Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

BSOD and screen flickered- Acer Aspire Windows 8.1


  • Please log in to reply
5 replies to this topic

#1 that1jen

that1jen

  • Members
  • 11 posts
  • OFFLINE
  •  
  • Local time:08:20 AM

Posted 26 April 2017 - 11:40 AM

Got a BSOD event a few days ago. about 20 minutes before it happened, my screen flickered as if a connection was loose. Neither of these events have happened before. But I've been having problems with microsoft word and Onedrive not saving documents or suddenly restarting and then saying the document is being modified by a different user (I'm the only user). Two weeks ago my internet quit connecting. It threw up some error reports about the wireless adapter but I am not a computer person whatsoever. It said it "repaired" the problem and it worked for a few hours. But then it quit working the next day again. Checked all connections, router, etc. The problem was definitely with the computer as everything in the household was working fine with the internet. Just lots of glitchy stuff happening within the last few weeks with this computer, hence I'm here:) 

I attached the SysnativeFileCollectionApp.zip. Tried to run the Perfmon report and it said "An error occured while attempting to generate the report. The operator or administrator has refused the request."

Thank you in advance for your help!

~Jen



BC AdBot (Login to Remove)

 


#2 bwv848

bwv848

    Bleepin' Owl


  • BSOD Kernel Dump Expert
  • 3,029 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:92.96 million miles away from the sun
  • Local time:09:20 AM

Posted 26 April 2017 - 12:11 PM

Sysnative ZIP file didn't make the trip... please try again.


If I do not reply in three days, please message me.
 
BC BSOD Posting Instructions | Carrona BSOD Index | Driver Reference Table (DRT)


#3 that1jen

that1jen
  • Topic Starter

  • Members
  • 11 posts
  • OFFLINE
  •  
  • Local time:08:20 AM

Posted 26 April 2017 - 07:15 PM

Sorry about that! Here it is!

Attached Files



#4 bwv848

bwv848

    Bleepin' Owl


  • BSOD Kernel Dump Expert
  • 3,029 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:92.96 million miles away from the sun
  • Local time:09:20 AM

Posted 26 April 2017 - 09:53 PM

Hi, Jen,

 

No problem. Here's my analysis of the one and only dump file:

STOP 0x00000050: PAGE_FAULT_IN_NONPAGED_AREA bugcheck, indicating that invalid system memory was referenced:

3: kd> .bugcheck
Bugcheck code 00000050
Arguments ffffffff`ffffff90 00000000`00000001 fffff800`cd74ce0d 00000000`00000000
Let's get our stack trace:
3: kd> knL
 # Child-SP          RetAddr           Call Site
00 ffffd001`f71f4788 fffff803`cf9a5c9c nt!KeBugCheckEx
01 ffffd001`f71f4790 fffff803`cf85e7a9 nt! ?? ::FNODOBFM::`string'+0x2c4cc
02 ffffd001`f71f4830 fffff803`cf97352f nt!MmAccessFault+0x769
03 ffffd001`f71f49f0 fffff800`cd74ce0d nt!KiPageFault+0x12f
04 ffffd001`f71f4b80 00000000`00000000 igdkmd64+0x6ce0d<==== third-party driver
Alright, so your Intel Graphics driver threw a page fault.
3: kd> .trap 0xffffd001f71f49f0
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=0000000000000005 rbx=0000000000000000 rcx=ffffe00148c4c604
rdx=0000000000000005 rsi=0000000000000000 rdi=0000000000000000
rip=fffff800cd74ce0d rsp=ffffd001f71f4b80 rbp=0000000000000000
 r8=0000000000000148  r9=ffffe00148c00000 r10=ffffe001475b5b90
r11=ffffd001f71f4b60 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei ng nz na po cy
igdkmd64+0x6ce0d:
fffff800`cd74ce0d 488b4308        mov     rax,qword ptr [rbx+8] ds:00000000`00000008=????????????????
Here I think it failed a compare instruction with the contents of the r12 register???
3: kd> lm k vm igdkmd64
start             end                 module name
fffff800`cd6e0000 fffff800`cdb8d000   igdkmd64 T (no symbols)           
    Loaded symbol image file: igdkmd64.sys
    Image path: igdkmd64.sys
    Image name: igdkmd64.sys
    Timestamp:        Mon Dec 15 16:12:51 2014 (548F4ED3)
    CheckSum:         00491B45
    ImageSize:        004AD000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Anyway the driver is a couple of years old, time to update it:

