to the Bleeping Computer Virus, Trojans, Spyware, and Malware Removal Logs
Forum. My name is Phil
. May I address you by your first name?
I will be assisting you with your computer issues. I will endeavor to respond within a reasonable time, normally 48 hours after your last post.
First, I request that you consult this post
and follow the steps outlined, particularly those in Steps
Instead of attaching the "Addition.txt" file, please copy and paste it into your reply, or another reply (if the logs are too big, you will have to post a second reply with the copied and pasted contents of the "Addition.txt" file). Please do not use quotes.
Once I receive your FRST logs (FRST.txt
), I will need some time to review your FRST
logs. That could take a day or two.
PLEASE DO NOT RUN ANY ADDITIONAL SCANS OR ANTI-MALWARE REMOVAL TOOLS UNTIL YOU HAVE RECEIVED A RESPONSE FROM ME.
Doing so would complicate the situation and it would cause further delays in resolving your issues. It could also potentially result in harm to your computer because my "fix" will be based on the FRST scan logs you have already submitted.
Thank you and have a great day.