Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Can't access Yahoo Website.


  • Please log in to reply
8 replies to this topic

#1 doodoog

doodoog

  • Members
  • 57 posts
  • OFFLINE
  •  
  • Local time:06:12 PM

Posted 20 April 2017 - 02:25 PM

Yahoo won't open. HP 2000 laptop. AVG antivirus free version. Cleared cashe, history, etc... Re-started laptop, even removed the battery for 60 seconds. Ran antivirus scan, clean. Have latest version chrome. I can get it to open in Explorer but not Chrome. Also I have windows 10. Please help! 



BC AdBot (Login to Remove)

 


#2 iMacg3

iMacg3

    Bleepin' 68000


  • Malware Study Hall Senior
  • 1,090 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Indiana, USA
  • Local time:07:12 PM

Posted 20 April 2017 - 02:50 PM

Type chrome://settings in your Chrome URL bar and hit Enter. Scroll towards the end and click on Advanced settings. Toward the end, you will see the Reset browser settings button. Click on the button to restore Chrome settings to default. Restart the computer.

 

If this does not help, try running AdwCleaner to clean the browser.

Download AdwCleaner from here. Launch the program and run a scan. Remove all files found by AdwCleaner. Next, go to the Logfile option (or Log option) and select the most recent log. Paste the log into a post.


Regards, iMacg3

"Do, or do not. There is no try." - Yoda

#3 doodoog

doodoog
  • Topic Starter

  • Members
  • 57 posts
  • OFFLINE
  •  
  • Local time:06:12 PM

Posted 21 April 2017 - 02:40 PM

 AdwCleaner v6.045 - Logfile created 21/04/2017 at 14:25:27
# Updated on 28/03/2017 by Malwarebytes
# Database : 2017-04-21.1 [Local]
# Operating System : Windows 10 Home  (X64)
# Username : Kraig Kuchukian - YENI
# Running from : C:\Users\Kraig\Downloads\AdwCleaner (2).exe
# Mode: Clean
 
 
 
***** [ Services ] *****
 
 
 
***** [ Folders ] *****
 
[-] Folder deleted: C:\WINDOWS\Installer\{6DDE8071-E4BA-461B-8A96-990DFAA0EBD1}
[-] Folder deleted: C:\WINDOWS\SysWOW64\SearchProtect
 
 
***** [ Files ] *****
 
[-] File deleted: C:\Users\Kraig\daemonprocess.txt
[-] File deleted: C:\Users\Kraig\Downloads\ReimageRepair.exe
[-] File deleted: C:\WINDOWS\SysNative\drivers\swdumon.sys
[-] File deleted: C:\WINDOWS\Reimage.ini
 
 
***** [ DLL ] *****
 
 
 
***** [ WMI ] *****
 
 
 
***** [ Shortcuts ] *****
 
 
 
***** [ Scheduled Tasks ] *****
 
 
 
