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Won't open programs, update, and occasionally loses internet connection


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5 replies to this topic

#1 jigsawpuzzle500

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Posted 19 April 2017 - 10:27 PM

Hey guys, I'm at the end of the line. I've been trying everything to avoid doing a clean install but I'm not that technically savvy so I don't understand half the tutorials I've been seeing online. Anyway let's start:

 

1. noticed upon shutting down, computer gets stuck at "configuring windows, please do not turn off your computer" and upon start up, some weird command prompt-looking thing appears and it was taking a good 10 minutes on this page - it wasn't the "windows did not shut down properly page"

2. at the same time, my external hard drive and memory card has been newly infected with an avuun.js virus, and i can't really find anything about that.

3. i tried avast to get rid of the viruses; avast would just get stuck at "resolving issues" but never got anywhere

4. decided to download malwarebytes, cc cleaner, and adw cleaner. all programs would not install. had to reboot in safemode to install and run. all programs found multiple problems; malwarebytes found 7 trojans, spyware, and viruses and cc cleaner found over 500 registry errors. fixed those problems. restarted in normal mode, programs could not run there. 

5. start up and shut down errors still present. went into start up services; disabled a service that had a random file name (a bunch of letters and numbers) by "microsoft corporation" --- start up error fixed. shut down errors still present.

6. tried to update; last update was april 2015. update getting stuck. 

7. tried microsoft's windows update diagnostic. took too long in normal mode. had to run in safemode. wasn't able to record results however it showed that they were not fixed.

8. tried downloading KB3172605 & KB3020369 for manual updating; both said it was not applicable to computer. 

9. now getting error code 80080005 windows update encountered an unknown error 

10. tried resetting update components; did nothing for me except losing internet connection. all other devices have internet connection except computer (has now since resolved itself). link to tutorial: https://answers.microsoft.com/en-us/windows/forum/all/code-80080005-error-on-windows-update-with-windows/45cdbfa6-5d39-4223-8acc-c5fbc1c347d4 and https://support.microsoft.com/en-us/help/971058/how-do-i-reset-windows-update-components

11. was just about to try to do a clean boot; now i can't open msconfig in normal mode.

12. it is worth noting that under device manager, "Consumer IR devices" is "not working properly because windows cannot load the drivers required for this device (code 31). haven't been able to find a solution for this as windows says it's up to date.

13. windows update now opens in normal mode but screen isn't loading. does not open at all in safemode.

14. ran windows update diagnostic again to be able to post a result:

windows update error 0x80070005  - not fixed

problems installing recent updates - not fixed

problems insalling recent updates - not fixed (yes twice)

service registration is missing or corrupt - fixed


Edited by jigsawpuzzle500, 19 April 2017 - 10:28 PM.


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#2 hamluis

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Posted 20 April 2017 - 05:41 AM

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy taking care to post the link of the snapshot in your next post.

   Go to Piriform's website, and download the free version on the left.  Click Download from Piriform.com (the FileHippo link requires an extra click). Or if you want to use a portable version of Speccy (which doesn't require installation), click the builds page link and download the portable version. You will now be asked where you want to save the file. The best place to put it is the Desktop, as it will be easy to find later.

    After the file finishes downloading, you are ready to run Speccy. If you downloaded the installer, simply double-click on it and follow the prompts until installation is complete. If you downloaded the portable version, you will need to unzip it before use. Right-click the ZIP file and click Extract all. Click Next. Open up the extracted folder and double-click on Speccy.
 
     Once inside Speccy, it will look similar to this (with your computer's specifications, of course):
 
post-33068-0-86653600-1480692866_thumb.j

     Now, at the top, click File > Publish Snapshot.

     Click Yes > then Copy to Clipboard

Now, once you are back in the forum topic you are posting in, click the ADD REPLY or REPLY TO THIS TOPIC button. Right-click in the empty space of the Reply box and click Paste. Then, click Add Reply below the Reply box.

Louis



#3 jigsawpuzzle500

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Posted 20 April 2017 - 07:59 PM

MiniToolBox by Farbar  Version: 17-06-2016
Ran by Melissa (administrator) on 20-04-2017 at 01:22:18
Running from "H:\Drive"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Model: 220-1125 Manufacturer: Hewlett-Packard
Boot Mode: Normal
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (04/20/2017 01:22:24 AM) (Source: Microsoft-Windows-LoadPerf) (User: NT AUTHORITY)
Description: The performance counter explain text string value in the registry is not formatted correctly. The malformed string is . The first DWORD in the Data section contains the index value to the malformed string while the second and third DWORDs in the Data section contain the last valid index values.
 
Error: (04/20/2017 01:16:02 AM) (Source: Microsoft-Windows-LoadPerf) (User: NT AUTHORITY)
Description: The performance counter explain text string value in the registry is not formatted correctly. The malformed string is . The first DWORD in the Data section contains the index value to the malformed string while the second and third DWORDs in the Data section contain the last valid index values.
 
Error: (04/19/2017 11:36:00 PM) (Source: CVHSVC) (User: )
Description: Information only.
Error:  Initialization failed 0x8007041d Type: 88::UnexpectedError.
 
Error: (04/19/2017 11:28:54 PM) (Source: Microsoft-Windows-LoadPerf) (User: NT AUTHORITY)
Description: The performance counter explain text string value in the registry is not formatted correctly. The malformed string is . The first DWORD in the Data section contains the index value to the malformed string while the second and third DWORDs in the Data section contain the last valid index values.
 
