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Eznorun


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#1 nicoleb426

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Posted 06 September 2006 - 09:38 AM

Here is the situation. If anyone can help me I would be forever grateful!!

My computer is acting up as of about a week ago. It seems that some type of malware has installed itself on my computer as "eznorun". It happened all of a sudden. I never knew it was loading this program and nothing on my desktop works at all. If I click any icon on the desktop, all the icons will disappear for a second, and then it'll refresh them, but nothing will load. I can start up the computer and go into one program before it freezes up. So basically, I can't do anything. :thumbsup: I can't run Norton to remove it. I can't get on the internet to remove it. Can anyone help this poor girl get back on her own computer? (I have bills to pay, pictures to download, etc!!)

Thank you for your time.

-Nicole

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#2 quietman7

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Posted 06 September 2006 - 12:19 PM

Have you tried using System Restore to return to a previous state before your problems began?

If that does not work, then please read and follow all instructions in the pinned topic titled "Preparation Guide For Use Before Posting A Hijackthis Log". When you have done that, post a log in the HijackThis Logs and Analysis Forum, not here, for assistance by the HJT Team Experts.

Start a new topic, give it a relevant title and post your log along with a brief description of your problem, a summary of any anti-malware tools you have used and a summary of any steps that you have performed on your own. Please include the top portion of the HijackThis log that lists version information. An expert will analyze your log and reply with instructions advising you what to fix.

It may take a while to get a response because the HJT Team members are very busy working logs posted before yours. Please be patient. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have no replies as this makes it easier for them to identify those who have not been helped. If you post another response, a team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

If after 5 days you still have received no response, then post a link to your HJT log here.
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