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HP Pavilion dv7, Windows 7 running very slowly for about a week


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#1 Han2013

Han2013

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Posted 17 April 2017 - 03:21 PM

Hi there,

 

I'm not sure what's happening but everything is running painfully slow. I've check with my ISP this morning and all is good on their end. I've run MiniToolBox pasted below as well as Speccy. Please take a look and let me know your thoughts.

 

Thanks!

L

 

http://speccy.piriform.com/results/XagkIlgt0IjVSHS5hfnAyVR

 

MiniToolBox by Farbar  Version: 17-06-2016
Ran by Lysa (administrator) on 17-04-2017 at 16:01:41
Running from "C:\Users\Lysa\Downloads"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Model: HP Pavilion dv7 Notebook PC Manufacturer: Hewlett-Packard
Boot Mode: Normal
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (04/17/2017 03:43:21 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "1".Error in manifest or policy file "2" on line 3.
The manifest file root element must be assembly.
 
Error: (04/17/2017 03:43:20 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "1".Error in manifest or policy file "2" on line 3.
The manifest file root element must be assembly.
 
Error: (04/17/2017 03:43:20 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "1".Error in manifest or policy file "2" on line 3.
The manifest file root element must be assembly.
 
Error: (04/17/2017 03:43:20 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "1".Error in manifest or policy file "2" on line 3.
The manifest file root element must be assembly.
 
Error: (04/17/2017 03:43:19 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "1".Error in manifest or policy file "2" on line 3.
The manifest file root element must be assembly.
 
Error: (04/17/2017 03:43:19 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "1".Error in manifest or policy file "2" on line 3.
The manifest file root element must be assembly.
 
Error: (04/17/2017 03:43:19 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "1".Error in manifest or policy file "2" on line 3.
The manifest file root element must be assembly.
 
Error: (04/17/2017 03:43:19 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "1".Error in manifest or policy file "2" on line 3.
The manifest file root element must be assembly.
 
Error: (04/17/2017 03:43:19 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "1".Error in manifest or policy file "2" on line 3.
The manifest file root element must be assembly.
 
Error: (04/17/2017 03:43:19 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "1".Error in manifest or policy file "2" on line 3.
The manifest file root element must be assembly.
 
System errors:
=============
Error: (04/17/2017 01:25:23 PM) (Source: Service Control Manager) (User: )
Description: The Spybot-S&D 2 Scanner Service service failed to start due to the following error: %%1053 = The service did not respond to the start or control request in a timely fashion.
 
Error: (04/17/2017 01:25:23 PM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the Spybot-S&D 2 Scanner Service service to connect.
 
Error: (04/17/2017 01:24:35 PM) (Source: Service Control Manager) (User: )
Description: The Spybot-S&D 2 Scanner Service service failed to start due to the following error: %%1053 = The service did not respond to the start or control request in a timely fashion.
 
Error: (04/17/2017 01:24:35 PM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the Spybot-S&D 2 Scanner Service service to connect.
 
Error: (04/12/2017 02:39:14 PM) (Source: Service Control Manager) (User: )
Description: The Spybot-S&D 2 Scanner Service service failed to start due to the following error: %%1053 = The service did not respond to the start or control request in a timely fashion.
 
Error: (04/12/2017 02:39:14 PM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the Spybot-S&D 2 Scanner Service service to connect.
 
Error: (04/12/2017 08:05:02 AM) (Source: Service Control Manager) (User: )
Description: The Malwarebytes Service service terminated unexpectedly.  It has done this 1 time(s).
 
Error: (04/12/2017 07:43:08 AM) (Source: DCOM) (User: )
Description: {548E275F-0290-40E7-B454-738B0C61DE60}
 
Error: (04/12/2017 07:42:47 AM) (Source: Service Control Manager) (User: )
Description: The Google Update Service (gupdate) service failed to start due to the following error: %%1053 = The service did not respond to the start or control request in a timely fashion.
 
