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IRQL_LESS_OR_NOT_EQUAL + Freezes and Lockups


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#1 mustardtiger

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Posted 24 April 2017 - 01:44 PM

Hello, my computer has been acting very strange the past couple weeks. I have only gotten this BSOD a few times, but my computer has been locking up and freezing a good amount lately. 

 

Help as to why this is happening would be greatly appreciated. 

 

I just did a clean install of GPU drivers, don't think that fixed it

Have re-seated RAM

Have run chkdsk

Have done a number of other things, still no luck. 

 

Could not get PERFMON to work, but uploaded the other .zip

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Edited by mustardtiger, 24 April 2017 - 01:44 PM.


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#2 mustardtiger

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Posted 24 April 2017 - 08:16 PM

Got a different BSOD error this time. REFERENCE_BY_POINTER.

 

This leads me to believe its a driver issue potentially? Maybe Hard Drive too?

 

No idea. I didn't install any new drivers or hardware before this started happening.

 

I do notice that the mouse cursor sometimes hiccups.

 

I have uploaded a new Sysnative .zip. 

Attached Files



#3 Lvlpost

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Posted 25 April 2017 - 02:41 AM

REFERENCE_BY_POINTER

At the moment, this appears to be a driver issue. If you continue to have problems after updating your network driver if available, please reply with any new dump(s)

The following hardware issues can cause IRQL_LESS_OR_NOT_EQUAL

1. Unstable overclock (CPU, GPU, etc).

2. Bad sector in memory resulting in corrupt data being communicated between the GPU and the system (video memory otherwise known as VRAM or physical memory otherwise known as RAM).

3. Corrupt hard drive or Windows install / OS install resulting in corruption to the registry or page file.



#4 usasma

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Posted 25 April 2017 - 08:12 AM

In addition to Lvlpost's advice, I'd suggest:

- update your BIOS/UEFI to the latest available version (yours is currently at version L1.17 dating from 2015)

- update your drivers to the latest, W10 compatible version (you can get most of them from the AsRock website for your motherboard).

- uninstall SpeedFan (it's driver dates from 2012).

- uninstall your PACE Anti-Piracy InterLok software (it's driver dates from 2013)

- update Windows at least to the Anniversary Update (build 14393) or to the Creators Update (build 15063) and then ensure that you have ALL Windows Updates that are available after that.

 

