Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

GTX 1080 freezing, new build


  • Please log in to reply
6 replies to this topic

#1 crackcoconaine

crackcoconaine

  • Members
  • 3 posts
  • OFFLINE
  •  
  • Local time:06:38 PM

Posted 17 April 2017 - 03:37 PM

Hello, coming from another forum that I had a poor experience with. I didn't feel like my problem was at all addressed and I'm becoming rather frustrated with this build. Keep in mind these parts were selected and put together for me, and I'm quite new to the PC world.

 

Specifications:

CPU: AMD FX-9590
CPU Cooling: Dark Rock Advanced C1 Soon to be upgraded to Corsair Hydro Series h100i v2 
Motherboard: Asus Crosshair V Formula-Z
Memory: Corsair Vengeance Pro 16GB DDR3 2133
Hard Drive: Toshiba 4TB 3.5" 7200RPM
GPU: MSI GeForce GTX 1080 Aero
PSU: EVGA SuperNOVA NEX 650W 80+
OS: Windows 10

 

The purpose of the build is for gaming and light streaming.

 

The build itself is less than a month old. Part selection and assembly not done by myself, but I've been in and out of the machine to fix some issues. When I took the thing home, I ran into a problem of the entire machine shutting off during gameplay a few times, which I think was due to it being plugged into a very full power extension strip. Eventually, it wouldn't post under Q-code 50. I corrected this by reseating the CPU and removing the battery for a while. The crashes no longer cause a complete shut down.

 

What I am experiencing now is a complete display freeze with no response from mouse/keyboard. I have to reset the computer to be able to resume use. I've downloaded a few monitoring tools to see if it has anything to do with heat, and mind you while I'm aware I have a very low-grade cooler for my CPU the temps aren't all that terrible from comparisons I've read. The freezes seem to happen sooner during gameplay than while idle. 

 

What I've tried:

-Adjusting memory parameters in BIOS to match my ram, including voltage and DRAM timing

-Installing most recent drivers for my GPU

-Ensuring Windows is up to date

-Running single sticks of RAM

-Stress-testing the GPU with the bizarre furry fruitloop application on MSI afterburner

 

I've had no luck with much of anything, and feel kind of lost without guidance. What next steps can I take to try and solve the issue?



BC AdBot (Login to Remove)

 


#2 hamluis

hamluis

    Moderator


  • Moderator
  • 55,568 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Killeen, TX
  • Local time:05:38 PM

Posted 17 April 2017 - 05:02 PM

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy taking care to post the link of the snapshot in your next post.

   Go to Piriform's website, and download the free version on the left.  Click Download from Piriform.com (the FileHippo link requires an extra click). Or if you want to use a portable version of Speccy (which doesn't require installation), click the builds page link and download the portable version. You will now be asked where you want to save the file. The best place to put it is the Desktop, as it will be easy to find later.

    After the file finishes downloading, you are ready to run Speccy. If you downloaded the installer, simply double-click on it and follow the prompts until installation is complete. If you downloaded the portable version, you will need to unzip it before use. Right-click the ZIP file and click Extract all. Click Next. Open up the extracted folder and double-click on Speccy.
 
     Once inside Speccy, it will look similar to this (with your computer's specifications, of course):
 
post-33068-0-86653600-1480692866_thumb.j

     Now, at the top, click File > Publish Snapshot.

     Click Yes > then Copy to Clipboard

Now, once you are back in the forum topic you are posting in, click the ADD REPLY or REPLY TO THIS TOPIC button. Right-click in the empty space of the Reply box and click Paste. Then, click Add Reply below the Reply box.

Louis



#3 crackcoconaine

crackcoconaine
  • Topic Starter

  • Members
  • 3 posts
  • OFFLINE
  •  
  • Local time:06:38 PM

Posted 17 April 2017 - 05:46 PM

Okay, here is the first requested post with the information from MTB.

