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Reason for BSoD?


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#1 Wolffie03

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Posted 27 April 2017 - 10:19 AM

In the two years since I've had to reinstall Windows 8.1, I've never had a BSoD. Well, around 1 AM was the first time this happened. Basically, I was just closing programs left and right (like Windows Media Player, Windows Explorer, etc) then finally Chrome. As soon as I clicked the x button, I got a BSoD screen but it said if I wanted more info, to look up MEMORY_ERROR or something to that nature. I checked the system event viewer and this is what it says regarding the BSoD:
 

Fault bucket 0x1a_41793_nt!MiDeleteVirtualAddresses, type 0
Event Name: BlueScreen
Response: Not available
Cab Id: cee51080-40f3-41c0-868b-ba48afb1cd56
 
Problem signature:
P1: 1a
P2: 41793
P3: fffff68000016760
P4: 42
P5: 41
P6: 6_3_9600
P7: 0_0
P8: 768_1
P9: 
P10: 
 
Attached files:
C:\Windows\Minidump\042717-15937-01.dmp
C:\Users\Monica\AppData\Local\Temp\WER-45031-0.sysdata.xml
C:\Users\Monica\AppData\Local\Temp\WERFA4E.tmp.WERInternalMetadata.xml
 
These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_1a_8863879dd527679042a41ede39a63ff2e4ea3c84_00000000_cab_0c214438
 
Analysis symbol: 
Rechecking for solution: 0
Report Id: 042717-15937-01
Report Status: 0
Hashed bucket: 

Can anyone tell me if this was a one time thing and won't be a reoccurring error? It only happened once.

Edited by hamluis, 27 April 2017 - 11:03 AM.
Moved from Win 8 to Crashes/BSODs - Hamluis.


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#2 bwv848

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Posted 27 April 2017 - 10:28 AM

Can you zip up the contents of C:\Windows\Minidump and upload them to a trustworthy file-sharing service?


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#3 Wolffie03

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Posted 27 April 2017 - 10:53 AM

Can you zip up the contents of C:\Windows\Minidump and upload them to a trustworthy file-sharing service?

 

I am not sure if the link will work but here it is. I've uploaded it to Dropbox.


Edited by Wolffie03, 27 April 2017 - 10:56 AM.


#4 bwv848

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Posted 27 April 2017 - 12:04 PM

Hi,

 

Yes, it did work. :) Will you please run MemTest86 for a minimum of eight passes? Here's a good guide if you need help. Also, please run Seagate SeaTools for Windows. Be sure to test all your drives with the S.M.A.R.T. and Long Generic tests.

 

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#5 Wolffie03

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Posted 27 April 2017 - 01:53 PM

Oh dear. This looks complicated (I have nothing to burn into a CD or use a spare USB to boot anything atm; real life happened so when I moved, a lot of my computer stuff was forced to go into the storage.). So it is memory related regarding the dump files? I'm curious about what was found in them. My computer has been working fine since the BSoD but I do recall Google Chrome being the last thing that may have pushed the computer to overclocking at 1 AM. (It was using up too many resources from what I remember when I opened up Task Manager before the BSoD.)


Edited by Wolffie03, 27 April 2017 - 01:55 PM.


#6 bwv848

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Posted 27 April 2017 - 01:57 PM

Well, you had a STOP 0x0000001A: MEMORY_MANAGEMENT bugcheck. This doesn't necessarily mean that your RAM is bad, it's just an error in memory management. Unfortunately, we need to make sure your RAM and HDD are O.K., before moving on. It's a waste of time performing software troubleshooting, if the real problem is caused by faulty hardware.

Regards,
bwv848


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