***** [ Registry ] *****
 
[-] Key deleted: HKLM\SOFTWARE\Classes\Updater.AmiUpd
[#] Key deleted on reboot: [x64] HKLM\SOFTWARE\Classes\Updater.AmiUpd
[-] Key deleted: HKLM\SOFTWARE\Classes\AppID\{C007DADD-132A-624C-088E-59EE6CF0711F}
[-] Key deleted: HKLM\SOFTWARE\Classes\CLSID\{93DBF2BB-A2B3-4683-A92E-57E60751F346}
[-] Key deleted: HKLM\SOFTWARE\Classes\CLSID\{DE9028D0-5FFA-4E69-94E3-89EE8741F468}
[-] Key deleted: HKLM\SOFTWARE\Classes\CLSID\{E7DF6BFF-55A5-4EB7-A673-4ED3E9456D39}
[-] Key deleted: HKLM\SOFTWARE\Classes\CLSID\{F63AAEDC-3602-49EF-AA45-262380A98980}
[-] Key deleted: HKLM\SOFTWARE\Classes\CLSID\{D879A501-50A7-BEFC-A4C5-32DC6E0CB208}
[-] Key deleted: HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{93DBF2BB-A2B3-4683-A92E-57E60751F346}
[-] Key deleted: HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{93DBF2BB-A2B3-4683-A92E-57E60751F346}
[-] Key deleted: HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{F25AF245-4A81-40DC-92F9-E9021F207706}
[-] Key deleted: HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{B2BC04DF-EFBD-409A-95CA-36874E5AB92A}
[-] Key deleted: HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{93DBF2BB-A2B3-4683-A92E-57E60751F346}
[-] Key deleted: HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{B2BC04DF-EFBD-409A-95CA-36874E5AB92A}
[-] Value deleted: HKCU\Software\Microsoft\Internet Explorer\Toolbar\WebBrowser [{E7DF6BFF-55A5-4EB7-A673-4ED3E9456D39}]
[-] Key deleted: HKU\S-1-5-21-2153950582-303533586-4086627978-1002\Software\1ClickDownload
[-] Key deleted: HKU\S-1-5-21-2153950582-303533586-4086627978-1002\Software\Conduit
[-] Key deleted: HKU\S-1-5-21-2153950582-303533586-4086627978-1002\Software\InstallCore
[-] Key deleted: HKU\S-1-5-21-2153950582-303533586-4086627978-1002\Software\SavingsBull
[-] Key deleted: HKU\S-1-5-21-2153950582-303533586-4086627978-1002\Software\SlimWare Utilities Inc
[-] Key deleted: HKU\S-1-5-21-2153950582-303533586-4086627978-1002\Software\UpdaterEX
[-] Key deleted: HKU\S-1-5-21-2153950582-303533586-4086627978-1002\Software\YahooPartnerToolbar
[-] Key deleted: HKU\S-1-5-21-2153950582-303533586-4086627978-1002\Software\AppDataLow\{1146AC44-2F03-4431-B4FD-889BC837521F}
[-] Key deleted: HKU\S-1-5-21-2153950582-303533586-4086627978-1002\Software\AppDataLow\Software\Conduit
[-] Key deleted: HKU\S-1-5-21-2153950582-303533586-4086627978-1002\Software\AppDataLow\Software\Savings Bull
[-] Key deleted: HKU\S-1-5-21-2153950582-303533586-4086627978-1002\Software\AppDataLow\Software\SavingsBull
[-] Key deleted: HKU\S-1-5-21-2153950582-303533586-4086627978-1002\Software\AppDataLow\Software\TidyNetwork
[-] Key deleted: HKU\S-1-5-21-2153950582-303533586-4086627978-1002\Software\Microsoft\Windows\CurrentVersion\Uninstall\UpdaterEX
[-] Key deleted: HKU\S-1-5-21-2153950582-303533586-4086627978-1002\Software\Microsoft\Windows\CurrentVersion\Uninstall\ValueApps
[#] Key deleted on reboot: HKCU\Software\1ClickDownload
[#] Key deleted on reboot: HKCU\Software\Conduit
[#] Key deleted on reboot: HKCU\Software\InstallCore
[#] Key deleted on reboot: HKCU\Software\SavingsBull
[#] Key deleted on reboot: HKCU\Software\SlimWare Utilities Inc
[#] Key deleted on reboot: HKCU\Software\UpdaterEX
[#] Key deleted on reboot: HKCU\Software\YahooPartnerToolbar
[#] Key deleted on reboot: HKCU\Software\AppDataLow\{1146AC44-2F03-4431-B4FD-889BC837521F}
[#] Key deleted on reboot: HKCU\Software\AppDataLow\Software\Conduit
[#] Key deleted on reboot: HKCU\Software\AppDataLow\Software\Savings Bull
[#] Key deleted on reboot: HKCU\Software\AppDataLow\Software\SavingsBull
[#] Key deleted on reboot: HKCU\Software\AppDataLow\Software\TidyNetwork
[-] Key deleted: HKLM\SOFTWARE\SLIMWARE UTILITIES, INC.
[-] Key deleted: HKLM\SOFTWARE\{3A7D3E19-1B79-4E4E-BD96-5467DA2C4EF0}
[-] Key deleted: HKLM\SOFTWARE\{6791A2F3-FC80-475C-A002-C014AF797E9C}
[-] Key deleted: HKLM\SOFTWARE\DomaIQ
[-] Key deleted: HKLM\SOFTWARE\Freeze.com
[-] Key deleted: HKLM\SOFTWARE\SlimWare Utilities Inc
[#] Key deleted on reboot: HKCU\Software\Microsoft\Windows\CurrentVersion\Uninstall\UpdaterEX
[#] Key deleted on reboot: HKCU\Software\Microsoft\Windows\CurrentVersion\Uninstall\ValueApps
[-] Key deleted: HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{6DDE8071-E4BA-461B-8A96-990DFAA0EBD1}
[-] Key deleted: HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Yahoo! SearchSet
[#] Key deleted on reboot: [x64] HKCU\Software\1ClickDownload
[#] Key deleted on reboot: [x64] HKCU\Software\Conduit
[#] Key deleted on reboot: [x64] HKCU\Software\InstallCore
[#] Key deleted on reboot: [x64] HKCU\Software\SavingsBull
[#] Key deleted on reboot: [x64] HKCU\Software\SlimWare Utilities Inc
[#] Key deleted on reboot: [x64] HKCU\Software\UpdaterEX