 

MiniToolBox by Farbar  Version: 17-06-2016
Ran by Admin (administrator) on 17-04-2017 at 18:37:46
Running from "C:\Users\Admin\Downloads"
Microsoft Windows 10 Home  (X64)
Model: To be filled by O.E.M. Manufacturer: To be filled by O.E.M.
Boot Mode: Normal
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (04/16/2017 08:00:24 PM) (Source: Application Error) (User: )
Description: Faulting application name: Live Update.exe, version: 6.1.21.0, time stamp: 0x57b404e4
Faulting module name: Live Update.exe, version: 6.1.21.0, time stamp: 0x57b404e4
Exception code: 0xc0000005
Fault offset: 0x00028cbe
Faulting process id: 0xcb4
Faulting application start time: 0xLive Update.exe0
Faulting application path: Live Update.exe1
Faulting module path: Live Update.exe2
Report Id: Live Update.exe3
Faulting package full name: Live Update.exe4
Faulting package-relative application ID: Live Update.exe5
 
Error: (04/16/2017 06:29:02 PM) (Source: Application Error) (User: )
Description: Faulting application name: Live Update.exe, version: 6.1.21.0, time stamp: 0x57b404e4
Faulting module name: Live Update.exe, version: 6.1.21.0, time stamp: 0x57b404e4
Exception code: 0xc0000005
Fault offset: 0x00028cbe
Faulting process id: 0x1ab0
Faulting application start time: 0xLive Update.exe0
Faulting application path: Live Update.exe1
Faulting module path: Live Update.exe2
Report Id: Live Update.exe3
Faulting package full name: Live Update.exe4
Faulting package-relative application ID: Live Update.exe5
 
Error: (04/16/2017 06:21:31 PM) (Source: Microsoft-Windows-Immersive-Shell) (User: DESKTOP-36EBDES)
Description: Activation of app Microsoft.Windows.ContentDeliveryManager_cw5n1h2txyewy!App failed with error: -2144927141 See the Microsoft-Windows-TWinUI/Operational log for additional information.
 
Error: (04/16/2017 06:12:10 PM) (Source: Application Error) (User: )
Description: Faulting application name: Live Update.exe, version: 6.1.21.0, time stamp: 0x57b404e4
Faulting module name: Live Update.exe, version: 6.1.21.0, time stamp: 0x57b404e4
Exception code: 0xc0000005
Fault offset: 0x00028cbe
Faulting process id: 0x1734
Faulting application start time: 0xLive Update.exe0
Faulting application path: Live Update.exe1
Faulting module path: Live Update.exe2
Report Id: Live Update.exe3
Faulting package full name: Live Update.exe4
Faulting package-relative application ID: Live Update.exe5
 
Error: (04/16/2017 04:33:08 PM) (Source: Application Error) (User: )
Description: Faulting application name: Live Update.exe, version: 6.1.21.0, time stamp: 0x57b404e4
Faulting module name: Live Update.exe, version: 6.1.21.0, time stamp: 0x57b404e4
Exception code: 0xc0000005
Fault offset: 0x00028cbe
Faulting process id: 0x1710
Faulting application start time: 0xLive Update.exe0
Faulting application path: Live Update.exe1
Faulting module path: Live Update.exe2
Report Id: Live Update.exe3
Faulting package full name: Live Update.exe4
Faulting package-relative application ID: Live Update.exe5
 
Error: (04/16/2017 04:16:19 PM) (Source: Application Error) (User: )
Description: Faulting application name: Live Update.exe, version: 6.1.21.0, time stamp: 0x57b404e4
Faulting module name: Live Update.exe, version: 6.1.21.0, time stamp: 0x57b404e4
Exception code: 0xc0000005
Fault offset: 0x00028cbe
Faulting process id: 0x1498
Faulting application start time: 0xLive Update.exe0
Faulting application path: Live Update.exe1
Faulting module path: Live Update.exe2
Report Id: Live Update.exe3
Faulting package full name: Live Update.exe4
Faulting package-relative application ID: Live Update.exe5
 
