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Windows freezing up randomly

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#1 P1nkguy


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  • Local time:10:11 AM

Posted 23 April 2017 - 12:33 PM

Hello, my computer (Desktop) has been freezing up just a few moments ago. Everything is unresponsive (mouse doesn't work, keyboard does not response either - pressed numpad key and no light response etc.) when the crash occurs. I have no idea what is causing the crash, most of my drivers are updated and this issue is still occurring.


OS: Windows 10 64-bit, full retail version

Age of system is about 1.5 years, with a couple of upgrades done to it (motherboard, graphics card)

Age of OS is about the same as the age of system

CPU: I5-6500

GPU: PowerColor RX480 8GB Devil

Motherboard: B150M-C

Power Supply: CX500M


I've attached the required files below.

Attached Files

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#2 usasma


    Still visually handicapped (avatar is memory developed by my Dad

  • BSOD Kernel Dump Expert
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  • Location:Southeastern CT, USA
  • Local time:10:11 PM

Posted 25 April 2017 - 07:56 AM

Your UEFI/BIOS (version 0503) dates from 2015.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  If you are able to install the update through Windows (without booting from an external drive), then go ahead and update it.  WARNING - if the computer might shut down during this procedure, please don't do it, as this may physically damage the computer and prevent it from booting.
FYI - W8 and W10 communicate more with the UEFI/BIOS than previous versions of Windows, so it's important to ensure that the UEFI/BIOS is kept up to date (and that outdated UEFI/BIOS' may be the cause of some compatibility issues).

Although you appear to have a reasonable number of Windows Update hotfixes for this version of your OS, please double check for any new Windows Updates.  It only takes one update to cause a problem, so it's essential that you have all of them.  The actual number is not important.  Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.

You have 3 hard drives.  What is the make/model/wattage and age of your Power Supply?


Many Live Kernel Events in the WER section of the MSINFO32 report.

THis is sometimes a sign of a hardware problem.  Please start with these free hardware diagnostics:  http://www.carrona.org/hwdiag.html

Please finish ALL of the tests and let us know the results.


The lone memory dump (from 07 March 2017) blames your Juniper software (and the jnprvamgr.sys driver dates from 2009 - so it's likely tnot compatible w/W10)
Please uninstall it and see if that stops the problems.

If it does, and you need the Juniper software, try downloading a fresh copy of the latest, W10 compatible version and see if that works without problems.


If this doesn't help, then let the system freeze 3 times more (recovering after each freeze), then please provide this report:
Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog)
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on the "Administrative Events" heading
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

FYI - If we're looking for Event ID 41 errors (unexplained shutdowns), there's more info on that here:  http://support.microsoft.com/kb/2028504

While waiting for a reply, please monitor your temps with this free utility: 

SpeedFan v. 4.5.1 and later (free from here:  http://www.almico.com/sfdownload.php ) can log temperatures in a CSV file:
You may not need to log temps.  If uncertain, please ask.

To make it work (log the temps to a file) you have to do BOTH of the below:

1. Enable logging in general: Configure...Log...check "Enabled" then click on OK to save.

2. Enable logging for specific checks: Configure...Temperatures..left click on each sensor, then click on "Logged" at the bottom of the Window (for our purposes we want them all) then once you've selected "Logged" for all sensors, then click on OK to save.

The log will be located at C:\Program Files (x86)\SpeedFan

Naming: log files are named SFLogYYYYMMDD.csv, where YYYY is the year (four digits), MM is the month (2 digits, zero padded) and DD is the day (2 digits, zero padded). If a file already exists by that name, the file that already exists is renamed according to the following naming scheme: SFLogYYYYMMDD-CCCC.csv, where CCCC is a increasing number. The new file is then created with the standard file name scheme.

Notes: whenever you change the options related with logging, SpeedFan starts a new log file.

NOTE:You may want to turn logging off when we're done - as I don't know it's impact on performance or on the system.



The following is for information purposes only. The following information contains the relevant information from the blue screen analysis:
**************************Tue Mar  7 07:43:21.600 2017 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\030717-16625-01.dmp]
Windows 10 Kernel Version 14393 MP (4 procs) Free x64
Built by: 14393.693.amd64fre.rs1_release.161220-1747
System Uptime:1 days 6:14:59.259
*** WARNING: Unable to verify timestamp for jnprvamgr.sys
*** ERROR: Module load completed but symbols could not be loaded for jnprvamgr.sys
Probably caused by :jnprvamgr.sys
BugCheck 9F, {4, 12c, ffff9c8cff009800, ffffe78086033900}
Arg1: 0000000000000004, The power transition timed out waiting to synchronize with the Pnp
Arg2: 000000000000012c, Timeout in seconds.
Arg3: ffff9c8cff009800, The thread currently holding on to the Pnp lock.
Arg4: ffffe78086033900, nt!TRIAGE_9F_PNP on Win7 and higher
FAILURE_BUCKET_ID: 0x9F_4_jnprva_IMAGE_jnprvamgr.sys
CPUID:        "Intel® Core™ i5-6500 CPU @ 3.20GHz"
MaxSpeed:     3200
CurrentSpeed: 3192
  BIOS Version                  0503
  BIOS Release Date             10/23/2015
  Manufacturer                  System manufacturer
  Baseboard Manufacturer        ASUSTeK COMPUTER INC.
  Product Name                  System Product Name
  Baseboard Product             B150M-C

3rd Party Drivers:
The following is for information purposes only. My recommendations were given above. The drivers that follow belong to software or devices that were not developed by Microsoft.  You can find links to the driver information and where to update the drivers in the section after the code box:

**************************Tue Mar  7 07:43:21.600 2017 (UTC - 4:00)**************************
jnprvamgr.sys               Wed Nov 18 12:39:04 2009 (4B043138)
jnprva.sys                  Thu Oct 18 06:19:45 2012 (507FD7C1)
jnprns.sys                  Thu Oct 30 14:38:20 2014 (5452859C)
BazisVirtualCDBus.sys       Sat Sep 26 22:51:28 2015 (560759B0)
rt640x64.sys                Thu Jan 21 03:17:40 2016 (56A09424)
avgloga.sys                 Tue Feb 16 09:04:03 2016 (56C32C53)
TeeDriverW8x64.sys          Mon Mar 28 14:59:41 2016 (56F97F1D)
avgdiska.sys                Fri May 13 01:52:02 2016 (57356B82)
avgrkx64.sys                Wed Jun  1 07:16:31 2016 (574EC40F)
RTKVHD64.sys                Fri Jun  3 07:28:58 2016 (575169FA)
avguniva.sys                Mon Jun 20 09:22:11 2016 (5767EE03)
intelppm.sys                Fri Jul 15 22:10:43 2016 (578997A3)
xusb22.sys                  Fri Jul 15 22:28:13 2016 (57899BBD)
AtihdWT6.sys                Sun Jul 24 15:51:39 2016 (57951C4B)
avgwfpa.sys                 Wed Jul 27 09:24:37 2016 (5798B615)
avgmfx64.sys                Mon Sep 26 12:19:13 2016 (57E94A81)
avgidsha.sys                Wed Oct  5 10:01:00 2016 (57F5079C)
avgfwd6a.sys                Wed Oct 19 09:07:00 2016 (58076FF4)
avgidsdrivera.sys           Fri Nov  4 08:29:53 2016 (581C7F41)
atikmpag.sys                Mon Nov 21 16:45:49 2016 (58336B0D)
atikmdag.sys                Mon Nov 21 17:05:13 2016 (58336F99)
avgldx64.sys                Wed Nov 30 02:04:04 2016 (583E79E4)

jnprva.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
avguniva.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

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