[#] Key deleted on reboot: [x64] HKCU\Software\YahooPartnerToolbar
[#] Key deleted on reboot: [x64] HKCU\Software\AppDataLow\{1146AC44-2F03-4431-B4FD-889BC837521F}
[#] Key deleted on reboot: [x64] HKCU\Software\AppDataLow\Software\Conduit
[#] Key deleted on reboot: [x64] HKCU\Software\AppDataLow\Software\Savings Bull
[#] Key deleted on reboot: [x64] HKCU\Software\AppDataLow\Software\SavingsBull
[#] Key deleted on reboot: [x64] HKCU\Software\AppDataLow\Software\TidyNetwork
[-] Key deleted: [x64] HKLM\SOFTWARE\LevelQualityWatcher
[-] Key deleted: [x64] HKLM\SOFTWARE\Savings Bull
[#] Key deleted on reboot: [x64] HKCU\Software\Microsoft\Windows\CurrentVersion\Uninstall\UpdaterEX
[#] Key deleted on reboot: [x64] HKCU\Software\Microsoft\Windows\CurrentVersion\Uninstall\ValueApps
[-] Key deleted: HKLM\SOFTWARE\Classes\Installer\Features\1708EDD6AB4EB164A86999D0AF0ABE1D
[-] Key deleted: HKLM\SOFTWARE\Classes\Installer\Products\1708EDD6AB4EB164A86999D0AF0ABE1D
[-] Key deleted: [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\1708EDD6AB4EB164A86999D0AF0ABE1D
[-] Key deleted: [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\1C19AC53289098045B06B0DD1D37CBAB
[-] Key deleted: [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\23D9E9D21B4E77E41B9F50DD22F24E20
[-] Key deleted: [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\23EEA1F105A7F45449974D9B95E7AC89
[-] Key deleted: [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\26982796A8AFD1246B95E00265A95BF9
[-] Key deleted: [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\42D92D0D75AFEF74297E03876C8D9D33
[-] Key deleted: [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\50FFE845C555A6E4BADB7CB7A145BFEB
[-] Key deleted: [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\715A3348920B6534690067594BB69F60
[-] Key deleted: [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\7B7B13B037A7C2A42AC3E3EAF14D7107
[-] Key deleted: [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\7D05B2942E9CC80499F397F6114DFB35
[-] Key deleted: [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\8591B8948E1C4A04F90505B3CDEE8555
[-] Key deleted: [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\8D841C5FEC311624CB88D49DB3884FA7
[-] Key deleted: [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\AD04033484A18CA4CAB3EE59D39D756E
[-] Key deleted: [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\AD746BF3B3B3FD8409B86604BA85982A
[-] Key deleted: [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\F355F0DB7A2E3A14B8E7A568FBA25937
[#] Key deleted on reboot: [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\1708EDD6AB4EB164A86999D0AF0ABE1D
[#] Key deleted on reboot: [x64] HKLM\SOFTWARE\Classes\Installer\Features\1708EDD6AB4EB164A86999D0AF0ABE1D
[#] Key deleted on reboot: [x64] HKLM\SOFTWARE\Classes\Installer\Products\1708EDD6AB4EB164A86999D0AF0ABE1D
[-] Data restored: [x64] HKLM\SOFTWARE\Microsoft\Internet Explorer\Main [Start Page] 
[-] Key deleted: HKU\S-1-5-21-2153950582-303533586-4086627978-1002\Software\Microsoft\Internet Explorer\SearchScopes\{95B7759C-8C7F-4BF1-B163-73684A933233}
[-] Data restored: HKU\S-1-5-21-2153950582-303533586-4086627978-1002\Software\Microsoft\Internet Explorer\SearchScopes [DefaultScope] {0633EE93-D776-472f-A0FF-E1416B8B2E3A}
[#] Key deleted on reboot: HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{95B7759C-8C7F-4BF1-B163-73684A933233}
[-] Data restored: HKCU\Software\Microsoft\Internet Explorer\SearchScopes [DefaultScope] {0633EE93-D776-472f-A0FF-E1416B8B2E3A}
[#] Key deleted on reboot: [x64] HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{95B7759C-8C7F-4BF1-B163-73684A933233}
[-] Data restored: [x64] HKCU\Software\Microsoft\Internet Explorer\SearchScopes [DefaultScope] {0633EE93-D776-472f-A0FF-E1416B8B2E3A}
[-] Key deleted: [x64] HKLM\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{0633EE93-D776-472f-A0FF-E1416B8B2E3A}
[-] Data restored: [x64] HKLM\SOFTWARE\Microsoft\Internet Explorer\SearchScopes [DefaultScope] {0633EE93-D776-472f-A0FF-E1416B8B2E3A}
[-] Value deleted: HKU\S-1-5-21-2153950582-303533586-4086627978-1002\Software\Microsoft\Windows\CurrentVersion\Explorer\StartupApproved\Run [NextLive]
[-] Value deleted: [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\StartupApproved\Run32 [vProt]
[-] Key deleted: HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\App Paths\MobogenieAdd
[-] Key deleted: HKCU\Software\Google\Chrome\Extensions\pflphaooapbgpeakohlggbpidpppgdff
[-] Key deleted: HKLM\SOFTWARE\Google\Chrome\Extensions\pflphaooapbgpeakohlggbpidpppgdff
[#] Key deleted on reboot: [x64] HKCU\Software\Google\Chrome\Extensions\pflphaooapbgpeakohlggbpidpppgdff
[-] Key deleted: [x64] HKLM\SOFTWARE\Google\Chrome\Extensions\pflphaooapbgpeakohlggbpidpppgdff
 