Error: (04/16/2017 03:46:02 PM) (Source: Application Error) (User: )
Description: Faulting application name: Live Update.exe, version: 6.1.21.0, time stamp: 0x57b404e4
Faulting module name: Live Update.exe, version: 6.1.21.0, time stamp: 0x57b404e4
Exception code: 0xc0000005
Fault offset: 0x00028cbe
Faulting process id: 0x1884
Faulting application start time: 0xLive Update.exe0
Faulting application path: Live Update.exe1
Faulting module path: Live Update.exe2
Report Id: Live Update.exe3
Faulting package full name: Live Update.exe4
Faulting package-relative application ID: Live Update.exe5
 
Error: (04/16/2017 03:42:08 PM) (Source: Application Error) (User: )
Description: Faulting application name: Live Update.exe, version: 6.1.21.0, time stamp: 0x57b404e4
Faulting module name: Live Update.exe, version: 6.1.21.0, time stamp: 0x57b404e4
Exception code: 0xc0000005
Fault offset: 0x00028cbe
Faulting process id: 0x15dc
Faulting application start time: 0xLive Update.exe0
Faulting application path: Live Update.exe1
Faulting module path: Live Update.exe2
Report Id: Live Update.exe3
Faulting package full name: Live Update.exe4
Faulting package-relative application ID: Live Update.exe5
 
Error: (04/16/2017 03:27:26 PM) (Source: Application Error) (User: )
Description: Faulting application name: DarkSoulsIII.exe, version: 1.13.0.0, time stamp: 0x58e4fee2
Faulting module name: d3d11.dll, version: 10.0.14393.953, time stamp: 0x58ba5963
Exception code: 0xc0000005
Fault offset: 0x0000000000151e89
Faulting process id: 0x19c4
Faulting application start time: 0xDarkSoulsIII.exe0
Faulting application path: DarkSoulsIII.exe1
Faulting module path: DarkSoulsIII.exe2
Report Id: DarkSoulsIII.exe3
Faulting package full name: DarkSoulsIII.exe4
Faulting package-relative application ID: DarkSoulsIII.exe5
 
Error: (04/16/2017 03:24:56 PM) (Source: Application Error) (User: )
Description: Faulting application name: Live Update.exe, version: 6.1.21.0, time stamp: 0x57b404e4
Faulting module name: Live Update.exe, version: 6.1.21.0, time stamp: 0x57b404e4
Exception code: 0xc0000005
Fault offset: 0x00028cbe
Faulting process id: 0x1830
Faulting application start time: 0xLive Update.exe0
Faulting application path: Live Update.exe1
Faulting module path: Live Update.exe2
Report Id: Live Update.exe3
Faulting package full name: Live Update.exe4
Faulting package-relative application ID: Live Update.exe5
 
System errors:
=============
Error: (04/16/2017 08:01:43 PM) (Source: DCOM) (User: DESKTOP-36EBDES)
Description: machine-defaultLocalActivation{C2F03A33-21F5-47FA-B4BB-156362A2F239}{316CDED5-E4AE-4B15-9113-7055D84DCC97}DESKTOP-36EBDESAdminS-1-5-21-2957481594-1427613174-695583 728-1001LocalHost (Using LRPC)Microsoft.Windows.Cortana_1.7.0.14393_neutral_neutral_cw5n1h2txyewyS-1-15-2-1861897761-1695161497-2927542615-642690995-327840285-2659745135-2630312742
 
Error: (04/16/2017 07:59:51 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalActivation{8D8F4F83-3594-4F07-8369-FC3C3CAE4919}{F72671 A9-012C- 4725 -9D2F-2A4D32D65169}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)Unava ilableUnavailable
 
Error: (04/16/2017 07:59:35 PM) (Source: Microsoft-Windows-WLAN-AutoConfig) (User: NT AUTHORITY)
Description: WLAN Extensibility Module has failed to start.
Module Path: C:\Windows\system32\Rtlihvs.dll
Error Code: 126
 
Error: (04/16/2017 07:59:35 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 7:48:18 PM on ‎4/‎16/‎2017 was unexpected.
 