Error: (04/19/2017 01:56:22 PM) (Source: CVHSVC) (User: )
Description: Information only.
Error:  Initialization failed 0x8007041d Type: 88::UnexpectedError.
 
Error: (04/19/2017 01:49:02 PM) (Source: Microsoft-Windows-LoadPerf) (User: NT AUTHORITY)
Description: The performance counter explain text string value in the registry is not formatted correctly. The malformed string is . The first DWORD in the Data section contains the index value to the malformed string while the second and third DWORDs in the Data section contain the last valid index values.
 
Error: (04/19/2017 01:39:17 PM) (Source: Microsoft-Windows-LoadPerf) (User: NT AUTHORITY)
Description: The performance counter explain text string value in the registry is not formatted correctly. The malformed string is . The first DWORD in the Data section contains the index value to the malformed string while the second and third DWORDs in the Data section contain the last valid index values.
 
Error: (04/19/2017 01:15:31 PM) (Source: CVHSVC) (User: )
Description: Information only.
Error:  Initialization failed 0x8007041d Type: 88::UnexpectedError.
 
Error: (04/19/2017 01:12:18 PM) (Source: Application Error) (User: )
Description: Faulting application name: Explorer.EXE, version: 6.1.7601.17567, time stamp: 0x4d672ee4
Faulting module name: wucltux.dll, version: 7.6.7601.19016, time stamp: 0x56058cf4
Exception code: 0xc0000005
Fault offset: 0x000000000007a750
Faulting process id: 0x62c
Faulting application start time: 0xExplorer.EXE0
Faulting application path: Explorer.EXE1
Faulting module path: Explorer.EXE2
Report Id: Explorer.EXE3
 
Error: (04/19/2017 01:07:49 PM) (Source: Microsoft-Windows-LoadPerf) (User: NT AUTHORITY)
Description: The performance counter explain text string value in the registry is not formatted correctly. The malformed string is . The first DWORD in the Data section contains the index value to the malformed string while the second and third DWORDs in the Data section contain the last valid index values.
 
System errors:
=============
Error: (04/20/2017 01:22:05 AM) (Source: Service Control Manager) (User: )
Description: The Problem Reports and Solutions Control Panel Support service failed to start due to the following error: %%1053 = The service did not respond to the start or control request in a timely fashion.
 
Error: (04/20/2017 01:22:05 AM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the wercplsupport service.
 
Error: (04/20/2017 01:22:05 AM) (Source: DCOM) (User: )
Description: 1053wercplsupport{0E9A7BB5-F699-4D66-8A47-B919F5B6A1DB}
 
Error: (04/20/2017 01:21:35 AM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the Browser service.
 
Error: (04/20/2017 01:21:05 AM) (Source: Service Control Manager) (User: )
Description: The Application Experience service failed to start due to the following error: %%1053 = The service did not respond to the start or control request in a timely fashion.
 
Error: (04/20/2017 01:21:05 AM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the AeLookupSvc service.
 
Error: (04/20/2017 01:20:35 AM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the ShellHWDetection service.
 
Error: (04/20/2017 01:20:05 AM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the Browser service.
 
Error: (04/20/2017 01:19:33 AM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load: 
ESProtectionDriver
MBAMSwissArmy
 
Error: (04/20/2017 01:19:33 AM) (Source: Service Control Manager) (User: )
Description: The IKE and AuthIP IPsec Keying Modules service hung on starting.
 
Microsoft Office Sessions:
=========================
Error: (10/31/2014 07:12:00 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 0, Application Name: Microsoft Office Word, Application Version: 12.0.6705.5000, Microsoft Office Version: 12.0.6612.1000. This session lasted 0 seconds with 0 seconds of active time.  This session ended with a crash.
 
Error: (10/31/2014 07:11:45 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 0, Application Name: Microsoft Office Word, Application Version: 12.0.6705.5000, Microsoft Office Version: 12.0.6612.1000. This session lasted 169 seconds with 60 seconds of active time.  This session ended with a crash.
 
Error: (10/31/2014 07:08:42 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 0, Application Name: Microsoft Office Word, Application Version: 12.0.6705.5000, Microsoft Office Version: 12.0.6612.1000. This session lasted 11 seconds with 0 seconds of active time.  This session ended with a crash.
 
Error: (10/31/2014 07:08:07 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 0, Application Name: Microsoft Office Word, Application Version: 12.0.6705.5000, Microsoft Office Version: 12.0.6612.1000. This session lasted 0 seconds with 0 seconds of active time.  This session ended with a crash.
 
Error: (10/31/2014 07:07:42 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 0, Application Name: Microsoft Office Word, Application Version: 12.0.6705.5000, Microsoft Office Version: 12.0.6612.1000. This session lasted 252 seconds with 240 seconds of active time.  This session ended with a crash.
 
CodeIntegrity Errors:
===================================
  Date: 2016-10-05 04:31:51.492
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\aswKbd.sys because the set of per-page image hashes could not be found on the system.
 
  Date: 2016-10-05 04:31:51.445
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\aswSnx.sys because the set of per-page image hashes could not be found on the system.
 
  Date: 2016-10-04 18:27:30.053
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\aswKbd.sys because the set of per-page image hashes could not be found on the system.
 
  Date: 2016-10-04 18:27:29.913
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\aswSnx.sys because the set of per-page image hashes could not be found on the system.
 
