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Domain Problems (web site & e-mail) - Shopify/123-Reg/Office 365

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#1 Stuuuuuu


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  • Local time:11:57 AM

Posted 23 April 2017 - 06:59 AM

Apologies if this is in the wrong forum; I wasn't quite sure. 


I'd really appreciate some help. I'm not very techy but I'm trying to set up Shopify to use my domain and also to use e-mail through Office 365, also with my domain which is primaryimpact.co.uk. I originally bought the domain from 123-reg.co.uk.


Yesterday, I had Shopify working. I successfully tested by buying and downloading a couple of products. 


The I set up my e-mail with Office 365 and Shopify seems to have stopped working. Was it something to do with 'nameservers' and 'DNS' (whatever they are)?

Someone from 123-reg suggested, "You need to ask them [Microsoft] to create two A records. Once called @ and the other one called www . Both need to point to the IP address"


I don't know how to do this. Any help would be hugely appreciated.


I just want www.primaryimpact.co.uk to open my Shopify page and to use my e-mail through Office 365 using @primaryimpact.co.uk.


Thanks in advance!




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