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Bitlocker accepts decrypt command and executes but immediately re-encrypts

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#1 YouveGotVirus


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Posted 29 April 2017 - 08:22 AM

Hi folks,


A third party software vendor has used bitlocker to encrypt my win 8.1 pro boot drive after my purchasing some proprietary software from them. After one year I have needed to decrypt the drive for maintenance reasons. Decrypting has been blocked somehow. On the control panel I choose "Turn off Bitlocker" and the message says decrypting is in progress. A few seconds later there is an indicator saying Bitlocker is on, repeated attempts to decrypt result in the same outcome. I'm afraid there is something going on at the root level that I need advice on and I'm sure I can use the right monitor (sysinternal) tools under guidance. 


Thank you.

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#2 cat1092


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Posted 17 May 2017 - 05:54 AM

Maybe a bit late here, have you contacted the third party vendor's support phone/email? 


Being that you purchased the protection, they should be able to assist you in the matter, possibly by remote desktop connection (you'll have to consent to this upfront). Since it's not the normal inbuilt Microsoft Bitlocker protection, and w/out the third party named, not much we can do.


Hopefully your issue has been resolved, if so, how was this performed, so that we'll know & who was the third party? Infineon is a major third party provider used by many OEM's, I once received one of their resource CD's in a packet with a TPM 1.2 chip, although didn't install the software after reading the terms, enabled the chip in the UEFI & used Microsoft's Bitlocker instead, where there's lots of no-cost support online when needed. :)



Performing full disc images weekly and keeping important data off of the 'C' drive as generated can be the best defence against Malware/Ransomware attacks, as well as a wide range of other issues. 

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