  Date: 2016-10-04 12:03:58.254
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\aswKbd.sys because the set of per-page image hashes could not be found on the system.
 
  Date: 2016-10-04 12:03:58.208
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\aswSnx.sys because the set of per-page image hashes could not be found on the system.
 
  Date: 2016-10-03 12:15:16.084
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\aswKbd.sys because the set of per-page image hashes could not be found on the system.
 
  Date: 2016-10-03 12:15:16.006
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\aswSnx.sys because the set of per-page image hashes could not be found on the system.
 
  Date: 2010-01-01 02:00:51.960
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\aswKbd.sys because the set of per-page image hashes could not be found on the system.
 
  Date: 2010-01-01 02:00:51.913
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\aswSnx.sys because the set of per-page image hashes could not be found on the system.
 
=========================== Installed Programs ============================
802.11n Wireless LAN Card (HKLM-x32\...\{8FC4F1DD-F7FD-4766-804D-3C8FF1D309AF}) (Version: 3.02.03.0 - Ralink)
Adobe AIR (HKLM-x32\...\Adobe AIR) (Version: 2.6.0.19120 - Adobe Systems Incorporated)
Adobe Flash Player 11 ActiveX (HKLM-x32\...\Adobe Flash Player ActiveX) (Version: 11.5.502.135 - Adobe Systems Incorporated)
Adobe Reader XI (11.0.20) (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-AB0000000001}) (Version: 11.0.20 - Adobe Systems Incorporated)
Ahead Client (HKLM-x32\...\{E98B8C81-44AF-2C44-FAFC-F8AB7D50FFDB}) (Version: 0.2.339 - UNKNOWN) Hidden
Ahead Client (HKLM-x32\...\com.ahead.client.desktopclient.gpu) (Version: 0.2.339 - UNKNOWN)
Amazon MP3 Downloader 1.0.17 (HKLM-x32\...\Amazon MP3 Downloader) (Version: 1.0.17 - Amazon Services LLC)
Apple Application Support (32-bit) (HKLM-x32\...\{05E07D23-91E9-4E70-A4CC-EF505088F967}) (Version: 5.4.1 - Apple Inc.)
Apple Application Support (64-bit) (HKLM\...\{741291DA-2B34-4D44-8FB6-58EDE21261D8}) (Version: 5.4.1 - Apple Inc.)
Apple Mobile Device Support (HKLM\...\{DB18F1C0-846F-46F5-A074-5B97C8AF5C8E}) (Version: 10.3.1.2 - Apple Inc.)
Apple Software Update (HKLM-x32\...\{789A5B64-9DD9-4BA5-915A-F0FC0A1B7BFE}) (Version: 2.1.3.127 - Apple Inc.)
Audacity 2.0 (HKLM-x32\...\Audacity_is1) (Version:  - Audacity Team)
Avast Free Antivirus (HKLM-x32\...\Avast Antivirus) (Version: 17.3.2291 - AVAST Software)
Bejeweled 3 (HKLM-x32\...\WTA-814c1ea1-887d-47d0-9172-3887b972a567) (Version: 2.2.0.97 - WildTangent) Hidden
Bing Desktop (HKLM-x32\...\{7D095455-D971-4D4C-9EFD-9AF6A6584F3A}) (Version: 1.3.470.0 - Microsoft Corporation)
Blackhawk Striker 2 (HKLM-x32\...\WTA-2ad2a0ec-96dc-49b4-83bc-d86f1c8438aa) (Version: 2.2.0.95 - WildTangent) Hidden
Bonjour (HKLM\...\{56DDDFB8-7F79-4480-89D5-25E1F52AB28F}) (Version: 3.1.0.1 - Apple Inc.)
Brother BRAdmin Light 1.21.0001 (HKLM-x32\...\{DB75941E-30C4-4D97-B000-D17C764B998C}) (Version: 1.21.0001 - Brother)
Brother MFL-Pro Suite MFC-J825DW (HKLM-x32\...\{A1B36B88-AF90-43A3-8906-6DBEE89B4FBD}) (Version: 1.0.8.0 - Brother Industries, Ltd.)
CCleaner (HKLM\...\CCleaner) (Version: 5.28 - Piriform)
Chuzzle Deluxe (HKLM-x32\...\WTA-5fa4205a-88c7-412a-80ab-1b458f527b15) (Version: 2.2.0.95 - WildTangent) Hidden
Cradle of Rome 2 (HKLM-x32\...\WTA-8b443321-00d8-4ba7-949c-3265d7c24915) (Version: 2.2.0.98 - WildTangent) Hidden
CyberLink YouCam (HKLM-x32\...\InstallShield_{01FB4998-33C4-4431-85ED-079E3EEFE75D}) (Version: 3.5.0.4417 - CyberLink Corp.)
D3DX10 (HKLM-x32\...\{E09C4DB7-630C-4F06-A631-8EA7239923AF}) (Version: 15.4.2368.0902 - Microsoft) Hidden
DAEMON Tools Lite (HKLM-x32\...\DAEMON Tools Lite) (Version: 4.45.3.0297 - DT Soft Ltd)
DirectX for Managed Code Update (Summer 2004) (HKLM-x32\...\{E9E34215-82EF-4909-BE2F-F581F0DC9062}) (Version: 9.02.2904 - Microsoft) Hidden
DivX Setup (HKLM-x32\...\DivX Setup) (Version: 2.6.1.8 - DivX, LLC)
