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Windows7 showing speakers not plugged in (they are)


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#1 videoguy

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Posted 28 April 2017 - 02:22 PM

Not sure what to do here. My speakers have worked fine forever and now for some reason my computer doesn't detect them being plugged in. When I check the "playback devices" instead of indicating that the sound is coming from my speakers it shows Digital Audio S/PDIF. I've tried changing jacks, uninstalling the sound drivers, I restored to an earlier date.... nothing has worked. I'm really at a loss for what's happening here. And when I move the speaker jack around in the port it is making sounds in the speakers so it doesn't appear to be a hardware problem. 

 

When I look up my sounddrivers in device mgr I see the following: 

 

AMD High Definition Audio Device

High Definition Audio Device

 

Any help would be appreciated as I'm not getting any sound at all right now. Thanks. 


Edited by hamluis, 06 May 2017 - 11:07 AM.
Moved from Win 7 to External Hardware - Hamluis.


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#2 Wolverine 7

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Posted 28 April 2017 - 07:04 PM

Try these troubleshooting steps

 

http://www.wikihow.com/Resolve-No-Sound-on-Windows-Computer

 

http://www.thewindowsclub.com/no-sound-on-windows-8-7

 

Hopefully something here will work,let us know how it goes or you need further assistance.



#3 videoguy

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Posted 01 May 2017 - 12:05 PM

Thanks for replying. Unfortunately those sites didn't help. Here's a screenshot from the first site you gave me: 

 

bdqv47.png

 

That's what it's supposed to look like and it's what it used to look like on my computer. Unfortunately now I have this: 

 

358wd20.png

 

Notice in the red circle it now has the icon for Digital Audio S/PDIF. I can't change this as the computer is showing the speaker option as being unplugged - as seen in the sound tab graphic provided. 

I tried downloading realtek's driver for Windows 7 but it hasn't done anything... I'm not even sure that my computer came with realtek I just took a guess. 

 

Here's my device manager list for sound: 

ip6uz7.png


Edited by videoguy, 01 May 2017 - 08:04 PM.


#4 videoguy

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Posted 04 May 2017 - 11:39 PM

Sorry I haven't heard from anyone in a while on this. Any ideas here? 



#5 Havachat

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Posted 05 May 2017 - 04:48 AM

Probably best to List your PC Stats.

 

1/ Manufacturer

2/ Model No

3/ Or Mobo.

 

Or right Click on /  "AMD High Definition Audio Device"  as you listed above within Device Manager and select Properties.

Then select Details Tab and then from Property List Select " Hardware IDs "

Select the Top Line and Right Click it / then select Copy and Post that in your next post.

 

I have a HP G6 and it shows the same as - AMD High Definition Audio Device ....with an ID as follows

HDAUDIO\FUNC_01&VEN_1002&DEV_AA01&SUBSYS_00AA0100&REV_1002
Then you can google your ID that for the Driver required.
 
But I would search the Manufacturers Site first.

Edited by Havachat, 05 May 2017 - 04:50 AM.


#6 videoguy

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Posted 05 May 2017 - 08:26 AM

Unfortunately it's a custom made PC. I could've sworn it was realtek that was in there but I can't be positive. I've looked everywhere in my PC and if I had realtek it's gone now. If there's a way to scan my computer for components let me know. Otherwise I'll go back to the manufacturer and see if I can pull up a list of what was provided here. 

 

Here is the AMD High Definition Audio Dvice info you requested:

 

HDAUDIO\FUNC_01&VEN_1002&DEV_AA01&SUBSYS_00AA0100&REV_1003
 
A couple of things here: 
 
1. The system is telling me the drivers are up to date
2. I'm happy to go out on Google and search for this but I'm worried about downloading malware. Is there a safe site that I can get this from that you'd recommend? 
 
Thanks for your help. 


#7 Havachat

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Posted 05 May 2017 - 10:27 AM

If its Custom made then whats the Motherboard Make and No.

And Operating System 32Bit or 64 Bit.

 

Safe Site ? ......AMD if your Mobo is AMD.



#8 videoguy

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Posted 05 May 2017 - 10:55 AM

If its Custom made then whats the Motherboard Make and No.

And Operating System 32Bit or 64 Bit.

 

Safe Site ? ......AMD if your Mobo is AMD.

Manufacturer
Gigabyte Technology Co., Ltd
 
Product
z77-D3H
 
Version
x.x
 
 
Operating system is Windows 7 Home Premium 64 bit. 
 
 
 I can't seem to find the driver on AMD. Do you know if this site is safe?

Edited by videoguy, 05 May 2017 - 10:59 AM.


#9 Havachat

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Posted 05 May 2017 - 06:13 PM

http://www.gigabyte.com/Motherboard/GA-Z77-D3H-rev-10#support-dl

 

Choose any Download Link for the VIA Driver.

 

Also Noted it says to update Bios Rev....prior to /  but i dont want to tell you to do so ! ..Incase you are not confortable in doing so.

To check what you have currently from System Information / Click Start / All Programs / Accessories / System Tools / System information.

Or Read Only Info - https://www.howtogeek.com/196916/how-to-check-your-bios-version-and-update-it/

 

I would uninstall the Old Driver from Device Manager and check Box to remove from PC.

Then install the downloaded one and try it.

 

Thats about the best i can do for now as you had no previous responses. 



#10 videoguy

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Posted 05 May 2017 - 11:35 PM

I brought down another computer and had the same issue. This is a hardware problem. I started playing around with things and it's a loose wire to the power source. I managed to fix it and it works like a charm now. Thank you for your support but it looks like this is not a software problem after all.

 

Your help was still greatly appreciated. Thank you!


Edited by videoguy, 05 May 2017 - 11:36 PM.


#11 Havachat

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Posted 06 May 2017 - 05:36 PM

Good to hear you sorted it out.

 

Initially its always a good idea to check all cabling and connection positions and double check again to ensure correctness.

Even stripping down as i do on repairs , clean , check cables , remove memory , cpu , fans etc etc.

Apply new thermal paste , reinstall all , and apply all updates / Drivers etc.






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