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Domain user issues


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3 replies to this topic

#1 Christechie

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Posted 18 April 2017 - 12:03 PM

In a Domain environment we created a user in Active Directory as jsmith, for example.  The user has an HP computer with Win7 Pro installed.  The user was then added to the User group on his PC and his user profile appears as JSMITH.  Since I was not the person who actually created this particular user, I'm not sure if lower case, upper case or a combination was actually used.

 

For years, this user has been logging on typing his ID as Jsmith and has had no issues.  Last week he noticed that upon logging in, his normal desktop did not appear and he received a message that he was logged on with a temporary profile.  He was able to determine that if he logged in as Jsmith, his normal desktop loaded but if he logged in as jsmith, the temporary profile loaded.

 

When we check the users folder on his PC, only one instance of his user name appears and it typed as Jsmith.

 

Is there something that can be changed in our environment so that a user can log onto their PC and case doesn't matter..........in case there is a typo involved?



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#2 Wand3r3r

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Posted 20 April 2017 - 10:33 AM

Case for name doesn't matter.  You need to figure out why the pc/user wasn't able to connect to the server during logon.  Check your server security logs



#3 toofarnorth

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Posted 20 April 2017 - 12:39 PM

Hello

 

AD is case sensitive but when it comes to usernames you can use any mix of capitol and small letters

jsmith is the same as Jsmith or JSMITH or JsMiTh or any other combination


Perhaps he logged onto the local machine with one of those logins, instead of the AD?

In case of a bad profile this has fixed most of my temp profile issues
https://support.microsoft.com/en-us/help/947215/you-receive-a-the-user-profile-service-failed-the-logon-error-message

Hth!

 

tfn



#4 Kilroy

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Posted 24 April 2017 - 03:01 PM

I'll vote with toofarnorth and would suggest recreating the user profile.  I highly doubt it is an AD issue.






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