Dora's World Adventure (HKLM-x32\...\WTA-7a846430-fc66-436d-8f5c-eff07297f411) (Version: 2.2.0.95 - WildTangent) Hidden
Dropbox (HKCU\...\Dropbox) (Version: 1.2.52 - Dropbox, Inc.)
Facebook (HKLM-x32\...\{8AE50893-3A87-4439-9A57-942ED43F7189}) (Version: 1.1.0004 - Hewlett-Packard)
Facebook Messenger 2.1.4814.0 (HKLM-x32\...\{7204BDEE-1A48-4D95-A964-44A9250B439E}) (Version: 2.1.4814.0 - Facebook)
Facebook Video Calling 3.1.0.521 (HKLM-x32\...\{2091F234-EB58-4B80-8C96-8EB78C808CF7}) (Version: 3.1.521 - Skype Limited)
Farm Frenzy (HKLM-x32\...\WTA-eb478049-351e-4e17-85b2-a785a9bdd1d3) (Version: 2.2.0.98 - WildTangent) Hidden
Farmscapes (HKLM-x32\...\WTA-1aaf718a-1a84-4be8-b12a-90eadb825b29) (Version: 2.2.0.98 - WildTangent) Hidden
FATE (HKLM-x32\...\WTA-e23fbb08-47ed-41b6-9e3a-d0201893c3d7) (Version: 2.2.0.97 - WildTangent) Hidden
Final Drive Fury (HKLM-x32\...\WTA-bc020aa7-eaa7-4fd1-b2ab-5554f053f3b5) (Version: 2.2.0.95 - WildTangent) Hidden
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 57.0.2987.133 - Google Inc.)
Google Photos Backup (HKCU\...\Google Photos Backup) (Version: 1.1.2.13 - Google, Inc.)
Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.28.15 - Google Inc.) Hidden
Google Update Helper (HKLM-x32\...\{A92DAB39-4E2C-4304-9AB6-BC44E68B55E2}) (Version: 1.3.25.11 - Google Inc.) Hidden
Google+ Auto Backup (HKLM-x32\...\{A50DE037-B5C0-4C8A-8049-B0C576B313D1}) (Version: 1.0.21.81 - Google)
Hewlett-Packard ACLM.NET v1.2.2.3 (HKLM-x32\...\{6F340107-F9AA-47C6-B54C-C3A19F11553F}) (Version: 1.00.0000 - Hewlett-Packard Company) Hidden
Hoyle Card Games (HKLM-x32\...\WTA-613e4b0c-1106-4f17-9555-d74f8fe0b815) (Version: 2.2.0.95 - WildTangent) Hidden
HP Application Assistant (HKLM\...\{B34A07DD-C6F7-414A-AE63-01019482EAF0}) (Version: 1.0.393.3870 - Hewlett-Packard)
HP Calendar (HKLM-x32\...\{2B38E0FA-D8A5-4EBF-A018-E3C1C8E7A2E2}) (Version: 5.1.4245.23508 - Hewlett-Packard)
HP Clock (HKLM-x32\...\{0EEC4E49-D4C2-4E23-87F2-B5641F1A09E4}) (Version: 5.1.4244.16367 - Hewlett-Packard)
HP Games (HKLM-x32\...\WildTangent hp Master Uninstall) (Version: 1.0.2.5 - WildTangent)
HP LinkUp (HKLM-x32\...\{7E750542-55BC-4300-8B7B-AC2A762FB435}) (Version: 2.01.029 - Hewlett-Packard)
HP Magic Canvas (HKLM-x32\...\{DDFDC9D6-4220-41F8-BF9A-8E7512C4EF52}) (Version: 5.1.15.0 - Hewlett-Packard)
HP MovieStore (HKLM-x32\...\{9008D736-35CA-40DB-A2BE-5F32D954E5AA}) (Version: 2.1.21091.0 - Hewlett-Packard Company)
HP My Display (HKLM-x32\...\{1F4DDC90-5923-4E49-A4C7-F3CCC954DCA0}) (Version: 1.07.003 - Portrait Displays, Inc.)
HP Notes (HKLM-x32\...\{86BAB08A-5E66-4C53-82E3-C1E91673C7CA}) (Version: 5.1.4274.30382 - Hewlett-Packard)
HP Odometer (HKLM-x32\...\{B8AC1A89-FFD1-4F97-8051-E505A160F562}) (Version: 2.10.0000 - Hewlett-Packard)
HP Product Detection (HKLM-x32\...\{A436F67F-687E-4736-BD2B-537121A804CF}) (Version: 11.14.0001 - HP)
HP RSS (HKLM-x32\...\{A35E58D6-2A0F-4051-983B-79342081338E}) (Version: 5.1.4301.21494 - Hewlett-Packard)
HP Setup (HKLM-x32\...\{F5E7D9AF-60F6-4A30-87E3-4EA94D322CE1}) (Version: 9.0.15076.3891 - Hewlett-Packard Company)
HP Setup Manager (HKLM-x32\...\{AE856388-AFAD-4753-81DF-D96B19D0A17C}) (Version: 1.2.14901.3869 - Hewlett-Packard Company)
HP Support Assistant (HKLM-x32\...\{E35A3B13-78CD-4967-8AC8-AA9FDA693EDE}) (Version: 7.4.45.4 - Hewlett-Packard Company)
HP Support Information (HKLM-x32\...\{B2B7B1C8-7C8B-476C-BE2C-049731C55992}) (Version: 11.00.0001 - Hewlett-Packard)
HP Support Solutions Framework (HKLM-x32\...\{55065080-504F-43BB-BE00-36B80D7D39A5}) (Version: 12.0.30.219 - Hewlett-Packard Company)
HP TouchSmart RecipeBox (HKLM-x32\...\{20714B53-FC73-4F9C-9687-49EB237D6FD7}) (Version: 3.0.3830.27730 - Hewlett-Packard)
HP Update (HKLM-x32\...\{2EFA4E4C-7B5F-48F7-A1C0-1AA882B7A9C3}) (Version: 5.003.001.001 - Hewlett-Packard)
HP Vision Hardware Diagnostics (HKLM\...\{D79A02E9-6713-4335-9668-AAC7474C0C0E}) (Version: 2.12.1.0 - Hewlett-Packard)
HP Weather (HKLM-x32\...\{8364E531-493B-4B05-8041-09D5CE38B975}) (Version: 5.1.4295.16450 - Hewlett-Packard)