Error: (04/16/2017 06:28:33 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalActivation{8D8F4F83-3594-4F07-8369-FC3C3CAE4919}{F72671A 9-012C-4725-9D2F-2A4D32D65169}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)Unavailable Unavailable
 
Error: (04/16/2017 06:28:19 PM) (Source: Microsoft-Windows-WLAN-AutoConfig) (User: NT AUTHORITY)
Description: WLAN Extensibility Module has failed to start.
Module Path: C:\Windows\system32\Rtlihvs.dll
Error Code: 126
 
Error: (04/16/2017 06:28:18 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 6:26:21 PM on ‎4/‎16/‎2017 was unexpected.
 
Error: (04/16/2017 06:27:56 PM) (Source: Microsoft-Windows-Kernel-Boot) (User: NT AUTHORITY)
Description: 32212256844568127217089080
 
Error: (04/16/2017 06:21:31 PM) (Source: DCOM) (User: DESKTOP-36EBDES)
Description: App.AppXw3qcpc7p849541dp39vvqd01bn7z9ybh.mca
 
Error: (04/16/2017 06:21:29 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalActivation{D63B10C5-BB46-4990-A94F-E40B9D520160}{9CA88EE3-ACB7-47C8-AFC4-AB702511C276}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)Unavailable Unavailable
 
Microsoft Office Sessions:
=========================
Error: (04/16/2017 08:00:24 PM) (Source: Application Error)(User: )
Description: Live Update.exe6.1.21.057b404e4Live Update.exe6.1.21.057b404e4c000000500028c becb401d2b70d9 58eea6dC:\Program Files (x86)\MSI\Live Update\Live Update.exeC:\Program Files (x86)\MSI\Live Update\Live Update.exebcc51a21-79bf-4547-8731-992aa5b7d4a9
 
Error: (04/16/2017 06:29:02 PM) (Source: Application Error)(User: )
Description: Live Update.exe6.1.21.057b404e4Live Update.exe6.1.21.057b404e4c000000500028c be1ab001d2b700d 566cb18C:\Program Files (x86)\MSI\Live Update\Live Update.exeC:\Program Files (x86)\MSI\Live Update\Live Update.exe0ce7de4e-a24b-4129-a815-2e7db795b7be
 
Error: (04/16/2017 06:21:31 PM) (Source: Microsoft-Windows-Immersive-Shell)(User: DESKTOP-36EBDES)
Description: Microsoft.Windows.ContentDeliveryManager_cw5n1h2txyewy!App-2144927141
 
Error: (04/16/2017 06:12:10 PM) (Source: Application Error)(User: )
Description: Live Update.exe6.1.21.057b404e4Live Update.exe6.1.21.057b404e4c000000500028 cbe173401d2b6fe56a9e418C:\Program Files (x86)\MSI\Live Update\Live Update.exeC:\Program Files (x86)\MSI\Live Update\Live Update.exeb147ae03-d796-4376-8fbc-f6bacd395220
 
Error: (04/16/2017 04:33:08 PM) (Source: Application Error)(User: )
Description: Live Update.exe6.1.21.057b404e4Live Update.exe6.1.21.057b404e4c000000500028cb e171001d2b6f08f4fc49bC:\Program Files (x86)\MSI\Live Update\Live Update.exeC:\Program Files (x86)\MSI\Live Update\Live Update.exe7cf2d168-5828-48f1-b1f8-674d67000c36
 
Error: (04/16/2017 04:16:19 PM) (Source: Application Error)(User: )
Description: Live Update.exe6.1.21.057b404e4Live Update.exe6.1.21.057b404e4c000000500028cbe14 9801d2b6ee4b1e9816C:\Program Files (x86)\MSI\Live Update\Live Update.exeC:\Program Files (x86)\MSI\Live Update\Live Update.exe579eeba1-d9f6-4bcd-acc3-8312b3888f33
 