-download a fresh copy of your graphics drivers here
-uninstall "Intel Graphics Driver" from the Control Panel... Programs and Features
-reboot
-run the installer package you just downloaded
-reboot

If that fails, please run MemTest86 for a minimum of eight passes. Here's a good guide if you need help. And also, please run Seagate SeaTools for Windows. Be sure to test all your drives with the S.M.A.R.T. and Long Generic tests.

Regards,
bwv848

If I do not reply in three days, please message me.
 
BC BSOD Posting Instructions | Carrona BSOD Index | Driver Reference Table (DRT)


#5 that1jen

that1jen
  • Topic Starter

  • Members
  • 11 posts
  • OFFLINE
  •  
  • Local time:08:20 AM

Posted 27 April 2017 - 01:08 PM

When I went to install the new drivers, it said it wasn't the correct one. I tried researching it when the screen went black and stayed that way for several minutes. I finally turned off the computer and restarted it. When I did, something was installing (although it didn't say what it was) and suddenly I had graphic drivers again. So did it work? How will I know if that was the problem? Wish I could be more help in my description but it happened so fast.

 

I do believe I have other issues going on though. Yesterday a folder copied itself and tagged the original folder with the name of the computer on the end of it. Like I said, lots of weird things happening (like my network drivers stopped working but somehow repaired themselves suddenly, then stopped working again only to work fine the next day). I ran MBAM and did boot scans with avast several times over the last few weeks but nothing ever comes up. So I figured the BSOD was maybe what all those symptoms led up to. Sorry for the long message. I'm in school full time and if this laptop crashes I have nothing else. I don't even let my kids use it:) Thanks in advance for your help.

PS I would like to run those other things you posted. Is that ok if I do them?


Edited by that1jen, 27 April 2017 - 01:09 PM.


#6 bwv848

bwv848

    Bleepin' Owl


  • BSOD Kernel Dump Expert
  • 3,029 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:92.96 million miles away from the sun
  • Local time:09:20 AM

Posted 27 April 2017 - 08:24 PM

Hi, Jen,

When I went to install the new drivers, it said it wasn't the correct one. I tried researching it when the screen went black and stayed that way for several minutes. I finally turned off the computer and restarted it. When I did, something was installing (although it didn't say what it was) and suddenly I had graphic drivers again. So did it work? How will I know if that was the problem? Wish I could be more help in my description but it happened so fast.

Windows automatically installed the correct version of your graphics driver through Windows Update. This is nothing to be concerned about. Is the screen still flickering now? Any new BSODs?
 

I do believe I have other issues going on though. Yesterday a folder copied itself and tagged the original folder with the name of the computer on the end of it. Like I said, lots of weird things happening (like my network drivers stopped working but somehow repaired themselves suddenly, then stopped working again only to work fine the next day). I ran MBAM and did boot scans with avast several times over the last few weeks but nothing ever comes up. So I figured the BSOD was maybe what all those symptoms led up to.

Not sure what's going on here. We'll take a look later once your computer's stable enough.
 

PS I would like to run those other things you posted. Is that ok if I do them?

Yes, please, run the HDD and RAM tests. :)


If I do not reply in three days, please message me.
 
BC BSOD Posting Instructions | Carrona BSOD Index | Driver Reference Table (DRT)





0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users