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New Eluktronics Laptop Overheating (High Idle temps, less than 1 month old)


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#1 TadMonty

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Posted 25 April 2017 - 05:15 PM

Eluktronics Brand
i7-7700k
gtx 1050ti
8gb ram
SSD

My new performance laptop is just about a month old and is experiencing some nasty temps, even by laptop standards. At rest, I see idle temps at 50c+ regardless of what processes are running. Here is my complete idle temps, this is 10 minutes after booting up. I play League of Legends and Battlegrounds on it, Word for reports and general web browsing. LoL will get it up to to the 80s, Word and web browsing will get it to the mid-high 60s, and Battlegrounds WILL FRY IT! It has overheated to the point of bluescreen/shutdown twice now, with temp reaching 95c+ in all 4 cores. The first time this happened I thought it was a fluke, so I pushed it on. The second time I felt the bottom was searing so I ran CoreTemp just to see and low and behold, 90c+ in all cores during Battlegrounds. I was close to the end of a game so I played it out. As soon as the game ended and I returned to the main menu, the laptop shutdown due to temps.
Graphics are set to GPU, not on-board, max CPU% is set to 93 and I am still getting this high of temps, even at idle.

I AM sending this in for maintenance because I should not have this issue at all with an expensive, performance laptop.

What can I do before I send out to try and settle this issue? I was told it would be checked out and have new paste applied but I feel that it is more than just a poor paste job on the chip. Depending on their response, I will attempt to get a refund. I wanted to try a new brand (away from my reliable Asus) and I am somewhat disappointed with Eluktronics, at the moment.

Any and all help, prior to me shipping this thing back for a checkup after only a month, is greatly appreciated.



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#2 bwv848

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Posted 25 April 2017 - 05:38 PM

Nothing much you can do really. My guess is that someone at the factory messed up while installing the heat sink or applying the thermal paste. I'd demand for a full refund and a return. Don't tolerate anything less than that! :wink:

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#3 TadMonty

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Posted 25 April 2017 - 05:45 PM

Nothing much you can do really. My guess is that someone at the factory messed up while installing the heat sink or applying the thermal paste. I'd demand for a full refund and a return. Don't tolerate anything less than that! :wink:

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bwv848



If I ever get my shipping label I'm sending it back and making it very clear that if it doesn't get fixed after I get it back I'm going full refund and going back to Asus.

#4 bwv848

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Posted 25 April 2017 - 05:48 PM

Honestly, I'd just ask for a full refund right away. I'm sure that they'll claim that it's "fixed", even though they didn't do anything at all! :o

 

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#5 TadMonty

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Posted 25 April 2017 - 05:57 PM

Honestly, I'd just ask for a full refund right away. I'm sure that they'll claim that it's "fixed", even though they didn't do anything at all! :o
 
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I might. It's been 2 days since they replied so I'm getting to that point.

#6 TadMonty

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Posted 25 April 2017 - 06:27 PM

Honestly, I'd just ask for a full refund right away. I'm sure that they'll claim that it's "fixed", even though they didn't do anything at all! :o
 
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bwv848


It's been 30 days since purchase tomorrow but their policy says no refunds on opened items, refunds only for DOA and unopened items. If throw a bleep storm saying that this is unacceptable will that be enough to get my refund?

#7 bwv848

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Posted 25 April 2017 - 09:32 PM

Sorry, no idea what will work with these people. I guess if you whine enough they will budge.


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