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laptop won't boot up


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15 replies to this topic

#1 juliofelipe

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Posted 16 April 2017 - 05:17 PM

I am having issues with my laptop booting up.  When I first turn it on, I get the first bootup screen (it says Toshiba, with little dots moving in a circle at the bottom).  Then it goes to a black screen with the circling dots at the bottom - and then nothing happens.  If I leave it there, it will do this for hours.

 

The first few times that this happened, it was right after I did a restart.  I wouldn't be able to have it boot up right away.  I'd need to do a hard shut down and then wait and hour or two - and for some reason after that time, it would but up ok (very slow, but it would work).  But now, no matter how long I wait, it doesn't move beyond that black screen with the circling dots.

 

I have been able to get it open in Safe Mode - but it's been a couple of days since I could get it to start in regular mode.

 

I am using Windows 10.

 

Thanks to anyone who might be able to help.

Thanks!

 

JF



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#2 bwv848

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Posted 17 April 2017 - 09:32 AM

Execute the following from Safe Mode please:

 

:step1: MiniToolBox by Farbar

  • Download and save MiniToolBox from here.
  • Navigate to the directory in which you saved the file.
  • Right-click on MiniToolBox.exe, select Run as administrator, and accept any User Account Control Prompts.
  • Hit Select All and click Go. (You may uncheck Reset IE Proxy/FF Proxy Settings if you have intentionally setup a proxy server.)
  • Once MiniToolBox is complete, it will open a text file called MTB.txt, which is stored in the same directory you ran MiniToolBox from.
  • Please copy and paste the contents of MTB.txt in your next reply.



#3 Javapiet

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Posted 17 April 2017 - 02:45 PM

first check memory and hdd with ubcd of hirensbootcd



#4 juliofelipe

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Posted 17 April 2017 - 09:00 PM

Thanks for your response.  Here is the output from MiniToolBox.

 

MiniToolBox by Farbar  Version: 17-06-2016
Ran by Chris (administrator) on 17-04-2017 at 18:57:17
Running from "C:\Users\Chris\Downloads"
Microsoft Windows 10 Home  (X64)
Model: Satellite P55-A Manufacturer: TOSHIBA
Boot Mode: Network
***************************************************************************

========================= Flush DNS: ===================================

Windows IP Configuration

Successfully flushed the DNS Resolver Cache.

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

"Reset IE Proxy Settings": IE Proxy Settings were reset.

========================= FF Proxy Settings: ==============================


"Reset FF Proxy Settings": Firefox Proxy settings were reset.

========================= Hosts content: =================================
127.0.0.1 cap.cyberlink.com
127.0.0.1 23.74.204.49
127.0.0.1 2.20.235.247
127.0.0.1 216.58.214.40
127.0.0.1 151.101.12.143
127.0.0.1 66.117.29.4
127.0.0.1 63.140.41.167
127.0.0.1 13.80.12.54
127.0.0.1 239.255.255.250
127.0.0.1 23.74.204.49
127.0.0.1 2.20.235.247
127.0.0.1 216.58.214.40
127.0.0.1 151.101.12.143
127.0.0.1 66.117.29.4
127.0.0.1 63.140.41.167
127.0.0.1 13.80.12.54
127.0.0.1 239.255.255.250
========================= IP Configuration: ================================

Intel® Wireless-N 7260 = Wi-Fi (Connected)
Qualcomm Atheros AR8171/8175 PCI-E Gigabit Ethernet Controller (NDIS 6.30) = Ethernet (Media disconnected)
TAP-Windows Adapter V9 = Ethernet 2 (Media disconnected)


# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset
set global icmpredirects=enabled
set interface interface="Local Area Connection* 2" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Ethernet" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Local Area Connection* 1" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Wi-Fi" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Local Area Connection* 12" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Ethernet 2" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled


popd
# End of IPv4 configuration



Windows IP Configuration

   Host Name . . . . . . . . . . . . : Chris
   Primary Dns Suffix  . . . . . . . :
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No
   DNS Suffix Search List. . . . . . : home

Ethernet adapter Ethernet:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : home
   Description . . . . . . . . . . . : Qualcomm Atheros AR8171/8175 PCI-E Gigabit Ethernet Controller (NDIS 6.30)
   Physical Address. . . . . . . . . : 0C-54-A5-4A-03-E1
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Local Area Connection* 2:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter
   Physical Address. . . . . . . . . : FC-F8-AE-58-83-11
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Ethernet 2:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : TAP-Windows Adapter V9
   Physical Address. . . . . . . . . : 00-FF-4D-81-A4-5C
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wi-Fi:

   Connection-specific DNS Suffix  . : home
   Description . . . . . . . . . . . : Intel® Wireless-N 7260
   Physical Address. . . . . . . . . : FC-F8-AE-58-83-10
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::34cd:88d6:ee67:391f%9(Preferred)
   IPv4 Address. . . . . . . . . . . : 192.168.1.6(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : Sunday, April 16, 2017 3:07:21 PM
   Lease Expires . . . . . . . . . . : Monday, April 24, 2017 6:54:58 PM
   Default Gateway . . . . . . . . . : 192.168.1.1
   DHCP Server . . . . . . . . . . . : 192.168.1.1
   DHCPv6 IAID . . . . . . . . . . . : 83687598
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1A-40-31-BB-0C-54-A5-4A-03-E1
   DNS Servers . . . . . . . . . . . : 192.168.1.1
   NetBIOS over Tcpip. . . . . . . . : Enabled
Server:  HG6Box
Address:  192.168.1.1

Name:    google.com
Addresses:  2607:f8b0:4009:802::200e
      172.217.1.46


Pinging google.com [172.217.1.46] with 32 bytes of data:
Reply from 172.217.1.46: bytes=32 time=79ms TTL=47
Reply from 172.217.1.46: bytes=32 time=83ms TTL=47

Ping statistics for 172.217.1.46:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 79ms, Maximum = 83ms, Average = 81ms
Server:  HG6Box
Address:  192.168.1.1

Name:    yahoo.com
Addresses:  2001:4998:44:204::a7
      2001:4998:c:a06::2:4008
      2001:4998:58:c02::a9
      98.138.253.109
      206.190.36.45
      98.139.183.24


Pinging yahoo.com [206.190.36.45] with 32 bytes of data:
Reply from 206.190.36.45: bytes=32 time=55ms TTL=47
Reply from 206.190.36.45: bytes=32 time=49ms TTL=47

Ping statistics for 206.190.36.45:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 49ms, Maximum = 55ms, Average = 52ms

Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Ping statistics for 127.0.0.1:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
  4...0c 54 a5 4a 03 e1 ......Qualcomm Atheros AR8171/8175 PCI-E Gigabit Ethernet Controller (NDIS 6.30)
 15...fc f8 ae 58 83 11 ......Microsoft Wi-Fi Direct Virtual Adapter
 10...00 ff 4d 81 a4 5c ......TAP-Windows Adapter V9
  9...fc f8 ae 58 83 10 ......Intel® Wireless-N 7260
  1...........................Software Loopback Interface 1
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination        Netmask          Gateway       Interface  Metric
          0.0.0.0          0.0.0.0      192.168.1.1      192.168.1.6     50
        127.0.0.0        255.0.0.0         On-link         127.0.0.1    331
        127.0.0.1  255.255.255.255         On-link         127.0.0.1    331
  127.255.255.255  255.255.255.255         On-link         127.0.0.1    331
      192.168.1.0    255.255.255.0         On-link       192.168.1.6    306
      192.168.1.6  255.255.255.255         On-link       192.168.1.6    306
    192.168.1.255  255.255.255.255         On-link       192.168.1.6    306
        224.0.0.0        240.0.0.0         On-link         127.0.0.1    331
        224.0.0.0        240.0.0.0         On-link       192.168.1.6    306
  255.255.255.255  255.255.255.255         On-link         127.0.0.1    331
  255.255.255.255  255.255.255.255         On-link       192.168.1.6    306
===========================================================================
Persistent Routes:
  None

IPv6 Route Table
===========================================================================
Active Routes:
 If Metric Network Destination      Gateway
  1    331 ::1/128                  On-link
  9    306 fe80::/64                On-link
  9    306 fe80::34cd:88d6:ee67:391f/128
                                    On-link
  1    331 ff00::/8                 On-link
  9    306 ff00::/8                 On-link
===========================================================================
Persistent Routes:
  None
========================= Winsock entries =====================================