Error: (04/16/2017 03:46:02 PM) (Source: Application Error)(User: )
Description: Live Update.exe6.1.21.057b404e4Live Update.exe6.1.21.057b404e4c000000500028cbe18840 1d2b6ea11720da6C:\Program Files (x86)\MSI\Live Update\Live Update.exeC:\Program Files (x86)\MSI\Live Update\Live Update.exeaf1a712e-940f-453f-89d8-8136ff80895e
 
Error: (04/16/2017 03:42:08 PM) (Source: Application Error)(User: )
Description: Live Update.exe6.1.21.057b404e4Live Update.exe6.1.21.057b404e4c000000500028c be15dc01d2b6e8b3651eadC:\Program Files (x86)\MSI\Live Update\Live Update.exeC:\Program Files (x86)\MSI\Live Update\Live Update.exe2a84c5cd-4b29-4e9f-842c-2cabc0964ec8
 
Error: (04/16/2017 03:27:26 PM) (Source: Application Error)(User: )
Description: DarkSoulsIII.exe1.13.0.058e4fee2d3d11.dll10.0.14393.95358ba5963c0000005000000000 0151e8919c401d2b6e7707e1dbcC:\Program Files (x86)\Steam\steamapps\common\DARK SOULS III\Game\DarkSoulsIII.exeC:\Windows\SYSTEM32\d3d11.dlle77f3167-4efd-491d-b8ad-e60f83c24279
 
Error: (04/16/2017 03:24:56 PM) (Source: Application Error)(User: )
Description: Live Update.exe6.1.21.057b404e4Live Update.exe6.1.21.057b404e4c000000500028cbe18300 1d2b6e71e4ff0f2C:\Program Files (x86)\MSI\Live Update\Live Update.exeC:\Program Files (x86)\MSI\Live Update\Live Update.exe53bc2eef-d213-488c-ad66-788dddaaa879
 
CodeIntegrity Errors:
===================================
  Date: 2017-03-30 19:38:18.945
  Description: Code Integrity determined that a process (\Device\HarddiskVolume2\Windows\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftEdgeCP.exe) attempted to load \Device\HarddiskVolume2\Windows\System32\nvspcap64.dll that did not meet the Store signing level requirements.
 
  Date: 2017-03-26 10:54:23.343
  Description: Code Integrity determined that a process (\Device\HarddiskVolume2\Windows\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftEdgeCP.exe) attempted to load \Device\HarddiskVolume2\Windows\System32\nvspcap64.dll that did not meet the Store signing level requirements.
 
  Date: 2017-03-25 21:18:38.407
  Description: Code Integrity determined that a process (\Device\HarddiskVolume2\Windows\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftEdgeCP.exe) attempted to load \Device\HarddiskVolume2\Windows\System32\nvspcap64.dll that did not meet the Store signing level requirements.
 
  Date: 2017-03-25 15:14:34.550
  Description: Code Integrity determined that a process (\Device\HarddiskVolume2\Windows\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftEdgeCP.exe) attempted to load \Device\HarddiskVolume2\Windows\System32\nvspcap64.dll that did not meet the Store signing level requirements.
 
