In a Domain environment we created a user in Active Directory as jsmith, for example. The user has an HP computer with Win7 Pro installed. The user was then added to the User group on his PC and his user profile appears as JSMITH. Since I was not the person who actually created this particular user, I'm not sure if lower case, upper case or a combination was actually used.
For years, this user has been logging on typing his ID as Jsmith and has had no issues. Last week he noticed that upon logging in, his normal desktop did not appear and he received a message that he was logged on with a temporary profile. He was able to determine that if he logged in as Jsmith, his normal desktop loaded but if he logged in as jsmith, the temporary profile loaded.
When we check the users folder on his PC, only one instance of his user name appears and it typed as Jsmith.
Is there something that can be changed in our environment so that a user can log onto their PC and case doesn't matter..........in case there is a typo involved?