sorry!;
  • If you don't reply to your thread within 3 days, I'll bump this thread to let you know that I'm waiting for you. If you don't reply after 5 days, it'll be closed. If you return after that period, you can send me a PM to get it unlocked and we'll continue where we left off;
  • Since malware can work quickly, we want to get rid of them as fast as we can, before they make unknown changes to the system. This being said, I would appreciate if you could reply to this thread within 24 hours of me posting. This way, we'll have a good clean-up rhythm and the chances of complications will be reduced;
  • I'm against any form of pirated, illegal and counterfeit software and material. So if you have any installed on your system, I'll ask you to uninstall them right now. You don't have to tell me if you indeed had some or not, I'll give you the benefit of the doubt. Plus, this would be against BleepingComputer's rules;
  • In the end, you are the one asking for assistance here. So if you wish to go a different way during the clean-up, like format and reinstall Windows, you are free to do so. I would appreciate you to let me know about it first, and if you need, I can also assist you in the process;
  • I would appreciate if you were to stay with me until the end, which means, until I declare your system clean. Just because your system isn't behaving weirdly anymore, or is running better than before, it doesn't mean that the infection is completely gone;
    This being said, I have a full time job so sometimes it'll take longer for me to reply to you. Don't worry, you'll be my first priority as soon as I get home and have time to look at your thread;
This being said, it's time to clean-up some malware, so let's get started, shall we? :)

Follow the instructions in the thread below, and provide me the content of the "mbar-log-TODAY'S-date.txt" log after running the scan and deleting the threats it detected (the log will be located in the MBAR folder).

https://forums.malwarebytes.com/topic/198907-requested-resource-is-in-use-error-unable-to-start-malwarebytes/

If you cannot run MBAR, please let me know.

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#3 DDDscore34

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Posted 29 April 2017 - 05:47 PM

THanks, do i run malwarebytes as soon as the mbar scan is completed?



#4 Aura

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Posted 29 April 2017 - 05:48 PM

Provide me the MBAR log first then yes, please install and run a scan with Malwarebytes after as it'll remove the rest of the infection.

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#5 DDDscore34

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Posted 29 April 2017 - 05:50 PM

okay it is scanning now. i will update you with the info as soon as it is done.



#6 DDDscore34

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Posted 29 April 2017 - 09:57 PM

Sorry for the wait, it crashed and i had to start scanning again, will update when possible.



#7 Aura

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Posted 29 April 2017 - 10:34 PM

All good, I'll be waiting.

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#8 DDDscore34

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Posted 30 April 2017 - 02:50 PM

So sorry for the wait Yoan, here you go. :thumbup2:

 

https://www.pastefs.com/pid/16629

 

 

Edit: I had to put it on a website because every time i tried to paste it directly onto this post the website would crash.


Edited by DDDscore34, 30 April 2017 - 02:58 PM.


#9 Aura

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Posted 30 April 2017 - 03:17 PM

Good :) Now you should be able to install and run a scan with Malwarebytes.

j1Bynr2.pngMalwarebytes - Clean Mode
  • Download and install the free version of Malwarebytes
    Note: It's your choice if you want to enable the free trial of Malwarebytes Premium or not. Enabling it will give you real-time protection from the program, as well as access to all the Premium features.
    Note: If you have Malwarebytes already installed, you don't need to install it again. Simply start from the next bullet point;
  • Once Malwarebytes is installed, launch it and let it update his database. You might have to click on the little arrow by Scan Status in the middle right pane for it to do so;
  • Once the database update is complete, click on the Scan tab, then select the Threat Scan button and click on Start Scan;
  • Let the scan run, the time required to complete the scan depends of your system and computer specs;
  • Once the scan is complete, make sure that the first checkbox at the top is checked (which will automatically check every detected item), then click on the Quarantine Selected button;
    • If it asks you to restart your computer to complete the removal, do so;
  • Click on Export Summary after the deletion (in the bottom-left corner) and select Copy to Clipboard. Paste the content in your next reply;

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#10 DDDscore34

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Posted 30 April 2017 - 06:38 PM

i cant delete the old malwarebytes and it says that the requested resource is in use when i try to open the new malwarebytes


Edited by DDDscore34, 30 April 2017 - 06:38 PM.


#11 Aura

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Posted 30 April 2017 - 08:19 PM

If that's the case, it means that the main infection still hasn't been taken care of by MBAR. Please run MBAR again, and provide me the log after. Also, the log is called "mbar-log-TODAY'S-date.txt" and is located in the MBAR folder. The one you provided me earlier was another MBAR log.

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#12 DDDscore34

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Posted 01 May 2017 - 10:24 PM

Current situation. :mellow:

Attached File  NotResponing.PNG   112.76KB   0 downloads



#13 Aura

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Posted 02 May 2017 - 06:59 AM

That's what I was expecting, the infection wasn't fully removed by MBAR for some reason. Wait for the scan to complete, delete all the threats it detected and then provide me the content of the new log.

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#14 DDDscore34

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Posted 02 May 2017 - 09:06 PM

after i finished the scan and selected the clean option there was no log, what do i do now?

 



#15 Aura

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Posted 02 May 2017 - 09:17 PM

Did you check in the MBAR folder? It's called "mbar-log-TODAY'S-DATE.txt".

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