Error: (04/12/2017 07:42:47 AM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the Google Update Service (gupdate) service to connect.
 
Microsoft Office Sessions:
=========================
Error: (04/17/2017 03:43:21 AM) (Source: SideBySide)(User: )
Description: c:\program files (x86)\spybot - search & destroy 2\Tools.dllc:\program files (x86)\spybot - search & destroy 2\Tools.dll2
 
Error: (04/17/2017 03:43:20 AM) (Source: SideBySide)(User: )
Description: c:\program files (x86)\spybot - search & destroy 2\SDWinLogon.dllc:\program files (x86)\spybot - search & destroy 2\SDWinLogon.dll2
 
Error: (04/17/2017 03:43:20 AM) (Source: SideBySide)(User: )
Description: c:\program files (x86)\spybot - search & destroy 2\SDTasks.dllc:\program files (x86)\spybot - search & destroy 2\SDTasks.dll2
 
Error: (04/17/2017 03:43:20 AM) (Source: SideBySide)(User: )
Description: c:\program files (x86)\spybot - search & destroy 2\SDResources.dllc:\program files (x86)\spybot - search & destroy 2\SDResources.dll2
 
Error: (04/17/2017 03:43:19 AM) (Source: SideBySide)(User: )
Description: c:\program files (x86)\spybot - search & destroy 2\SDLists.dllc:\program files (x86)\spybot - search & destroy 2\SDLists.dll2
 
Error: (04/17/2017 03:43:19 AM) (Source: SideBySide)(User: )
Description: c:\program files (x86)\spybot - search & destroy 2\SDLicense.dllc:\program files (x86)\spybot - search & destroy 2\SDLicense.dll2
 
Error: (04/17/2017 03:43:19 AM) (Source: SideBySide)(User: )
Description: c:\program files (x86)\spybot - search & destroy 2\SDImmunizeLibrary.dllc:\program files (x86)\spybot - search & destroy 2\SDImmunizeLibrary.dll2
 
Error: (04/17/2017 03:43:19 AM) (Source: SideBySide)(User: )
Description: c:\program files (x86)\spybot - search & destroy 2\SDHookDrv64.sysc:\program files (x86)\spybot - search & destroy 2\SDHookDrv64.sys2
 
Error: (04/17/2017 03:43:19 AM) (Source: SideBySide)(User: )
Description: c:\program files (x86)\spybot - search & destroy 2\SDHookDrv32.sysc:\program files (x86)\spybot - search & destroy 2\SDHookDrv32.sys2
 
Error: (04/17/2017 03:43:19 AM) (Source: SideBySide)(User: )
Description: c:\program files (x86)\spybot - search & destroy 2\SDFileScanLibrary.dllc:\program files (x86)\spybot - search & destroy 2\SDFileScanLibrary.dll2
 