=========================== Installed Programs ============================
AMD OverDrive (HKLM-x32\...\{EEB605FD-C5F5-4946-90F3-D65C604A9187}) (Version: 4.3.1.0698 - Advanced Micro Devices, Inc.)
Ansel (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Ansel) (Version: 381.65 - NVIDIA Corporation) Hidden
Asmedia ASM106x SATA Host Controller Driver (HKLM-x32\...\{DF6C3726-7E53-4772-9763-E9F147769F51}) (Version: 3.1.6.0000 - Asmedia Technology)
Avast Free Antivirus (HKLM-x32\...\Avast Antivirus) (Version: 17.3.2291 - AVAST Software)
Banished (HKLM\...\Steam App 242920) (Version:  - Shining Rock Software LLC)
CPUID CPU-Z 1.78 (HKLM\...\CPUID CPU-Z_is1) (Version:  - )
CPUID HWMonitor 1.31 (HKLM\...\CPUID HWMonitor_is1) (Version:  - )
DARK SOULS III (HKLM\...\Steam App 374320) (Version:  - FromSoftware, Inc.)
Don't Starve Together (HKLM\...\Steam App 322330) (Version:  - Klei Entertainment)
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 57.0.2987.133 - Google Inc.)
Google Drive (HKLM-x32\...\{A1238426-ECDF-4639-BE2F-8D12A97AE23C}) (Version: 2.34.5075.1619 - Google, Inc.)
Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.33.3 - Google Inc.) Hidden
Java 8 Update 121 (64-bit) (HKLM\...\{26A24AE4-039D-4CA4-87B4-2F64180121F0}) (Version: 8.0.1210.13 - Oracle Corporation)
Microsoft OneDrive (HKCU\...\OneDriveSetup.exe) (Version: 17.3.6799.0327 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030 (HKLM-x32\...\{ca67548a-5ebe-413a-b50c-4b9ceb6d66c6}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030 (HKLM-x32\...\{33d1fd90-4274-48a1-9bc1-97e33d9c2d6f}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501 (HKLM-x32\...\{050d4fc8-5d48-4b8f-8972-47c82c46020f}) (Version: 12.0.30501.0 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501 (HKLM-x32\...\{f65db027-aff3-4070-886a-0d87064aabb1}) (Version: 12.0.30501.0 - Microsoft Corporation)
Microsoft Visual C++ 2015 Redistributable (x64) - 14.0.24215 (HKLM-x32\...\{d992c12e-cab2-426f-bde3-fb8c53950b0d}) (Version: 14.0.24215.1 - Microsoft Corporation)
Microsoft Visual C++ 2015 Redistributable (x86) - 14.0.24215 (HKLM-x32\...\{e2803110-78b3-4664-a479-3611a381656a}) (Version: 14.0.24215.1 - Microsoft Corporation)
MSI Afterburner 4.3.0 (HKLM-x32\...\Afterburner) (Version: 4.3.0 - MSI Co., LTD)
MSI Kombustor 3.5.0 (HKLM\...\{9598DA62-2AE8-426D-9C86-BEA96AC6721E}_is1) (Version:  - MSI Co., LTD)
MSI Live Update 6 (HKLM-x32\...\{4F46CF54-47D2-41F4-B230-B0954C544420}}_is1) (Version: 6.1.022 - MSI)
NVIDIA 3D Vision Controller Driver 369.04 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.NVIRUSB) (Version: 369.04 - NVIDIA Corporation)
NVIDIA GeForce Experience 3.5.0.70 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.GFExperience) (Version: 3.5.0.70 - NVIDIA Corporation)
NVIDIA Graphics Driver 381.65 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.Driver) (Version: 381.65 - NVIDIA Corporation)
NVIDIA HD Audio Driver 1.3.34.26 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_HDAudio.Driver) (Version: 1.3.34.26 - NVIDIA Corporation)
NVIDIA PhysX System Software 9.17.0329 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.PhysX) (Version: 9.17.0329 - NVIDIA Corporation)
NvNodejs (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_NvNodejs) (Version: 3.5.0.70 - NVIDIA Corporation) Hidden
NvTelemetry (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_NvTelemetry) (Version: 2.4.5.0 - NVIDIA Corporation) Hidden
NvvHci (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_NvvHci) (Version: 2.02.0.5 - NVIDIA Corporation) Hidden
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.7525 - Realtek Semiconductor Corp.)
RivaTuner Statistics Server 6.5.0 (HKLM-x32\...\RTSS) (Version: 6.5.0 - Unwinder)
RollerCoaster Tycoon 2: Triple Thrill Pack (HKLM\...\Steam App 285330) (Version:  - Chris Sawyer Productions)
SafeZone Stable 3.55.2393.596 (HKLM-x32\...\SafeZone 3.55.2393.596) (Version: 3.55.2393.596 - Avast Software) Hidden
SHIELD Streaming (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_GFExperience.NvStreamSrv) (Version: 7.1.0360 - NVIDIA Corporation) Hidden
SHIELD Wireless Controller Driver (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_ShieldWirelessController) (Version: 3.5.0.70 - NVIDIA Corporation) Hidden
Steam (HKLM-x32\...\Steam) (Version: 2.10.91.91 - Valve Corporation)
The Elder Scrolls V: Skyrim Special Edition (HKLM\...\Steam App 489830) (Version:  - Bethesda Game Studios)
Vulkan Run Time Libraries 1.0.42.1 (HKLM\...\VulkanRT1.0.42.1) (Version: 1.0.42.1 - LunarG, Inc.)
WinRAR 5.40 (64-bit) (HKLM\...\WinRAR archiver) (Version: 5.40.0 - win.rar GmbH)
 
