to the Bleeping Computer Virus, Trojans, Spyware, and Malware Removal Logs
Forum. My name is Phil
. May I address you by your first name?
I will be assisting you with your computer issues. I will endeavor to respond within a reasonable time, normally 48 hours after your last post.
Please comply with the instructions, especially Step
in this pinned post
. Please ignore
PLEASE copy and paste the contents of both the "FRST.txt" log and the "Addition.txt" log into your next reply or replies. If the logs are lengthy, you may have to split them between multiple posts. Please do not "quote" or attach the logs. This makes it much easier and faster for me to analyze the logs.
Please give some time, possible a day or two, to analyze your FRST logs.
PLEASE DO NOT RUN ANY ADDITIONAL SCANS OR ANTI-MALWARE REMOVAL TOOLS UNTIL YOU HAVE RECEIVED A RESPONSE FROM ME.
Doing so would complicate the situation and it would cause further delays in resolving your issues. It could also potentially result in harm to your computer because my "fix" will be based on the FRST scan logs you have already submitted.
Thank you and have a great day.