IDT Audio (HKLM-x32\...\{E3A5A8AB-58F6-45FF-AFCB-C9AE18C05001}) (Version: 1.0.11052.0 - IDT)
Intel® Management Engine Components (HKLM-x32\...\{65153EA5-8B6E-43B6-857B-C6E4FC25798A}) (Version: 7.0.0.1144 - Intel Corporation)
Intel® Processor Graphics (HKLM-x32\...\{F0E3AD40-2BBD-4360-9C76-B9AC9A5886EA}) (Version: 8.15.10.2462 - Intel Corporation)
iTunes (HKLM\...\{6C01A0A7-7440-4D48-93C6-2927A1E93FE6}) (Version: 12.6.0.100 - Apple Inc.)
Java™ 6 Update 3 (HKLM-x32\...\{3248F0A8-6813-11D6-A77B-00B0D0160030}) (Version: 1.6.0.30 - Sun Microsystems, Inc.)
Java™ 7 Update 5 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F83217004FF}) (Version: 7.0.50 - Oracle)
JavaFX 2.1.1 (HKLM-x32\...\{1111706F-666A-4037-7777-211328764D10}) (Version: 2.1.1 - Oracle Corporation)
Jewel Match 3 (HKLM-x32\...\WTA-b102fd66-3c86-4aa0-ac85-3e89302c7365) (Version: 2.2.0.98 - WildTangent) Hidden
Jewel Quest Mysteries: The Seventh Gate Collector's Edition (HKLM-x32\...\WTA-93e02acd-d5f6-48c2-a809-41bbcd3393e8) (Version: 2.2.0.98 - WildTangent) Hidden
John Deere Drive Green (HKLM-x32\...\WTA-0b01a279-0539-417c-a124-72258343443e) (Version: 2.2.0.95 - WildTangent) Hidden
LabelPrint (HKLM-x32\...\{C59C179C-668D-49A9-B6EA-0121CCFC1243}) (Version: 2.5.4507 - CyberLink Corp.) Hidden
LabelPrint (HKLM-x32\...\InstallShield_{C59C179C-668D-49A9-B6EA-0121CCFC1243}) (Version: 2.5.4507 - CyberLink Corp.)
Letters from Nowhere 2 (HKLM-x32\...\WTA-7f96e082-5876-4e3e-922f-4a9522af4042) (Version: 2.2.0.97 - WildTangent) Hidden
Linksys EasyLink Advisor (HKLM-x32\...\{BF2A74BF-8D12-47F1-8B19-22B30AF6B0D1}) (Version: 3.11.9139.94 - Linksys By Cisco Systems) Hidden
Linksys EasyLink Advisor (HKLM-x32\...\Linksys EasyLink Advisor) (Version:  - Linksys By Cisco Systems)
Luxor HD (HKLM-x32\...\WTA-86462d7e-1867-4cdb-90fe-61e20aff6e0d) (Version: 2.2.0.98 - WildTangent) Hidden
Magic DVD Ripper V6.1.0 (HKLM-x32\...\Magic DVD Ripper_is1) (Version:  - Magic DVD Software, Inc.)
magicJack (HKCU\...\magicJack) (Version: 4.1.7574.5297 - magicJack L.P.)
Mah Jong Medley (HKLM-x32\...\WTA-dae6da34-6ff7-40d2-90fc-e06c103e0ca9) (Version: 2.2.0.95 - WildTangent) Hidden
Metric Collection SDK 35 (HKLM-x32\...\{C2B5B5B0-2545-4E94-B4BA-548D4BF0B196}) (Version: 1.2.0006.00 - Lenovo Group Limited) Hidden
Metric Converter (HKLM-x32\...\{D0661463-50F7-4A1E-83CB-37CC590589AE}_is1) (Version: 1.0.0.0 - XM Asia Pacific Pte Ltd)
Microsoft .NET Framework 4.5.2 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.5.51209 - Microsoft Corporation)
Microsoft Mathematics (HKLM-x32\...\{4D090F70-6F08-4B60-9357-A1DFD4458F09}) (Version: 4.0 - Microsoft Corporation)
Microsoft Office 2007 Service Pack 3 (SP3) (HKLM-x32\...\{90120000-0030-0000-0000-0000000FF1CE}_ENTERPRISE_{6E107EB7-8B55-48BF-ACCB-199F86A2CD93}) (Version:  - Microsoft)
Microsoft Office 2010 (HKLM-x32\...\{95140000-0070-0000-0000-0000000FF1CE}) (Version: 14.0.4763.1000 - Microsoft Corporation)
Microsoft Office Click-to-Run 2010 (HKLM-x32\...\Office14.Click2Run) (Version: 14.0.4763.1000 - Microsoft Corporation)
Microsoft Office Enterprise 2007 (HKLM-x32\...\ENTERPRISE) (Version: 12.0.6612.1000 - Microsoft Corporation)
Microsoft Office PowerPoint Viewer 2007 (English) (HKLM-x32\...\{95120000-00AF-0409-0000-0000000FF1CE}) (Version: 12.0.6612.1000 - Microsoft Corporation)
Microsoft Office Starter 2010 - English (HKLM-x32\...\{90140011-0066-0409-0000-0000000FF1CE}) (Version: 14.0.5139.5005 - Microsoft Corporation)
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.40728.0 - Microsoft Corporation)
