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Laptop hanging all of a sudden.


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#1 Reeshabh

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Posted 29 April 2017 - 09:58 AM

I have an HP AU114TX. It has been around 20 days after purchasing this laptop. For the second time within a week, I have observed it hanging all of a sudden. After force restarting (using the power button), the login screen says 'Wrong password entered many times. Type A1B2C3 to continue." Welp. Whats up with my PC, any idea?



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#2 usasma

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Posted 30 April 2017 - 01:36 PM

I haven't seen this on a computer, but it's relatively common on a phone.\

Have you scanned for malware?

If not:

 

Could you be infected?  It's possible that malware has corrupted your current protection, so please try a couple of these, independent scans (from this link: https://www.us-cert.gov/ncas/alerts/TA15-286A ).  This is in case your current protection is compromised by malware and giving false results:

           F-Secure
           https://www.f-secure.com/en/web/home_global/online-scanner (link is external)

           McAfee
           http://www.mcafee.com/uk/downloads/free-tools/stinger.aspx (link is external)

           Microsoft
           http://www.microsoft.com/security/scanner/en-us/default.aspx (link is external)

           Sophos
           https://www.sophos.com/en-us/products/free-tools/virus-removal-tool.aspx (link is external)

           Trend Micro
           http://housecall.trendmicro.com/ (link is external)

    The above are examples only and do not constitute an exhaustive list. The U.S. Government does not endorse or support any particular product or vendor.
If you do find infections, I'd suggest posting over in the Am I Infected forum to ensure that all the bad stuff has been removed:  http://www.bleepingcomputer.com/forums/f/103/am-i-infected-what-do-i-do/
Please read the pinned topics at the top of the forum for instructions on how to post there.

 


 


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