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Unwanted Tabs and Windows keeps popping up on the web (Mac OS Yosemite)

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3 replies to this topic

#1 Francis0796


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Posted 27 April 2017 - 06:18 PM

I've had this problem for the last 6 months now and the problem has become unbearable. Basically, every time I click a link on a website (normally to navigate to another page within that website), a new tab pops up normally saying I need to install an extension, update flash (obvious virus scams), or it directs me to a fitness article or an internet speed test page.


The weird thing here is that it only seems to be happening on Google Chrome, not on any other browser (so far) and it's spread onto an XP desktop computer and another Mac computer.


I found an extension a while back on Chrome that I didn't recognise, so I deleted it, updated Chrome and though that would be the end of it but no. I then deleted the browser history and set up the browser to delete it's cookies once the browser has closed. But none of this has worked.


I imagine it's something up with Google Chrome but I'm gonna play it safe and give the system details too just incase.


It's affected the following systems:


- Apple Macbook Pro Retina 2014 (OSX Yosemite)

- Apple Mac Mini 2014 (OSX Yosemite)

- Cheap Desktop Computer, Unknown Manufacture (Windows XP Professional)


If there's anything I've left out, feel free to ask me.

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#2 iMacg3


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Posted 28 April 2017 - 08:47 AM

For both Mac OS computers, please download Malwarebytes Anti-Malware for Mac.

  1. Open the .DMG file and drag MBAM to your Applications folder.
  2. Open MBAM and start running a scan.
  3. Please remove any found threats by MBAM.
  4. Restart your computer and see if it works.

For the Windows XP computer, please download Malwarebytes for Windows.

  1. Run the installation wizard for MBAM.
  2. Open MBAM and run a scan.
  3. The scan results will display, please quarantine and delete all found threats.
  4. Restart the computer and open MBAM. Go to History>Logs. Open the scan log and paste the contents into a post.

Regards, iMacg3

If I do not reply to your malware removal topic in 48 hours, please send me a PM. 

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#3 wingmaker


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Posted 20 May 2017 - 06:17 PM



I have a similar  issue...   with pop-ups opening in new tabs and/or windows each time I click on a function in Chrome.  Not on Safari or FireFox.  However there was never any unknown extension found in Chrome hence , nothing for me to disable or delete.  There are no ransom messages or offers to rescue my iMac, just adverts.


There is a small window on the lower right corner of my chrome browser...   "interstitial information" 


I have an iMac with the same OS (OSX Yosemite) and MBAM did NOT detect any malware...  very frustrating!  :(


Any suggestions?

#4 wingmaker


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Posted 29 May 2017 - 01:37 PM

never mind...   after a recent update Chrome is now behaving normally... no more issue.  But no one bothered to respond to my post after 9 days anyhow...  not really great support here, sorry to say.


Thanks anyway!

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