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"Requested Resource is in use" Error for all of the rootkit removal programs


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#1 LeTimJames

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Posted 18 April 2017 - 02:31 AM

Hi There,

 

I am having the same problem that it appears several other threads on this site are dealing with.  Example: https://www.bleepingcomputer.com/forums/t/644655/computer-infected-with-virus-the-requested-resource-is-in-use/?hl=%2Brequested+%2Bresource+%2Buse#entry4222463 

 

I have followed the instructions on other threads and have attempted to run several different rootkit stopping, malware detecting programs including: HitmanPro, AdwCleaner, Rkill and Malwarebytes. All of these programs get the same "Requested Resource is in use" Error when I try to open the install file.  

 

It appears to be a pretty nasty infection.  

 

I was able to run FRST and those logs are attached.  

 

Any help would be greatly appreciated.  I would very much prefer not to reinstall my OS.  

Attached Files



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#2 LeTimJames

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Posted 18 April 2017 - 03:41 PM

Hey, here is a quick update. 
 
I was finally able to run the mbar-1.09.4.1001, which removed 17 malware.
 
Then I was able to install and run Malwarebytes 3 which removed more malware.
 
I have also ran rkill, Zemana, HitmanPro, AdwCleaner, JRT and everything else listed on these similar threads.
 
I am still having major issues.  Chrome is contantly redirecting to nova.rambler.ru (a problem I have been seeing frequently in these forums).  
 
I am getting contant pop ups and Malwarebytes is frequently blocking outbound attempts from shady looking websites.  
 
Please.  Any help in getting this resolved would be greatly appreciated.
 
Attached are the most recent logs from Farbar Recovery Tool.  
 
Regards,
Tim

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#3 Aura

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Posted 19 April 2017 - 09:25 AM

Hi LeTimJames :)

My name is Aura and I'll be assisting you with your malware issue. Since we'll be working together, you can call me Aura or Yoan, which is my real name, it's up to you! Now that we've broke the ice, I'll just ask you a few things during the time we'll be working together to clean your system and get it back to an operational state.
  • As you'll notice, the logs we are asking for here are quite lenghty, so it's normal for me to not reply exactly after you post them. This is because I need some time to analyse them and then act accordingly. However, I'll always reply within 24 hours, 48 hours at most if something unexpected happens;
  • As long as I'm assisting you on BleepingComputer, in this thread, I'll ask you to not seek assistance anywhere else for any issue related to the system we are working on. If you have an issue, question, etc. about your computer, please ask it in this thread and I'll assist you;
  • The same principle applies to any modifications you make to your system, I would like you to ask me before you do any manipulations that aren't in the instructions I posted. This is to ensure that we are operating in sync and I know exactly what's happening on your system;
  • If you aren't sure about an instruction I'm giving you, ask me about it. This is to ensure that the clean-up process goes without any issue. I'll answer you and even give you more precise instructions/explanations if you need. There's no shame in asking questions here, better be safe than sorry!;
  • If you don't reply to your thread within 3 days, I'll bump this thread to let you know that I'm waiting for you. If you don't reply after 5 days, it'll be closed. If you return after that period, you can send me a PM to get it unlocked and we'll continue where we left off;
  • Since malware can work quickly, we want to get rid of them as fast as we can, before they make unknown changes to the system. This being said, I would appreciate if you could reply to this thread within 24 hours of me posting. This way, we'll have a good clean-up rhythm and the chances of complications will be reduced;
  • I'm against any form of pirated, illegal and counterfeit software and material. So if you have any installed on your system, I'll ask you to uninstall them right now. You don't have to tell me if you indeed had some or not, I'll give you the benefit of the doubt. Plus, this would be against BleepingComputer's rules;
  • In the end, you are the one asking for assistance here. So if you wish to go a different way during the clean-up, like format and reinstall Windows, you are free to do so. I would appreciate you to let me know about it first, and if you need, I can also assist you in the process;
  • I would appreciate if you were to stay with me until the end, which means, until I declare your system clean. Just because your system isn't behaving weirdly anymore, or is running better than before, it doesn't mean that the infection is completely gone;
    This being said, I have a full time job so sometimes it'll take longer for me to reply to you. Don't worry, you'll be my first priority as soon as I get home and have time to look at your thread;
This being said, it's time to clean-up some malware, so let's get started, shall we? :)

Can you provide me the MBAR log? It should be located in the MBAR folder. It's called "mbar-log-TODAY'S-DATE.txt" (TODAY'S-DATE will be the date on which you ran MBAR).

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#4 Aura

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Posted 23 April 2017 - 09:10 PM

Hi LeTimJames,

Are you still with me?

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#5 Aura

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Posted 28 April 2017 - 05:43 AM

Due to the lack of feedback, this topic is now closed.

In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days.

Please include a link to your topic in the Private Message. Thank you.

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My timezone UTC-05:00 (East. Coast). If I didn't reply to you within 48 hours, please send me a PM.





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