CodeIntegrity Errors:
===================================
  Date: 2016-01-23 09:13:33.649
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\ComboFix\catchme.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
  Date: 2016-01-23 09:13:33.579
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\ComboFix\catchme.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
=========================== Installed Programs ============================
Adobe Acrobat Reader DC (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-AC0F074E4100}) (Version: 17.009.20044 - Adobe Systems Incorporated)
Adobe Flash Player 25 PPAPI (HKLM-x32\...\Adobe Flash Player PPAPI) (Version: 25.0.0.148 - Adobe Systems Incorporated)
Apple Application Support (32-bit) (HKLM-x32\...\{05E07D23-91E9-4E70-A4CC-EF505088F967}) (Version: 5.4.1 - Apple Inc.)
Apple Application Support (64-bit) (HKLM\...\{741291DA-2B34-4D44-8FB6-58EDE21261D8}) (Version: 5.4.1 - Apple Inc.)
Apple Mobile Device Support (HKLM\...\{DB18F1C0-846F-46F5-A074-5B97C8AF5C8E}) (Version: 10.3.1.2 - Apple Inc.)
Apple Software Update (HKLM-x32\...\{52D87F32-70E4-4348-8148-C0B9F35B1314}) (Version: 2.3.0.177 - Apple Inc.)
ATI Catalyst Install Manager (HKLM\...\{FB07515A-48AC-9996-16EE-3A3DC8CF8D8E}) (Version: 3.0.790.0 - ATI Technologies, Inc.)
Bonjour (HKLM\...\{56DDDFB8-7F79-4480-89D5-25E1F52AB28F}) (Version: 3.1.0.1 - Apple Inc.)
Broadcom 2070 Bluetooth 3.0 (HKLM\...\{436E0B79-2CFB-4E5F-9380-E17C1B25D0C5}) (Version: 6.3.0.6300 - Broadcom Corporation)
Brother MFL-Pro Suite MFC-J470DW (HKLM-x32\...\{7B4C83B6-17C1-4BFD-B86D-4D7AD4498CBB}) (Version: 1.0.4.0 - Brother Industries, Ltd.)
ccc-core-static (HKLM-x32\...\{3EE91D75-5721-4662-AE9E-AEF5C6BF41D4}) (Version: 2010.0909.1412.23625 - ATI) Hidden
Citrix Online Launcher (HKLM-x32\...\{48947098-A67C-46D4-90C5-9F2F6F0F96FE}) (Version: 1.0.449 - Citrix)
Connect (HKLM-x32\...\Connect) (Version: 1.4.14232.0 - Cisco Consumer Products LLC)
Echo Desktop (HKLM-x32\...\Echo Desktop 3.0.4) (Version: 3.0.4 - Livescribe Inc)
ESET Online Scanner v3 (HKLM-x32\...\ESET Online Scanner) (Version:  - )
Google Chrome (HKLM-x32\...\{2BD9B33B-CCB0-35B3-BD30-C4F263E53414}) (Version: 57.0.2987.133 - Google, Inc.)
Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.33.3 - Google Inc.) Hidden
Google Update Helper (HKLM-x32\...\{A92DAB39-4E2C-4304-9AB6-BC44E68B55E2}) (Version: 1.3.24.15 - Google Inc.) Hidden
GoToMeeting 7.31.0.6291 (HKCU\...\GoToMeeting) (Version: 7.31.0.6291 - CitrixOnline)
Hewlett-Packard ACLM.NET v1.2.2.3 (HKLM-x32\...\{6F340107-F9AA-47C6-B54C-C3A19F11553F}) (Version: 1.00.0000 - Hewlett-Packard Company) Hidden