Analysis:
The following is for information purposes only. The following information contains the relevant information from the blue screen analysis:
**************************Mon Apr 24 19:58:37.265 2017 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\042417-10765-01.dmp]
Windows 10 Kernel Version 10586 MP (12 procs) Free x64
Built by: 10586.839.amd64fre.th2_release.170303-1605
System Uptime:0 days 5:52:39.927
Probably caused by :ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+92c0 )
BugCheck 18, {ffffe0016e55a980, ffffe0016fe355a0, 1, 2d}
BugCheck Info: REFERENCE_BY_POINTER (18)
Arguments:
Arg1: ffffe0016e55a980, Object type of the object whose reference count is being lowered
Arg2: ffffe0016fe355a0, Object whose reference count is being lowered
Arg3: 0000000000000001, Reserved
Arg4: 000000000000002d, Reserved
    The reference count of an object is illegal for the current state of the object.
    Each time a driver uses a pointer to an object the driver calls a kernel routine
    to increment the reference count of the object. When the driver is done with the
    pointer the driver calls another kernel routine to decrement the reference count.
    Drivers must match calls to the increment and decrement routines. This bugcheck
    can occur because an object's reference count goes to zero while there are still
    open handles to the object, in which case the fourth parameter indicates the number
    of opened handles. It may also occur when the object?s reference count drops below zero
    whether or not there are open handles to the object, and in that case the fourth parameter
    contains the actual value of the pointer references count.
BUGCHECK_STR:  0x18
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  POWERPNT.EXE
FAILURE_BUCKET_ID: 0x18_CORRUPT_REF_COUNT_nt!_??_::FNODOBFM::_string_
CPUID:        "Intel® Core™ i7-5820K CPU @ 3.30GHz"
MaxSpeed:     3300
CurrentSpeed: 3300
  BIOS Version                  L1.17
  BIOS Release Date             12/04/2015
  Manufacturer                  To Be Filled By O.E.M.
  Baseboard Manufacturer        ASRock
  Product Name                  To Be Filled By O.E.M.
  Baseboard Product             X99X Killer/3.1
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Mon Apr 24 14:04:07.114 2017 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\042417-9656-01.dmp]
Windows 10 Kernel Version 10586 MP (12 procs) Free x64
Built by: 10586.839.amd64fre.th2_release.170303-1605
System Uptime:0 days 0:38:34.775
Probably caused by :memory_corruption ( nt!MiResolvePageFileFault+6ca )
BugCheck A, {38, 2, 0, fffff801ae38abf2}
BugCheck Info: IRQL_NOT_LESS_OR_EQUAL (a)
Arguments:
Arg1: 0000000000000038, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, bitfield :
    bit 0 : value 0 = read operation, 1 = write operation
    bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
Arg4: fffff801ae38abf2, address which referenced memory
BUGCHECK_STR:  AV
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  svchost.exe
FAILURE_BUCKET_ID: AV_nt!MiResolvePageFileFault
CPUID:        "Intel® Core™ i7-5820K CPU @ 3.30GHz"
MaxSpeed:     3300
CurrentSpeed: 3300
  BIOS Version                  L1.17
  BIOS Release Date             12/04/2015
  Manufacturer                  To Be Filled By O.E.M.
  Baseboard Manufacturer        ASRock
  Product Name                  To Be Filled By O.E.M.
  Baseboard Product             X99X Killer/3.1
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Mon Apr 17 01:00:12.909 2017 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\041717-18062-01.dmp]
Windows 10 Kernel Version 10586 MP (12 procs) Free x64
Built by: 10586.839.amd64fre.th2_release.170303-1605
System Uptime:0 days 0:19:05.571
Probably caused by :memory_corruption
BugCheck 50, {fffff9014a75b500, 0, fffff960197c73ba, 2}
BugCheck Info: PAGE_FAULT_IN_NONPAGED_AREA (50)
Arguments:
Arg1: fffff9014a75b500, memory referenced.
Arg2: 0000000000000000, value 0 = read operation, 1 = write operation.
Arg3: fffff960197c73ba, If non-zero, the instruction address which referenced the bad memory
    address.
Arg4: 0000000000000002, (reserved)
BUGCHECK_STR:  AV
DEFAULT_BUCKET_ID:  CODE_CORRUPTION
PROCESS_NAME:  dwm.exe
FAILURE_BUCKET_ID: MEMORY_CORRUPTION_STRIDE
CPUID:        "Intel® Core™ i7-5820K CPU @ 3.30GHz"
MaxSpeed:     3300
CurrentSpeed: 3300
  BIOS Version                  L1.17
  BIOS Release Date             12/04/2015
  Manufacturer                  To Be Filled By O.E.M.
  Baseboard Manufacturer        ASRock
  Product Name                  To Be Filled By O.E.M.
  Baseboard Product             X99X Killer/3.1
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``


3rd Party Drivers:
The following is for information purposes only. My recommendations were given above. The drivers that follow belong to software or devices that were not developed by Microsoft.  You can find links to the driver information and where to update the drivers in the section after the code box:

**************************Mon Apr 24 19:58:37.265 2017 (UTC - 4:00)**************************
AsrAppCharger.sys            Tue May 10 04:28:46 2011 (4DC8F73E)
speedfan.sys                 Sat Dec 29 15:59:35 2012 (50DF59B7)
AsrDrv101.sys                Tue Jan 15 01:25:51 2013 (50F4F66F)
Tpkd.sys                     Thu Apr 11 17:04:30 2013 (5167255E)
AsrRamDisk.sys               Thu May  9 04:50:45 2013 (518B6365)
bflwfx64.sys                 Thu Apr 10 11:40:47 2014 (5346BB7F)
iaStorA.sys                  Fri May  2 19:06:56 2014 (53642510)
HWiNFO64A.SYS                Tue Mar 31 05:51:32 2015 (551A6E24)
iocbios2.sys                 Thu May 28 16:42:10 2015 (55677DA2)
TeeDriverW8x64.sys           Thu Jun 11 21:52:49 2015 (557A3B71)
RDWM1117.SYS                 Mon Jul 13 07:24:34 2015 (55A39FF2)
RTKVHD64.sys                 Wed Jul 15 06:16:44 2015 (55A6330C)
ssdevfactory.sys             Thu Sep 24 21:12:39 2015 (56049F87)
BazisVirtualCDBus.sys        Sat Sep 26 22:51:28 2015 (560759B0)
wdcsam64.sys                 Fri Oct  9 16:31:13 2015 (56182411)
intelppm.sys                 Thu Oct 29 22:09:51 2015 (5632D16F)
e2xw10x64.sys                Wed Sep 14 16:52:26 2016 (57D9B88A)
avnetflt.sys                 Fri Dec 16 10:52:03 2016 (58540DA3)
avkmgr.sys                   Fri Dec 16 10:52:03 2016 (58540DA3)
avipbb.sys                   Fri Dec 16 10:52:04 2016 (58540DA4)
avgntflt.sys                 Fri Dec 16 10:52:04 2016 (58540DA4)
nvvhci.sys                   Tue Dec 27 20:44:00 2016 (586318E0)
nvvad64v.sys                 Mon Feb  6 04:37:01 2017 (589843BD)
avusbflt.sys                 Tue Feb 14 12:05:41 2017 (58A338E5)
nvhda64v.sys                 Wed Mar 15 08:48:41 2017 (58C93829)
nvlddmkm.sys                 Fri Mar 31 21:26:23 2017 (58DF01BF)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Mon Apr 17 01:00:12.909 2017 (UTC - 4:00)**************************
e1i63x64.sys                 Thu Mar 26 16:24:57 2015 (55146B19)
SynchronousAudioRouter.sys   Tue Dec 15 20:44:00 2015 (5670C1E0)
ssudbus.sys                  Wed Aug 24 04:00:41 2016 (57BD5429)
ssudmdm.sys                  Wed Aug 24 04:00:46 2016 (57BD542E)