Microsoft SQL Server 2005 Compact Edition [ENU] (HKLM-x32\...\{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}) (Version: 3.1.0000 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{7299052b-02a4-4627-81f2-1818da5d550d}) (Version: 8.0.56336 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{071c9b48-7c32-4621-a0ac-3f809523288f}) (Version: 8.0.56336 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{6ce5bae9-d3ca-4b99-891a-1dc6c118a5fc}) (Version: 8.0.59192 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{ad8a2fa1-06e7-4b0d-927d-6e54b3d31028}) (Version: 8.0.61000 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (HKLM\...\{8220EEFE-38CD-377E-8595-13398D740ACE}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (HKLM\...\{4B6C7001-C7D6-3710-913E-5BC23FCE91E6}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.30319 (HKLM\...\{DA5E371C-6333-3D8A-93A4-6FD5B20BCC6E}) (Version: 10.0.30319 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.30319 (HKLM-x32\...\{196BB40D-1578-3D01-B289-BEFC77A11A1E}) (Version: 10.0.30319 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.60610 (HKLM-x32\...\{a1909659-0a08-4554-8af1-2175904903a1}) (Version: 11.0.60610.1 - Microsoft Corporation)
Microsoft Visual C++ 2015 Redistributable (x86) - 14.0.24215 (HKLM-x32\...\{e2803110-78b3-4664-a479-3611a381656a}) (Version: 14.0.24215.1 - Microsoft Corporation)
MSXML 4.0 SP2 (KB954430) (HKLM-x32\...\{86493ADD-824D-4B8E-BD72-8C5DCDC52A71}) (Version: 4.20.9870.0 - Microsoft Corporation)
MSXML 4.0 SP2 (KB973688) (HKLM-x32\...\{F662A8E6-F4DC-41A2-901E-8C11F044BDEC}) (Version: 4.20.9876.0 - Microsoft Corporation)
MSXML 4.0 SP3 Parser (HKLM-x32\...\{196467F1-C11F-4F76-858B-5812ADC83B94}) (Version: 4.30.2100.0 - Microsoft Corporation)
MSXML 4.0 SP3 Parser (KB2721691) (HKLM-x32\...\{355B5AC0-CEEE-42C5-AD4D-7F3CFD806C36}) (Version: 4.30.2114.0 - Microsoft Corporation)
MSXML 4.0 SP3 Parser (KB2758694) (HKLM-x32\...\{1D95BA90-F4F8-47EC-A882-441C99D30C1E}) (Version: 4.30.2117.0 - Microsoft Corporation)
MSXML 4.0 SP3 Parser (KB973685) (HKLM-x32\...\{859DFA95-E4A6-48CD-B88E-A3E483E89B44}) (Version: 4.30.2107.0 - Microsoft Corporation)
Norton Online Backup (HKLM-x32\...\{40A66DF6-22D3-44B5-A7D3-83B118A2C0DC}) (Version: 2.1.17869 - Symantec Corporation)
Nuance PaperPort 12 (HKLM-x32\...\{6C0A559F-8583-4B5A-8B50-20BEE15D8E64}) (Version: 12.1.0000 - Nuance Communications, Inc.)
Nuance PDF Viewer Plus (HKLM-x32\...\{28656860-4728-433C-8AD4-D1A930437BC8}) (Version: 5.30.3290 - Nuance Communications, Inc)
ooVoo (HKLM-x32\...\{FAA7F8FF-3C05-4A61-8F14-D8A6E9ED6623}) (Version: 3.5.1072 - ooVoo LLC.)
opensource (HKLM-x32\...\{3677D4D8-E5E0-49FC-B86E-06541CF00BBE}) (Version: 1.0.14960.3876 - Your Company Name) Hidden
Paint.NET v3.5.10 (HKLM\...\{529125EF-E3AC-4B74-97E6-F688A7C0F1C0}) (Version: 3.60.0 - dotPDN LLC)
PaperPort Image Printer 64-bit (HKLM\...\{715CAACC-579B-4831-A5F4-A83A8DE3EFE2}) (Version: 1.00.0001 - Nuance Communications, Inc.)
PDF Complete Special Edition (HKLM-x32\...\PDF Complete) (Version: 4.0.65 - PDF Complete, Inc)
Penguins! (HKLM-x32\...\WTA-181203f2-a08f-444c-a4b8-7a17b1632ab0) (Version: 2.2.0.98 - WildTangent) Hidden
Picasa 3 (HKLM-x32\...\Picasa 3) (Version: 3.9 - Google, Inc.)
Plants vs. Zombies - Game of the Year (HKLM-x32\...\WTA-dbd19356-190f-48aa-afc4-9e9de19c37bd) (Version: 2.2.0.98 - WildTangent) Hidden
PlayReady PC Runtime amd64 (HKLM\...\{BCA9334F-B6C9-4F65-9A73-AC5A329A4D04}) (Version: 1.3.0 - Microsoft Corporation)
PlayReady PC Runtime x86 (HKLM-x32\...\{CCA5EAAD-92F4-4B7A-B5EE-14294C66AB61}) (Version: 1.3.0 - Microsoft Corporation)
Poker Superstars III (HKLM-x32\...\WTA-132ba225-5520-48c8-9699-070572010c41) (Version: 2.2.0.95 - WildTangent) Hidden
Polar Bowler (HKLM-x32\...\WTA-ebaaba1e-e5ec-41b9-b450-cc00df17daad) (Version: 2.2.0.97 - WildTangent) Hidden
Polar Golfer (HKLM-x32\...\WTA-74918998-2a1f-4546-b57c-2503fd0cf7ff) (Version: 2.2.0.98 - WildTangent) Hidden
Power2Go (HKLM-x32\...\{40BF1E83-20EB-11D8-97C5-0009C5020658}) (Version: 6.1.5705 - CyberLink Corp.) Hidden
Power2Go (HKLM-x32\...\InstallShield_{40BF1E83-20EB-11D8-97C5-0009C5020658}) (Version: 6.1.5705 - CyberLink Corp.)
PressReader (HKLM-x32\...\{912CED74-88D3-4C5B-ACB0-132318649765}) (Version: 5.11.0721.0 -  NewspaperDirect Inc.)
Pure Networks Platform (HKLM-x32\...\{FBDBC490-089D-4476-BF72-1F7A6368200A}) (Version: 11.1.9051.0 - Pure Networks) Hidden