HP 3D DriveGuard (HKLM\...\{DFB497E0-CE3F-40FC-9596-FC7A48775DE4}) (Version: 4.1.16.1 - Hewlett-Packard Company)
HP DVB-T TV Tuner 8.0.64.43 (HKLM-x32\...\HP DVB-T TV Tuner) (Version: 8.0.64.43 - )
HP Software Framework (HKLM-x32\...\{962CB079-85E6-405F-8704-1C62365AE46F}) (Version: 4.5.10.1 - Hewlett-Packard Company)
HP Support Assistant (HKLM-x32\...\{78E2C850-ADA6-420D-BA35-2F4A9BE733CC}) (Version: 8.2.8.25 - HP)
HP Support Solutions Framework (HKLM-x32\...\{2B5A1E68-6617-406D-B797-5DAB5B4630B8}) (Version: 12.5.26.37 - HP Inc.)
IDT Audio (HKLM-x32\...\{E3A5A8AB-58F6-45FF-AFCB-C9AE18C05001}) (Version: 1.0.6292.0 - IDT)
Intel® Management Engine Components (HKLM-x32\...\{65153EA5-8B6E-43B6-857B-C6E4FC25798A}) (Version: 6.0.0.1179 - Intel Corporation)
Intel® Rapid Storage Technology (HKLM-x32\...\{3E29EE6C-963A-4aae-86C1-DC237C4A49FC}) (Version: 9.6.2.1001 - Intel Corporation)
Intel® Turbo Boost Technology Driver (HKLM-x32\...\{D6C630BF-8DBB-4042-8562-DC9A52CB6E7E}) (Version: 01.00.01.1002 - Intel Corporation)
iTunes (HKLM\...\{164600BE-9CEC-44E6-9B38-2B12D5FE2342}) (Version: 12.6.0.100 - Apple Inc.)
Malwarebytes version 3.0.6.1469 (HKLM\...\{35065F43-4BB2-439A-BFF7-0F1014F2E0CD}_is1) (Version: 3.0.6.1469 - Malwarebytes)
Microsoft .NET Framework 4.6.1 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.6.01055 - Microsoft Corporation)
Microsoft Office Professional Plus 2010 (HKLM-x32\...\Office14.PROPLUSR) (Version: 14.0.7015.1000 - Microsoft Corporation)
Microsoft Project Professional 2010 (HKLM-x32\...\Office14.PRJPROR) (Version: 14.0.7015.1000 - Microsoft Corporation)
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.41212.0 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{6ce5bae9-d3ca-4b99-891a-1dc6c118a5fc}) (Version: 8.0.59192 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{ad8a2fa1-06e7-4b0d-927d-6e54b3d31028}) (Version: 8.0.61000 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501 (HKLM-x32\...\{050d4fc8-5d48-4b8f-8972-47c82c46020f}) (Version: 12.0.30501.0 - Microsoft Corporation)
Microsoft Visual C++ 2015 Redistributable (x86) - 14.0.24215 (HKLM-x32\...\{e2803110-78b3-4664-a479-3611a381656a}) (Version: 14.0.24215.1 - Microsoft Corporation)
Microsoft Visual Studio 2010 Tools for Office Runtime (x64) (HKLM\...\Microsoft Visual Studio 2010 Tools for Office Runtime (x64)) (Version: 10.0.50903 - Microsoft Corporation)
MSXML 4.0 SP3 Parser (HKLM-x32\...\{196467F1-C11F-4F76-858B-5812ADC83B94}) (Version: 4.30.2100.0 - Microsoft Corporation)
MSXML 4.0 SP3 Parser (KB2758694) (HKLM-x32\...\{1D95BA90-F4F8-47EC-A882-441C99D30C1E}) (Version: 4.30.2117.0 - Microsoft Corporation)