http://www.carrona.org/drivers/driver.php?id=AsrAppCharger.sys
http://www.carrona.org/drivers/driver.php?id=speedfan.sys
http://www.carrona.org/drivers/driver.php?id=AsrDrv101.sys
http://www.carrona.org/drivers/driver.php?id=Tpkd.sys
http://www.carrona.org/drivers/driver.php?id=AsrRamDisk.sys
http://www.carrona.org/drivers/driver.php?id=bflwfx64.sys
http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
http://www.carrona.org/drivers/driver.php?id=HWiNFO64A.SYS
http://www.carrona.org/drivers/driver.php?id=iocbios2.sys
http://www.carrona.org/drivers/driver.php?id=TeeDriverW8x64.sys
RDWM1117.SYS - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
http://www.carrona.org/drivers/driver.php?id=ssdevfactory.sys
http://www.carrona.org/drivers/driver.php?id=BazisVirtualCDBus.sys
http://www.carrona.org/drivers/driver.php?id=wdcsam64.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
e2xw10x64.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=avnetflt.sys
http://www.carrona.org/drivers/driver.php?id=avkmgr.sys
http://www.carrona.org/drivers/driver.php?id=avipbb.sys
http://www.carrona.org/drivers/driver.php?id=avgntflt.sys
nvvhci.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=nvvad64v.sys
avusbflt.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
http://www.carrona.org/drivers/driver.php?id=e1i63x64.sys
SynchronousAudioRouter.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=ssudbus.sys
http://www.carrona.org/drivers/driver.php?id=ssudmdm.sys
 

Edited by usasma, 25 April 2017 - 08:13 AM.

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#5 mustardtiger

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Posted 25 April 2017 - 02:43 PM

Thank you very much for your help. I ran a Video Memory Test, no corruption there. I will run MemTest next.

 

I did update my BIOS and so far I haven't had any sort of lock-up or freeze. The BIOS update also reset my overclock, so that also could be the culprit, although it was a pretty meager overclock. 

 

As far as Windows Update is concerned. I always install updates, and was under the impression I was up to date, but now that I check my build version it is clear that I don't have those updates you mention. Not sure why my automatic updates that install aren't installing these. 

 

Thanks again.



#6 mustardtiger

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Posted 27 April 2017 - 08:55 PM

Hmmmm, I was good for 2 days without any problems. Then I just got 3 lockups in 30 minutes. Thought I had it fixed....



#7 usasma

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Posted 28 April 2017 - 05:33 AM

Let's have a look at this report.  Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog)
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on the "Administrative Events" heading
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

FYI - If we're looking for Event ID 41 errors (unexplained shutdowns), there's more info on that here:  http://support.microsoft.com/kb/2028504

While waiting for a reply, please monitor your temps with this free utility: 

SpeedFan v. 4.5.1 and later (free from here:  http://www.almico.com/sfdownload.php ) can log temperatures in a CSV file:
You may not need to log temps.  If uncertain, please ask.

To make it work (log the temps to a file) you have to do BOTH of the below:

1. Enable logging in general: Configure...Log...check "Enabled" then click on OK to save.

2. Enable logging for specific checks: Configure...Temperatures..left click on each sensor, then click on "Logged" at the bottom of the Window (for our purposes we want them all) then once you've selected "Logged" for all sensors, then click on OK to save.