Realtek PCIE Card Reader (HKLM-x32\...\{C1594429-8296-4652-BF54-9DBE4932A44C}) (Version: 6.1.7601.82 - Realtek Semiconductor Corp.)
Recovery Manager (HKLM-x32\...\{44B2A0AB-412E-4F8C-B058-D1E8AECCDFF5}) (Version: 5.5.0.4424 - CyberLink Corp.) Hidden
Recuva (HKLM\...\Recuva) (Version: 1.51 - Piriform)
Remote Graphics Receiver (HKLM-x32\...\{16FC3056-90C0-4757-8A68-64D8DA846ADA}) (Version: 5.4.5 - Hewlett-Packard)
Remote Mouse version 1.12 (HKLM-x32\...\{F34EE6D2-9356-4294-B3B3-AE04428C8C43}_is1) (Version: 1.12 - Remote Mouse)
RollerCoaster Tycoon 3: Platinum (HKLM-x32\...\WTA-19aed649-d587-487a-9d72-e4242d2aea26) (Version: 2.2.0.98 - WildTangent) Hidden
Scansoft PDF Professional (HKLM-x32\...\{068724F8-D8BE-4B43-8DDD-B9FE9E49FD76}) (Version:  - ) Hidden
SDK (HKLM-x32\...\{0DEA342C-15CB-4F52-97B6-06A9C4B9C06F}) (Version: 2.28.007 - Portrait Displays, Inc.) Hidden
SHAREit (HKLM-x32\...\SHAREit_is1) (Version: 2.1.18.0 - Lenovo Group Limited)
Skype Click to Call (HKLM-x32\...\{B6CF2967-C81E-40C0-9815-C05774FEF120}) (Version: 6.6.11664 - Skype Technologies S.A.)
Skype™ 7.33 (HKLM-x32\...\{3B7E914A-93D5-4A29-92BB-AF8C3F66C431}) (Version: 7.33.105 - Skype Technologies S.A.)
Spot (HKLM-x32\...\{3D171340-B528-42E0-92E4-BDA7AEEF6F32}_is1) (Version: 1.0.0.0 - XM Asia Pacific Pte Ltd)
Sun Broadband Wireless (HKLM-x32\...\Sun Broadband Wireless) (Version: 1.11.01.256 - Huawei Technologies Co.,Ltd)
TeamViewer 7 (HKLM-x32\...\TeamViewer 7) (Version: 7.0.12799 - TeamViewer)
The Sims™ 3 (HKLM-x32\...\{C05D8CDB-417D-4335-A38C-A0659EDFD6B8}) (Version: 1.0.632 - Electronic Arts)
The Treasures of Mystery Island: The Ghost Ship (HKLM-x32\...\WTA-ed8c80f6-00d3-480e-a75a-be39c5a76595) (Version: 2.2.0.98 - WildTangent) Hidden
Torchlight (HKLM-x32\...\WTA-4fca7edf-3e73-488f-84a4-c8dbf18e3b4e) (Version: 2.2.0.98 - WildTangent) Hidden
TSHostedAppLauncher (HKLM-x32\...\{F89BADB0-D319-470E-8024-443EE3A3402B}) (Version: 5.1.15.0 - Hewlett-Packard) Hidden
Update for 2007 Microsoft Office System (KB967642) (HKLM-x32\...\{90120000-0030-0000-0000-0000000FF1CE}_ENTERPRISE_{C444285D-5E4F-48A4-91DD-47AAAA68E92D}) (Version:  - Microsoft)
Update Installer for WildTangent Games App (HKLM-x32\...\{2FA94A64-C84E-49d1-97DD-7BF06C7BBFB2}.WildTangent Games App) (Version:  - WildTangent) Hidden
VC80CRTRedist - 8.0.50727.6195 (HKLM-x32\...\{933B4015-4618-4716-A828-5289FC03165F}) (Version: 1.2.0 - DivX, Inc) Hidden
Virtual Villagers 4 - The Tree of Life (HKLM-x32\...\WTA-7d837e87-cf1d-4bfa-9cf8-3d05f6e0c362) (Version: 2.2.0.98 - WildTangent) Hidden
VLC media player 1.1.11 (HKLM-x32\...\VLC media player) (Version: 1.1.11 - VideoLAN)
VSDC Free Video Editor version 3.0.0.345 (HKLM-x32\...\VSDC Free Video Editor_is1) (Version: 3.0.0.345 - Flash-Integro LLC)
Vuze (HKLM-x32\...\8461-7759-5462-8226) (Version: 4.8.1.2 - Azureus Software, Inc.)
WildTangent Games App (HP Games) (HKLM-x32\...\{70B446D1-E03B-4ab0-9B3C-0832142C9AA8}.WildTangent Games App-hp) (Version: 4.0.5.32 - WildTangent) Hidden
Windows Live Essentials (HKLM-x32\...\WinLiveSuite) (Version: 15.4.3538.0513 - Microsoft Corporation)
Windows Live Mesh ActiveX Control for Remote Connections (HKLM-x32\...\{2902F983-B4C1-44BA-B85D-5C6D52E2C441}) (Version: 15.4.5722.2 - Microsoft Corporation)
Windows Media Player Firefox Plugin (HKLM-x32\...\{69FDFBB6-351D-4B8C-89D8-867DC9D0A2A4}) (Version: 1.0.0.8 - Microsoft Corp)
WinRAR 4.20 (32-bit) (HKLM-x32\...\WinRAR archiver) (Version: 4.20.0 - win.rar GmbH)
WinX DVD Ripper 5.5.5 (HKLM-x32\...\WinX DVD Ripper_is1) (Version:  - Digiarty Software, Inc.)
Zinio Reader 4 (HKLM-x32\...\{7FB00B6B-6843-97EC-EED6-78BD6D35370A}) (Version: 4.2.4164 - Zinio LLC) Hidden
Zinio Reader 4 (HKLM-x32\...\ZinioReader4) (Version: 4.2.4164 - Zinio LLC)
Zotero Standalone 3.0.3 (x86 en-US) (HKLM-x32\...\Zotero Standalone 3.0.3 (x86 en-US)) (Version: 3.0.3 - Zotero)
Zuma's Revenge (HKLM-x32\...\WTA-068124b5-83b7-454f-ba8a-54017113b7c4) (Version: 2.2.0.98 - WildTangent) Hidden
 