 
***** [ Web browsers ] *****
 
[-] [C:\Users\Kraig\AppData\Local\Google\Chrome\User Data\Default] [extension] Deleted: cmclajginlihohopoeofghddnhpplhom
 
 
*************************
 
:: "Tracing" keys deleted
:: Winsock settings cleared
 
*************************
 
C:\AdwCleaner\AdwCleaner[C0].txt - [11275 Bytes] - [21/04/2017 14:25:27]
C:\AdwCleaner\AdwCleaner[S0].txt - [12258 Bytes] - [21/04/2017 14:16:10]
C:\AdwCleaner\AdwCleaner[S1].txt - [10882 Bytes] - [21/04/2017 14:24:24]
 
########## EOF - C:\AdwCleaner\AdwCleaner[C0].txt - [11497 Bytes] ##########


#4 doodoog

doodoog
  • Topic Starter

  • Members
  • 57 posts
  • OFFLINE
  •  
  • Local time:06:12 PM

Posted 21 April 2017 - 02:43 PM

Tried both suggestions and still not connecting to yahoo site. Any other suggestions?



#5 iMacg3

iMacg3

    Bleepin' 68000


  • Malware Study Hall Senior
  • 1,090 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Indiana, USA
  • Local time:07:12 PM

Posted 22 April 2017 - 07:29 PM

Go to Users --> Your User Folder --> AppData (this might be a hidden folder if you aren't administrator) --> Local --> Google --> Chrome --> Default.

Rename the folder to anything else you like, and try going to yahoo,


Regards, iMacg3

"Do, or do not. There is no try." - Yoda

#6 doodoog

doodoog
  • Topic Starter

  • Members
  • 57 posts
  • OFFLINE
  •  
  • Local time:06:12 PM

Posted 24 April 2017 - 09:16 AM

Can you walk me through with a bit more detail? Having trouble accessing AppData. Operating system is windows 10.



#7 iMacg3

iMacg3

    Bleepin' 68000


  • Malware Study Hall Senior
  • 1,090 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Indiana, USA
  • Local time:07:12 PM

Posted 24 April 2017 - 01:27 PM

Show Hidden Files and Folders must be enabled to see AppData. Search for it in the Start Menu's search box and you'll find it. Enable it and try going to AppData again.


Regards, iMacg3

"Do, or do not. There is no try." - Yoda

#8 doodoog

doodoog
  • Topic Starter

  • Members
  • 57 posts
  • OFFLINE
  •  
  • Local time:06:12 PM

Posted 26 April 2017 - 12:20 PM

Thanks



#9 iMacg3

iMacg3

    Bleepin' 68000


  • Malware Study Hall Senior
  • 1,090 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Indiana, USA
  • Local time:07:12 PM

Posted 26 April 2017 - 12:20 PM

Did renaming it work?


Regards, iMacg3

"Do, or do not. There is no try." - Yoda




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users