The log will be located at C:\Program Files (x86)\SpeedFan

Naming: log files are named SFLogYYYYMMDD.csv, where YYYY is the year (four digits), MM is the month (2 digits, zero padded) and DD is the day (2 digits, zero padded). If a file already exists by that name, the file that already exists is renamed according to the following naming scheme: SFLogYYYYMMDD-CCCC.csv, where CCCC is a increasing number. The new file is then created with the standard file name scheme.

Notes: whenever you change the options related with logging, SpeedFan starts a new log file.

NOTE:You may want to turn logging off when we're done - as I don't know it's impact on performance or on the system.


 
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#8 mustardtiger

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Posted 28 April 2017 - 05:00 PM

Thank you.

 

My temps are fine. CPU idles around 31c, GPU @ 50c, MOBO @ 42c.

 

I was overclocking, but after updating BIOS, I haven't been running any kind of overclock in the past 5 days. 

 

File uploaded.

Attached Files



#9 mustardtiger

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Posted 28 April 2017 - 05:05 PM

My computer also just straight up restarted last night once while I was browsing the internet. No freeze or anything, just powered off and restarted. Normally I would attribute that to happening when something overheats, but all my temps are well below what they should be, on all cores, and this happened while nothing was under a heavy load. You would know better than I what other reasons may cause something like that to happen. Normally I'm good at troubleshooting any computer problems I have, this one is somewhat mystifying. I am leaning towards it being certain Windows files potentially being corrupted, or the fact that I have multiple SATA drives with a lot of stuff on them in addition to the SSD I run windows off of, and that sometimes Windows gets choked up. I could be wrong though. I'm sure the Admin report will tell you something. 

 

I have run chkdsk and driver verifier, and all those other verification commands, and neither had any errors. 


Edited by mustardtiger, 28 April 2017 - 05:06 PM.


#10 usasma

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Posted 29 April 2017 - 06:02 AM

Have you updated to the Anniversary Update yet (build 14393)?

IMO that would be the first step - and would help to validate that Windows isn't the problem.

Don't worry about the Creators Update yet - Microsoft suggests waiting for Windows Update to install it.

 

The Admin log doesn't show errors in the period just before the shutdowns.
As such, this is most likely an error that Windows can't see.

While it's most often a hardware problem, it can also be due to compatibility issues or problems with low-level drivers.

 

Most often, a sudden restart like you describe is also due to a hardware problem, although it could be caused by a misbehaving program.

To tell which, check the error reports (both in the WER section of the MSINFO32 report and the Admin log file from Event Viewer)

The absence of errors is usually a sign of a hardware problem

 

Just because you monitor your temps doesn't mean that a component inside the system isn't overheating.

The temp sensors just monitor a few components - not all of them.

IMO tho', this is less likely than a hardware problem not involving overheating.

As hardware becomes more complicated (and the software that supports it becomes more complicated also) - diagnosing hardware problems has become more difficult

 

To rule out the Windows problems that you suspect, there are several things that you can try.

Start with these free hardware diagnostics:  http://www.carrona.org/hwdiag/html

Please run ALL of the tests and let us know the results.


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#11 mustardtiger

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Posted 29 April 2017 - 04:17 PM

I just installed the Anniversary Update and am still having the same issues.

 

I am uploading another Admin file that does show a bunch of errors before the critical kernel-power shutdown. Maybe this will provide some answers?

 

Working on the hardware diagnostics next. 

Attached Files



#12 mustardtiger

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Posted 29 April 2017 - 10:12 PM

Well, I also just ran memtest86 and 72% complete there are 210 errors on test 7. I have been looking up what causes test 7 to produce errors and it could be a number of things. Could be false positive, could be bad RAM. I will be testing each stick individually after.

#13 usasma

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Posted 30 April 2017 - 04:59 AM

Let's hold off on analyzing any further reports until you've determined which sticks/slots are bad.

Good luck!


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#14 mustardtiger

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Posted 30 April 2017 - 12:05 PM

Just ran Prime95 blend to use up 15/16gb of my RAM for 12 hours overnight, no crash. This was after I upped the voltage on my RAM by .05. Seems more stable. If it locks up again I will go ahead with testing each stick individually. The fact that it passed over 200 tests @ 100% CPU load and 15/16gb RAM being used leads me to believe that maybe the errors were false positives and the RAM is fine, either that or the voltage increase helped. Time will tell. 


Edited by mustardtiger, 30 April 2017 - 12:18 PM.


#15 mustardtiger

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Posted 02 May 2017 - 04:45 AM

Well, after all the different things I've tried, raising the voltage on the RAM has seemed to make a difference. 3 days without a freeze or crash. Fingers crossed. 






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