Nuance PaperPort 12 (HKLM-x32\...\{869FCC6C-5669-4B0B-827E-2BBAACD88A87}) (Version: 12.1.0006 - Nuance Communications, Inc.)
Nuance PDF Viewer Plus (HKLM-x32\...\{28656860-4728-433C-8AD4-D1A930437BC8}) (Version: 5.30.3290 - Nuance Communications, Inc)
PaperPort Image Printer 64-bit (HKLM\...\{715CAACC-579B-4831-A5F4-A83A8DE3EFE2}) (Version: 14.00.0000 - Nuance Communications, Inc.)
PX Profile Update (HKLM-x32\...\{12A98725-C278-32D9-11CA-ADCFF8D58FEB}) (Version: 1.00.1. - AMD) Hidden
QuickTime 7 (HKLM-x32\...\{FF59BD75-466A-4D5A-AD23-AAD87C5FD44C}) (Version: 7.79.80.95 - Apple Inc.)
Realtek USB 2.0 Card Reader (HKLM-x32\...\{96AE7E41-E34E-47D0-AC07-1091A8127911}) (Version: 6.1.7600.30111 - Realtek Semiconductor Corp.)
Samsung Kies3 (HKLM-x32\...\{88547073-C566-4895-9005-EBE98EA3F7C7}) (Version: 3.2.15072.2 - Samsung Electronics Co., Ltd.) Hidden
Samsung Kies3 (HKLM-x32\...\InstallShield_{88547073-C566-4895-9005-EBE98EA3F7C7}) (Version: 3.2.15072.2 - Samsung Electronics Co., Ltd.)
Samsung USB Driver for Mobile Phones (HKLM\...\{D0795B21-0CDA-4a92-AB9E-6E92D8111E44}) (Version: 1.5.55.0 - Samsung Electronics Co., Ltd.)
Scansoft PDF Professional (HKLM-x32\...\{068724F8-D8BE-4B43-8DDD-B9FE9E49FD76}) (Version:  - ) Hidden
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition (HKLM-x32\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{DE28B448-32E8-4E8F-84F0-A52B21A49B5B}) (Version:  - Microsoft)
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition (HKLM-x32\...\{91140000-003B-0000-0000-0000000FF1CE}_Office14.PRJPROR_{58FA40EF-ABA9-4FED-AD3D-318A6073934D}) (Version:  - Microsoft)
Skype Click to Call (HKLM-x32\...\{873F8E7C-10E6-449F-BD7E-5FBA7C8E1C9B}) (Version: 8.5.0.9167 - Microsoft Corporation)
Skype™ 7.33 (HKLM-x32\...\{3B7E914A-93D5-4A29-92BB-AF8C3F66C431}) (Version: 7.33.105 - Skype Technologies S.A.)
Smart Switch (HKLM-x32\...\{74FA5314-85C8-4E2A-907D-D9ECCCB770A7}) (Version: 4.0.15064.11 - Samsung Electronics Co., Ltd.) Hidden
Smart Switch (HKLM-x32\...\InstallShield_{74FA5314-85C8-4E2A-907D-D9ECCCB770A7}) (Version: 4.0.15064.11 - Samsung Electronics Co., Ltd.)
Spybot - Search & Destroy (HKLM-x32\...\{B4092C6D-E886-4CB2-BA68-FE5A99D31DE7}_is1) (Version: 2.5.43 - Safer-Networking Ltd.)
Synaptics Pointing Device Driver (HKLM\...\SynTPDeinstKey) (Version: 15.3.29.0 - Synaptics Incorporated)
TeamViewer 10 (HKLM-x32\...\TeamViewer) (Version: 10.0.47484 - TeamViewer)
TurboTax 2016 (HKLM-x32\...\{22573A7C-7F78-4C6E-931E-8E5E5BC03FCF}) (Version: 1.00.0000 - Intuit Canada)
VLC media player (HKLM-x32\...\VLC media player) (Version: 2.2.1 - VideoLAN)
Zoom (HKCU\...\ZoomUMX) (Version: 4.0 - Zoom Video Communications, Inc.)
 
