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Windows 10 - Stuck in BSOD Loop :(


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#1 LJDesigner

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Posted 28 April 2017 - 01:31 PM

Hi everyone,

 

Thursday afternoon whilst my refurbished Asus UX303UA Laptop was in normal use (a couple of adobe programs and several Chrome tabs open) a BSOD suddenly appeared. This has rendered the laptop unusable as I cannot boot up windows in normal or safe mode without the BSOD appearing again within a couple of minutes after log in (if not instantly upon boot). Speaking with Microsoft's technical support has yet to yield any results.

 

Here are the error messages I have seen:

IRQL_NOT_LESS_OR_EQUAL (most common by far)

SYSTEM_SERVICE_EXCPTION (2nd most common)

CRITICAL_PROCESS_DIED

PAGE_FAULT_IN_NON_PAGED_AREA

 

The only mode I can use the laptop through is the Command Prompt in recovery mode.

 

I have tried the following:

verifier.exe - was successful but didn't seem to make a difference

sfc /scannow - gets to 99% then shows 'Windows Resource Protection could not perform the requested operation'

Re-installing Windows 10 from USB - BSOD appears shortly after the process begins

 

As far as I am aware, the last updates installed on the laptop were for the Adobe CC suite 3 days ago and the last driver installed was for a printer 2 weeks ago. I'm struggling to be able to run any programs without the BSOD appearing and when I can log in, a script error for OneDrive instantly appears.

 

I'd greatly appreciate any help with this.

 

Thanks in advance, Luke


Edited by LJDesigner, 28 April 2017 - 01:35 PM.


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#2 bwv848

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Posted 28 April 2017 - 01:34 PM

Hi, Luke,

 

Can you stick in a USB drive and copy the contents of C:\Windows\Minidump to it? Then on another computer zip up the files and attach them in your next reply?


Edited by bwv848, 28 April 2017 - 01:34 PM.

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#3 LJDesigner

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Posted 28 April 2017 - 01:58 PM

Hi, thanks for replying so quickly.

 

I'm not able to get onto the desktop long enough to access any settings or copy files before a BSOD appears. If there is a way to find and copy contents of the minidump via the recovery mode Command Prompt I could do it?

 

(I'm not familiar with tech this in depth, apologies for any misunderstandings)


Edited by LJDesigner, 28 April 2017 - 01:58 PM.


#4 bwv848

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Posted 28 April 2017 - 02:16 PM

Enter the following command from the Recovery Environment Command Prompt:

copy D:\Windows\Minidump\*.dmp "Z:\"

Replace Z with the drive letter name of your thumb drive... if unsure try E first.


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#5 LJDesigner

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Posted 28 April 2017 - 03:01 PM

It didn't seem to be able to recognise the command (the thumb drive was E)... I may be out of my depth already!

 

I'd be happy to try any other methods you may be aware of, otherwise I will keep trying and update as things progress.

 

Thanks again



#6 bwv848

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Posted 28 April 2017 - 03:14 PM

What does the command prompt output say? I think I messed up the syntax.


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#7 LJDesigner

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Posted 28 April 2017 - 03:22 PM

"The system cannot find the path specified." 



#8 bwv848

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Posted 28 April 2017 - 03:34 PM

Okay, can you enter this command:

dir D:\Windows\Minidump

and post the results?


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#9 LJDesigner

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Posted 28 April 2017 - 03:39 PM

That exact command comes up with "The system cannot find the file specified." but is there any chance it could be dir C: instead of D? I entered that by accident and a list of dates,times and other figures appeared.



#10 bwv848

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Posted 28 April 2017 - 03:59 PM

That exact command comes up with "The system cannot find the file specified." but is there any chance it could be dir C: instead of D? I entered that by accident and a list of dates,times and other figures appeared.

Ah, it could be. Usually C: becomes D: in WinRE, but you're right! Try the command in #4 then.


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#11 LJDesigner

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Posted 28 April 2017 - 04:09 PM

Oh yes, that's come up with a long list now. I'm not sure how to actually move those to the USB stick still but if it means anything I can post all the 'file names' here?

 

An example of one of the first on in the list (of 49) is:

C:\Windows\Minidump\042717-5656-02.dmp



#12 bwv848

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Posted 28 April 2017 - 04:24 PM

Run the following command:

copy C:\Windows\Minidump "D:\"
Replace D: with your drive letter.

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#13 LJDesigner

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Posted 28 April 2017 - 04:31 PM

Hi, I've just tried that and plugged the stick into another laptop but there is no sign of any dmp files. I'm going to have to leave trying anything else until tomorrow now but I will continue to update this thread tomorrow. 

Thanks for your help so far



#14 bwv848

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Posted 28 April 2017 - 10:22 PM

You're welcome... let's continue tomorrow.


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#15 LJDesigner

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Posted 29 April 2017 - 02:29 PM

Hi again, so I've tried the command prompts again (both... copy C:\Windows\Minidump "E:\" and... dir C:\Windows\Minidump) which brings up a list of dmp file names in the command prompt (the latter also lists dates and times for each file as well as stating there are '2 Dirs'). However, when I remove the USB Stick from the looping laptop and put it into a working one, there are no extra files on the stick.

 

Any idea what I'm doing wrong here? I'm expecting a call tomorrow from a Microsoft technician so I will update with any new details I get from that call if we have not sorted the issue already.

 

Thanks, Luke






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