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Web Pages Not Loading With Certain WIFI Network


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25 replies to this topic

#1 BostonBongRips

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Posted 26 April 2017 - 08:40 AM

I have a Lenovo U310 Ideapad with Windows 7 installed.  The PC was in dire shape so I recently reset it to factory settings and re-installed windows using the nifty Lenovo OneKey recovery program. I now cannot load any webpage when connected to my home WIFI network.  The connection signal is excellent and diagnostics detects no problems.  The network also works on all my other devices.  The Lenovo works fine with other networks however (I tethered a hotspot from my phone and was able to seamlessly browse the internet on the Lenovo).

 

I am using a Comcast Wireless Gateway router/modem combo.

 

Please help!!!


Edited by BostonBongRips, 26 April 2017 - 08:43 AM.


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#2 iMacg3

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Posted 26 April 2017 - 10:22 AM

If you have an ethernet cable slot on your laptop, you can try using that and connecting and seeing if it works.

Or, check your IP address settings to make sure it is not set as a fixed IP address.

 

Is your network 2.4 GHz or 5 GHz? Have you tried connecting to other networks other than your phone hotspot? (library, coffee shop, etc.)


Edited by iMacg3, 26 April 2017 - 10:24 AM.

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#3 BostonBongRips

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Posted 26 April 2017 - 10:53 AM

I'm pretty sure my IP is not fixed since DHCP is enabled in my network settings. Is there another way to ensure my IP is not fixed?

As for a wired connection, I don't have an Ethernet cable but I can get one and try. However I'd like to solve the wifi issue regardless.

#4 britechguy

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Posted 26 April 2017 - 10:56 AM

I realize this may be construed as condescending, but it really isn't meant that way:   Have you power cycled all of your equipment including the router?

 

Also, have you tried installing a secondary browser to see if the problem persists with it?


Brian  AKA  Bri the Tech Guy (website in my user profile) - Windows 10 Home, 64-Bit, Version 1809, Build 17763 

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#5 iMacg3

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Posted 26 April 2017 - 12:20 PM

As britechguy said, you should restart your router and network equipment and install another browser.

 

To check your IP address, search for Network and Sharing Center in the Start Menu search box. Open it and click your wifi connection to your router. When the page opens, click Details. The page should have a value for the IPv4 address and say if it is static or dynamic.

 

What model is your router?


Edited by iMacg3, 26 April 2017 - 12:23 PM.

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#6 BostonBongRips

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Posted 26 April 2017 - 04:54 PM

Resetting the router did nothing.

I cannot open webpages from either Chrome or IE.

In Network Connection Details, there is a value for IPv4 address but it doesn't say if it's static or dynamic.

I am using an Xfinity Wireless Gateway. Model # TG02DH7862CT

#7 iMacg3

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Posted 26 April 2017 - 06:23 PM

Sorry, I didn't see the part about DHCP being enabled. If it is, then you have a static ip. 

Does the wifi icon have green/blue bars or does it have a red x or exclamation mark?


Edited by iMacg3, 26 April 2017 - 06:24 PM.

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#8 BostonBongRips

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Posted 26 April 2017 - 07:46 PM

The wifi icon has full bars with no red x or yellow ! icon. It says I'm connected to the internet.

#9 iMacg3

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Posted 26 April 2017 - 09:27 PM

Press the Windows Key + R. This will open the Run box.

Type in cmd.exe and press enter.

Once Command Prompt opens, type ipconfig/all and press enter.

Paste the IPv4 address in a post.


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#10 BostonBongRips

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Posted 27 April 2017 - 07:52 AM

Thanks for your help @iMacg3

 

I signed on a public network (at a hospital) today with no issues.  Here is the information you requested.  FYI I obtained this while connected to a different network

 

   IPv4 Address. . . . . . . . . . . : 172.21.13.136(Preferred)
 


Edited by BostonBongRips, 27 April 2017 - 07:54 AM.


#11 iMacg3

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Posted 27 April 2017 - 09:17 AM

This IP looks okay...can you use the IP from your home network?


Edited by iMacg3, 27 April 2017 - 09:17 AM.

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#12 BostonBongRips

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Posted 27 April 2017 - 10:14 AM

Connected to home network:

 

IPv4 Address. . . . . . . . . . . : 10.0.0.21(Preferred)
 



#13 iMacg3

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Posted 27 April 2017 - 12:50 PM

This IP address also looks okay. Open Command Prompt and type: 

ping google.com

Press enter and paste the results into a post.

 

Type in Command Prompt: ipconfig/all

Note the "Default Gateway for your WiFi connection and then type ping (insert default gateway here) once the search for ipconfig is done.

Paste the results in a post.

Do you have any antivirus subscriptions that recently ran out? (Norton, AVG, etc.)


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#14 BostonBongRips

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Posted 27 April 2017 - 01:24 PM

C:\Users\Dan>ping google.com
 
Pinging google.com [172.217.9.78] with 32 bytes of data:
Reply from 172.217.9.78: bytes=32 time=2004ms TTL=54
Reply from 10.0.0.21: Destination host unreachable.
Reply from 172.217.9.78: bytes=32 time=2845ms TTL=54
Reply from 172.217.9.78: bytes=32 time=22ms TTL=54
 
Ping statistics for 172.217.9.78:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 22ms, Maximum = 2845ms, Average = 1623ms
 
C:\Users\Dan>ping 10.0.0.1
 
Pinging 10.0.0.1 with 32 bytes of data:
Reply from 10.0.0.1: bytes=32 time=2ms TTL=64
Reply from 10.0.0.1: bytes=32 time=2ms TTL=64
Reply from 10.0.0.1: bytes=32 time=62ms TTL=64
Reply from 10.0.0.1: bytes=32 time=2ms TTL=64
 
Ping statistics for 10.0.0.1:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 2ms, Maximum = 62ms, Average = 17ms


#15 iMacg3

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Posted 27 April 2017 - 01:33 PM

Please type the router IP address in your computer's URL bar and see if the configuration page comes up, or if it asks for a password to log on.


Regards, iMacg3

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