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Windows 10 Hangs -- Help Please and Thank You


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#1 leahintexas

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Posted 18 April 2017 - 04:38 PM

I hope I am posting in the right place.

 

Running Windows 10 -- Home

Version 1607 (OS Build 14393.1066)

64 bit OS x 64 based processor

 

Desktop, Lenovo Tower, Intel Core i3 C

 

Problem:

 

Computer hangs. We walk away for about 5 minutes and it is fine again. Cursor freezes first, then the whole page.

 

We use: CCleaner, Avast Free Antivirus, Registry Repair by Glarysoft. 

 

Discovered we did not have virus protection for a while (we don't know how this happened). Installed Avast, ran trial version of MalwareBytes, which found nothing. 

 

Thank you,

 

Leah

 

edited to add Home to Windows 10


Edited by leahintexas, 18 April 2017 - 04:43 PM.


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#2 badtoad

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Posted 18 April 2017 - 06:32 PM

Malwarebytes is really buggy and could be conflicting with Avast.If you can remember when it started happening it may be an easy fix.Reg cleaners can cause problems also,but Glary backs them up which I am sure you know.Try to create a time line to make it easier.Malwarebytes was giving me tons of grief,had to wave the white flag.These guys will help good luck.



#3 leahintexas

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Posted 19 April 2017 - 11:08 AM

Thank you. 

Malwarebytes has been removed, I think. I will check that. 

Creating a timeline is a good idea. 



#4 leahintexas

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Posted 19 April 2017 - 11:13 AM

Malwarebytes is not installed. 

 

Any other suggestions? From anyone? :)



#5 badtoad

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Posted 19 April 2017 - 03:00 PM

Did you try using Glary Utilities registry backups? It puts back what it cleaned.



#6 bwv848

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Posted 19 April 2017 - 03:05 PM

Leah,

 

Please follow these BSOD posting instructions and attach the requested files in your next reply.

 

Regards,

bwv848


If I do not reply in three days, please message me.
 
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#7 leahintexas

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Posted 20 April 2017 - 03:28 PM

edited to delete information that is repeated in next post. 


Edited by leahintexas, 20 April 2017 - 03:35 PM.


#8 leahintexas

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Posted 20 April 2017 - 03:31 PM

Attached here. I'll add message too, so the previous post can be ignored. Sorry for the inconvenience. 

 

· OS - Windows 10 -- Home

· 64 bit OS x 64 based processor

· What was original installed OS on the system? Windows 8.1 

· Is the OS an OEM version (came pre-installed on system) or full retail version (YOU purchased it from the retailer)?  Windows 8.1 was pre-installed. Windows 10 was a free download.

· Age of system (hardware): purchased early 2015

· Age of OS installation - have you re-installed the OS?  Installed free version of Windows 10. My husband says we downloaded Windows 10, had trouble with it, he uninstalled it. So he was surprised that when I checked, it said Windows 10. 

 

· CPU  Lenovo Tower, Intel Core i3 C  Intel Core i3 550 @ 3.20GHz Clarkdale 32nm Technology

· Video Card Intel HD Graphics

· MotherBoard - (if NOT a laptop)  

Manufacturer LENOVO

Model To be filled by O.E.M. (CPU 1)

Version INVALID

Chipset Vendor Intel

Chipset Model Havendale/Clarkdale Host Bridge

Chipset Revision 18

Southbridge Vendor Intel

Southbridge Model H55

Southbridge Revision 06

· Power Supply - brand & wattage (skip if laptop)

 

· System Manufacturer  Levono

· Exact model number (if laptop, check label on bottom) H320 10044

 

Attached Files



#9 bwv848

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Posted 20 April 2017 - 04:05 PM

Hi, Leah,
 
This event log entry is pretty concerning and may point to a failing hard drive:

Event[7485]:
  Log Name: System
  Source: disk
  Date: 2016-11-17T00:07:03.831
  Event ID: 154
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: Leah-PC
  Description:
The IO operation at logical block address 0x0 for Disk 2 (PDO name: \Device\0000003a) failed due to a hardware error.

Will you please run Seagate SeaTools for Windows? Be sure to test all your drives with the S.M.A.R.T. and Long Generic tests. Also, please run MemTest86 for a minimum of eight passes.Here's a good guide if you need help.

 

Regards,

bwv848


If I do not reply in three days, please message me.
 
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