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Com surrogate virus?


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3 replies to this topic

#1 TheLordofZed

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Posted 24 April 2017 - 10:17 AM

Hello, I need some help with com surrogate. Here recently  my computer has gotten to be unbearable slow and i open task manger and notice that the disk and memory  was at 100%. And i had nothing oped to cause this. I have ran a sfc scan and a norton full scan and they didnt turn up nothing. Help please!



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#2 garioch7

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Posted 26 April 2017 - 12:32 PM

TheLordofZed:

 

 
:welcome: to the Bleeping Computer Virus, Trojans, Spyware, and Malware Removal Logs Forum.  My name is Phil.  May I address you by your first name?
 
I will be assisting you with your computer issues.  I will endeavor to respond within a reasonable time, normally 48 hours after your last post.
 
First, I request that you consult this post and follow the steps outlined, particularly those in Steps :step6: and :step7:.
 
Instead of attaching the "Addition.txt" file, please copy and paste it into your reply, or another reply (if the logs are too big, you will have to post a second reply with the copied and pasted contents of the "Addition.txt" file).  Please do not use quotes.
 
Once I receive your FRST logs (FRST.txt and Addition.txt), I will need some time to review your FRST logs.  That could take a day or two.
 
PLEASE DO NOT RUN ANY ADDITIONAL SCANS OR ANTI-MALWARE REMOVAL TOOLS UNTIL YOU HAVE RECEIVED A RESPONSE FROM ME.
Doing so would complicate the situation and it would cause further delays in resolving your issues.  It could also potentially result in harm to your computer because my "fix" will be based on the FRST scan logs you have already submitted.
 
Thank you and have a great day.
 
Regards,
-Phil

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#3 garioch7

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Posted 29 April 2017 - 11:09 AM

TheLordofZed:

 
Are you still there?  Do you still require assistance?  It has been three days since I last posted to you.
 
According to Forum policy, topics must be concluded after five days of non-response from the Topic Starter.
 
If I have not heard from you in another two days, I will conclude your topic.  You can always reopen it by sending a Personal Message to a Moderator.
 
Thank you and have a great day.
 
Regards,
-Phil

Graduate of the Bleeping Computer Malware Removal Study Hall


#4 garioch7

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Posted 02 May 2017 - 05:28 AM

Due to the lack of feedback, this topic is now closed.

In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days.

Please include a link to your topic in the Private Message. Thank you.

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