========================= Memory info: ===================================
Percentage of memory in use: 14%
Total physical RAM: 16281.74 MB
Available physical RAM: 13880.83 MB
Total Virtual: 18713.74 MB
Available Virtual: 16186.98 MB
 
========================= Partitions: =====================================
1 Drive c: () (Fixed) (Total:2047.51 GB) (Free:1947.38 GB) NTFS
2 Drive d: (MB Support CD) (CDROM) (Total:4.76 GB) (Free:0 GB) CDFS
 
========================= Users: ========================================
User accounts for \\DESKTOP-36EBDES
 
Admin                    Administrator            DefaultAccount           
defaultuser0             Guest                    
 
 
**** End of log ****
 

Edited by hamluis, 18 April 2017 - 06:21 AM.


#4 hamluis

hamluis

    Moderator


  • Moderator
  • 55,568 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Killeen, TX
  • Local time:05:38 PM

Posted 18 April 2017 - 06:39 AM

I woud uninstall MSI Live Update...and Avast...run chkdsk /r and the sfc /scannow command...and see if the problems persist.  You have Win Defender installed and active as your AV program...and having 2 installed AVs is historically known to present problems in any system.

 

I see no indication of a hardware problem of any type.

 

Louis



#5 crackcoconaine

crackcoconaine
  • Topic Starter

  • Members
  • 3 posts
  • OFFLINE
  •  
  • Local time:06:38 PM

Posted 18 April 2017 - 03:16 PM

I uninstalled both Avast and the Live Updater as requested. Both scans came back without any issue. When I booted up a game to check if this had solved the issue, I still got a freeze. If this is not a hardware issue, what should I start looking into now?



#6 hamluis

hamluis

    Moderator


  • Moderator
  • 55,568 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Killeen, TX
  • Local time:05:38 PM

Posted 18 April 2017 - 04:49 PM

I did not say it is not a hardware issue...I said that I don't see any evidence of a hardware issue.  That means the temps are fine, the SMART data for the hard drive appears to be "normal", and there are no error messages in Windows...which point to a possible hardware problem.

 

I find it interesting/confusing that you fingered your GPU as responsible...but there is not a single error reflected in your submittal that indicates that you are correct.

 

Let's see what others here think.

 

Louis


Edited by hamluis, 18 April 2017 - 04:50 PM.


#7 bwv848

bwv848

    Bleepin' Owl


  • BSOD Kernel Dump Expert
  • 2,990 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:92.96 million miles away from the sun
  • Local time:06:38 PM

Posted 18 April 2017 - 04:57 PM

Let's try the following... we deal with these types of situations all the time in the BSOD forum. :)

Wipe your graphics driver with DDU, then reinstall your graphics driver using version 368.69 (my favorite version). When reinstalling, please perform a Custom Installation, as shown below:

3SKjXsp.jpg

Also, when you click Next, make sure you only install the Graphics Driver (and the PhysX System Software if you're a gamer).

Warning! Please read this first.
PLEASE DO NOT INSTALL ANY 3D DRIVERS!!! I've seen them cause odd issues before.


1bTMUDx.jpg


Edited by bwv848, 18 April 2017 - 04:58 PM.

If I do not reply in three days, please message me.
 
BC BSOD Posting Instructions | Carrona BSOD Index | Driver Reference Table (DRT)





0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users