========================= Memory info: ===================================
Percentage of memory in use: 61%
Total physical RAM: 5941.86 MB
Available physical RAM: 2297.09 MB
Total Virtual: 11881.9 MB
Available Virtual: 7704.27 MB
 
========================= Partitions: =====================================
1 Drive c: () (Fixed) (Total:929.41 GB) (Free:265.61 GB) NTFS
3 Drive e: (HP_TOOLS) (Fixed) (Total:1.99 GB) (Free:1.98 GB) FAT32
 
========================= Users: ========================================
User accounts for \\LYSA-PC
 
Administrator            Guest                    Lysa                     
 
 
**** End of log ****

Edited by hamluis, 17 April 2017 - 03:38 PM.


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#2 hamluis

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Posted 17 April 2017 - 03:55 PM

Quite odd, IMO...with esception for system defenses, your errors reflect a lesser problem updating Windows.

 

Since errors relative to system defense cause me concern, I am moving topic to Am I Infected forum for a malware check.

 

Louis



#3 Han2013

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Posted 17 April 2017 - 04:02 PM

Thanks Louis,

 

How do I find the topic there?

 

L



#4 JohnC_21

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Posted 17 April 2017 - 04:25 PM

You are not located in the AM I Infected forum under the Security Section. 

 

I would also publish a Speccy Report as your problems could be caused from overheating.

 

https://www.piriform.com/docs/speccy/using-speccy/publishing-a-speccy-profile-to-the-web

 

Is the computer slow in Safe Mode? Safe Mode with Networking?



#5 Han2013

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Posted 17 April 2017 - 04:39 PM

I am or am NOT posted under the Security Section?

 

I posted the link for the Speccy Report in my original post above.

 

I haven't tried it in either of the Safe Modes you suggested. Should I?



#6 JohnC_21

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Posted 17 April 2017 - 04:46 PM

Go ahead and see if you get a slowdown using Safe Mode and Safe Mode with Networking. Sorry, I didn't see your speccy link in your first post.

 

Your drive looks to be a little on the warm side but all the attributes look okay.


Edited by JohnC_21, 17 April 2017 - 04:52 PM.


#7 Han2013

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Posted 17 April 2017 - 05:04 PM

Hi John,

 

It does seem to run a bit faster in Safe Mode with Networking. No worries...there's a lot of text there.

 

If my drive is on the warm side what can I do from here? Anything else I can check?

 

Thanks



#8 JohnC_21

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Posted 17 April 2017 - 05:08 PM

Does the computer run faster in Safe Mode than Safe Mode with Networking? 

 

To verify the speccy report run the WD lifeguard disk diagnostic. Both the quick and extended tests.

 

Edit: Add link

 

http://support.wdc.com/downloads.aspx?p=3


Edited by JohnC_21, 17 April 2017 - 05:09 PM.


#9 Han2013

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Posted 17 April 2017 - 09:11 PM

No, it doesn't run faster in safe mode than with networking.

 

I passed both tests. 



#10 JohnC_21

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Posted 18 April 2017 - 07:38 AM

Do you have a Restore Point before the problem started? Are there many entries in your HOSTS file? Too many entries in HOSTS can slow your computer.

 

Please do a Clean Boot and report back if there is a slowdown.

 

If you have Malwarebytes 3 and using it for realtime scanning I would uninstall SpyBOT.

 

Edit: Have you been able to get the April Updates for Windows 7. 


Edited by JohnC_21, 18 April 2017 - 07:40 AM.


#11 Han2013

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Posted 18 April 2017 - 08:11 AM

I back up my files on an external drive. I'll do a quick update before I run Clean Boot.

 

I have Malwarebytes paid sub and it runs hourly. I only use SpyBOT manually about once a month.

 

I'll have to check for Windows 7 updates. I don't get notified when somethings been updated.

 

I'm not sure how to check HOSTS file. Where do I find that?



#12 Han2013

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Posted 18 April 2017 - 08:47 AM

I ran Clean Boot and it seemed to go through startup more quickly.

 

There was a Windows Security Monthly Quality Rollup update in April. Is that what I'm looking for or are there other updates?



#13 JohnC_21

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Posted 18 April 2017 - 09:19 AM

Yes, that is what I was referring to. Other than startup does the computer run slowly on clean boot? 

 

I don't do much with scanning for viruses. I will PM a BC member and hopefully he can continue with what scans you should run. What I would do before any scans is create a Restore Point and System Repair Disk.

 

Edit: How many entries are in the HOSTS file?


Edited by JohnC_21, 18 April 2017 - 09:23 AM.


#14 Han2013

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Posted 18 April 2017 - 09:27 AM

The computer is running well after running clean boot. Honestly, I don't know how to create a restore point or system repair disk.

 

I'm still not sure where to check HOSTS file. If you mean all the things that were listed when I ran clean boot, there were a lot. How do I check that now to answer your question?



#15 Han2013

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Posted 18 April 2017 - 09:32 AM

Also, I just tried to turn Malwarebytes back on and it's not letting me. I assume because I disabled everything when I did Clean Boot, I have to re-enable some things now. How do I do that?






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