========================= Memory info: ===================================
Percentage of memory in use: 20%
Total physical RAM: 6048.32 MB
Available physical RAM: 4835.86 MB
Total Virtual: 12094.85 MB
Available Virtual: 10798.53 MB
 
========================= Partitions: =====================================
1 Drive c: (OS) (Fixed) (Total:914.68 GB) (Free:629.67 GB) NTFS
2 Drive d: (HP_RECOVERY) (Fixed) (Total:16.74 GB) (Free:1.78 GB) NTFS
5 Drive h: (UsbStorage) (Removable) (Total:7.48 GB) (Free:4.75 GB) FAT32
 
========================= Users: ========================================
User accounts for \\MELISSA-HP
 
Administrator            Guest                    Melissa                  
 
 
**** End of log ****

Edited by hamluis, 22 April 2017 - 07:11 AM.


#4 jigsawpuzzle500

jigsawpuzzle500
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Posted 21 April 2017 - 04:06 AM

My internet connection is being spotty again and I cannot directly link you the speccy file so I will have to type it out -

 

Operating system: windows 7 home premium 64-bit SP1

CPU:   Intel pentium G630@2.70GHz

 Sandy Bridge 32nm Technology

RAM: 6.00GB Dual-Channel DDR3 @ 532MHz (7-7-7-20)

Motherboard: PEGATRON CORPORATION 2AC3 (CPU 1)

Graphics: HP TouchSmart (1920x1080@60Hz)

      Intel HD Graphics Family (HP)

Storage: 931GB Hitachi HDS721010CLA632 (SATA)

    7GB VendorCO ProductCode USBDevice (USB)

Optical Drive: DTSOFT Virtual CdRom Device

  hp DVDRAM GT30N

Audio: IDT High Definition Audio Codec



#5 hamluis

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Posted 21 April 2017 - 06:18 AM

There is no way that you can possibly reflect the data I requested...via typing.  If you follow the directions provided...you should be fine.

 

Louis



#6 jigsawpuzzle500

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Posted 21 April 2017 - 10:12 PM

Speccy has been running for over 12 hours now and the "operating system" and "network" tabs are still analyzing. The "publish snapshot" option cannot be clicked. Is there another way to go about this? I really want this issue to be resolved. Thanks for your time.






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