Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Bitlocker accepts decrypt command and executes but immediately re-encrypts


  • Please log in to reply
1 reply to this topic

#1 YouveGotVirus

YouveGotVirus

  • Members
  • 2 posts
  • OFFLINE
  •  
  • Local time:06:01 AM

Posted 29 April 2017 - 08:22 AM

Hi folks,

 

A third party software vendor has used bitlocker to encrypt my win 8.1 pro boot drive after my purchasing some proprietary software from them. After one year I have needed to decrypt the drive for maintenance reasons. Decrypting has been blocked somehow. On the control panel I choose "Turn off Bitlocker" and the message says decrypting is in progress. A few seconds later there is an indicator saying Bitlocker is on, repeated attempts to decrypt result in the same outcome. I'm afraid there is something going on at the root level that I need advice on and I'm sure I can use the right monitor (sysinternal) tools under guidance. 

 

Thank you.



BC AdBot (Login to Remove)

 


#2 cat1092

cat1092

    Bleeping Cat


  • BC Advisor
  • 6,593 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:North Carolina, USA
  • Local time:07:01 AM

Posted 17 May 2017 - 05:54 AM

Maybe a bit late here, have you contacted the third party vendor's support phone/email? 

 

Being that you purchased the protection, they should be able to assist you in the matter, possibly by remote desktop connection (you'll have to consent to this upfront). Since it's not the normal inbuilt Microsoft Bitlocker protection, and w/out the third party named, not much we can do.

 

Hopefully your issue has been resolved, if so, how was this performed, so that we'll know & who was the third party? Infineon is a major third party provider used by many OEM's, I once received one of their resource CD's in a packet with a TPM 1.2 chip, although didn't install the software after reading the terms, enabled the chip in the UEFI & used Microsoft's Bitlocker instead, where there's lots of no-cost support online when needed. :)

 

Cat


ASUS Z97-PRO Gamer PC. EVGA GTX 1070 FTW + ACX 3.0 8GB GDDR5 GPU! 4K!  http://speccy.piriform.com/results/NjsgihLlHYqFtSZ6Oqw23I8  (Updated 09/04/2017)

ASRock Z97 Extreme6, EVGA GTX 1060 FTW + ACX 3.0 6GB GDDR5 GPU! http://speccy.piriform.com/results/tbdS4YKHBvWROeKETAMBRKk  (Updated 04/12/2017))                                                                       

Dell XPS 8700, Revived from the Dead, EVGA GTX 1060 SSC + ACX 3.0 6GB GDDR5 GPU! http://speccy.piriform.com/results/KrNXc5IZ6HmJvrrLVSZbGzi  (Updated 05/17/2017)

ASUS 970 PRO Gaming AURA, with a cool running FX-8350 CPU!  http://speccy.piriform.com/results/GUHywCAGd5NEjBvRp8KWMoW (Updated 05/30/2017)

Dell Dimension 2400 Rebuild, Done the Right Way!  http://speccy.piriform.com/results/HeJBUMjlYTvLlUNejO0shlr (Updated 06/25/2017)    





0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users