Catalog5 01 C:\WINDOWS\SysWOW64\napinsp.dll [55808] (Microsoft Corporation)
Catalog5 02 C:\WINDOWS\SysWOW64\pnrpnsp.dll [70656] (Microsoft Corporation)
Catalog5 03 C:\WINDOWS\SysWOW64\pnrpnsp.dll [70656] (Microsoft Corporation)
Catalog5 04 C:\WINDOWS\SysWOW64\NLAapi.dll [65024] (Microsoft Corporation)
Catalog5 05 C:\WINDOWS\SysWOW64\mswsock.dll [306016] (Microsoft Corporation)
Catalog5 06 C:\WINDOWS\SysWOW64\winrnr.dll [24064] (Microsoft Corporation)
Catalog5 07 C:\Program Files (x86)\Bonjour\mdnsNSP.dll [122128] (Apple Inc.)
Catalog9 01 C:\WINDOWS\SysWOW64\mswsock.dll [306016] (Microsoft Corporation)
Catalog9 02 C:\WINDOWS\SysWOW64\mswsock.dll [306016] (Microsoft Corporation)
Catalog9 03 C:\WINDOWS\SysWOW64\mswsock.dll [306016] (Microsoft Corporation)
Catalog9 04 C:\WINDOWS\SysWOW64\mswsock.dll [306016] (Microsoft Corporation)
Catalog9 05 C:\WINDOWS\SysWOW64\mswsock.dll [306016] (Microsoft Corporation)
Catalog9 06 C:\WINDOWS\SysWOW64\mswsock.dll [306016] (Microsoft Corporation)
Catalog9 07 C:\WINDOWS\SysWOW64\mswsock.dll [306016] (Microsoft Corporation)
Catalog9 08 C:\WINDOWS\SysWOW64\mswsock.dll [306016] (Microsoft Corporation)
Catalog9 09 C:\WINDOWS\SysWOW64\mswsock.dll [306016] (Microsoft Corporation)
Catalog9 10 C:\WINDOWS\SysWOW64\mswsock.dll [306016] (Microsoft Corporation)
Catalog9 11 C:\WINDOWS\SysWOW64\mswsock.dll [306016] (Microsoft Corporation)
Catalog9 12 C:\WINDOWS\SysWOW64\mswsock.dll [306016] (Microsoft Corporation)
x64-Catalog5 01 C:\Windows\System32\napinsp.dll [67584] (Microsoft Corporation)
x64-Catalog5 02 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 04 C:\Windows\System32\NLAapi.dll [80896] (Microsoft Corporation)
x64-Catalog5 05 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog5 06 C:\Windows\System32\winrnr.dll [31744] (Microsoft Corporation)
x64-Catalog5 07 C:\Program Files\Bonjour\mdnsNSP.dll [133392] (Apple Inc.)
x64-Catalog9 01 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 02 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 03 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 04 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 05 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 06 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 07 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 08 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 09 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 10 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 11 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)
x64-Catalog9 12 C:\Windows\System32\mswsock.dll [357216] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (04/16/2017 03:27:38 PM) (Source: System Restore) (User: )
Description: Failed to create restore point (Process = C:\Program Files (x86)\Common Files\Microsoft Shared\OFFICE14\Office Setup Controller\Setup.exe Files (x86)\Common Files\Microsoft Shared\OFFICE14\Office Setup Controller\Setup.exe" -Embedding; Description = Configured Microsoft Office Professional Plus 2010; Error = 0x8007043c).

Error: (04/16/2017 03:06:29 PM) (Source: Microsoft-Windows-Immersive-Shell) (User: CHRIS)
Description: Activation of app Microsoft.Getstarted_5.0.13.0_x64__8wekyb3d8bbwe:App.AppX7mv0s3r0wanj0n66dy6vax24ps6avzvz.mca failed with error: -2144927149 See the Microsoft-Windows-TWinUI/Operational log for additional information.

Error: (04/16/2017 08:09:31 AM) (Source: Microsoft-Windows-Immersive-Shell) (User: CHRIS)
Description: Activation of app Microsoft.Getstarted_5.0.13.0_x64__8wekyb3d8bbwe:App.AppX7mv0s3r0wanj0n66dy6vax24ps6avzvz.mca failed with error: -2144927149 See the Microsoft-Windows-TWinUI/Operational log for additional information.

Error: (04/15/2017 12:23:45 PM) (Source: Microsoft-Windows-Immersive-Shell) (User: CHRIS)
Description: Activation of app Microsoft.Getstarted_5.0.13.0_x64__8wekyb3d8bbwe:App.AppX7mv0s3r0wanj0n66dy6vax24ps6avzvz.mca failed with error: -2144927149 See the Microsoft-Windows-TWinUI/Operational log for additional information.

Error: (04/15/2017 11:59:03 AM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: Cryptographic Services failed while processing the OnIdentity() call in the System Writer Object.


Details:
AddLegacyDriverFiles: Unable to back up image of binary Microsoft Link-Layer Discovery Protocol.

System Error:
Access is denied.
.

Error: (04/15/2017 11:58:57 AM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: Unexpected error DeviceIoControl(\\?\Volume{4c3a35a5-2f30-11e3-bd3e-cd66f894e8a7} - 00000000000001DC,0x0053c008,0000023A8D50A1A0,0,0000023A8D50B1D0,4096,[0]).  hr = 0x80070079, The semaphore timeout period has expired.
.


Operation:
   Processing EndPrepareSnapshots

Context:
   Execution Context: System Provider

Error: (04/15/2017 11:40:05 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "UccApi,processorArchitecture="AMD64",type="win32",version="16.0.0.0"1".Error in manifest or policy file "UccApi,processorArchitecture="AMD64",type="win32",version="16.0.0.0"2" on line UccApi,processorArchitecture="AMD64",type="win32",version="16.0.0.0"3.
Component identity found in manifest does not match the identity of the component requested.
Reference is UccApi,processorArchitecture="AMD64",type="win32",version="16.0.0.0".
Definition is UccApi,processorArchitecture="x86",type="win32",version="16.0.0.0".
Please use sxstrace.exe for detailed diagnosis.

Error: (04/15/2017 11:38:40 AM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: Cryptographic Services failed while processing the OnIdentity() call in the System Writer Object.


Details:
AddLegacyDriverFiles: Unable to back up image of binary Microsoft Link-Layer Discovery Protocol.

System Error:
Access is denied.
.

Error: (04/15/2017 11:38:08 AM) (Source: Application Error) (User: )
Description: Faulting application name: svchost.exe_FrameServer, version: 10.0.14393.0, time stamp: 0x57899b1c
Faulting module name: frameserver.dll, version: 10.0.14393.953, time stamp: 0x58ba5aea
Exception code: 0xc0000005
Fault offset: 0x0000000000071b4e
Faulting process id: 0xe8c
Faulting application start time: 0xsvchost.exe_FrameServer0
Faulting application path: svchost.exe_FrameServer1
Faulting module path: svchost.exe_FrameServer2
Report Id: svchost.exe_FrameServer3
Faulting package full name: svchost.exe_FrameServer4
Faulting package-relative application ID: svchost.exe_FrameServer5

Error: (04/15/2017 11:32:51 AM) (Source: Microsoft-Windows-EapHost) (User: NT AUTHORITY)
Description: Skipping: Eap method DLL path validation failed. Error: typeId=43, authorId=9, vendorId=0, vendorType=0


System errors:
=============
Error: (04/17/2017 06:57:21 PM) (Source: DCOM) (User: CHRIS)
Description: 1084WSearchUnavailable{B52D54BB-4818-4EB9-AA80-F9EACD371DF8}

Error: (04/17/2017 06:57:21 PM) (Source: DCOM) (User: CHRIS)
Description: 1084WSearchUnavailable{B52D54BB-4818-4EB9-AA80-F9EACD371DF8}

Error: (04/17/2017 06:57:19 PM) (Source: DCOM) (User: CHRIS)
Description: 1084WSearchUnavailable{B52D54BB-4818-4EB9-AA80-F9EACD371DF8}

Error: (04/17/2017 06:57:19 PM) (Source: DCOM) (User: CHRIS)
Description: 1084WSearchUnavailable{B52D54BB-4818-4EB9-AA80-F9EACD371DF8}

Error: (04/17/2017 06:57:18 PM) (Source: DCOM) (User: CHRIS)
Description: 1084WSearchUnavailable{B52D54BB-4818-4EB9-AA80-F9EACD371DF8}

Error: (04/17/2017 06:57:18 PM) (Source: DCOM) (User: CHRIS)
Description: 1084WSearchUnavailable{B52D54BB-4818-4EB9-AA80-F9EACD371DF8}

Error: (04/17/2017 06:57:18 PM) (Source: DCOM) (User: CHRIS)
Description: 1084WSearchUnavailable{B52D54BB-4818-4EB9-AA80-F9EACD371DF8}

Error: (04/17/2017 06:57:18 PM) (Source: DCOM) (User: CHRIS)
Description: 1084WSearchUnavailable{B52D54BB-4818-4EB9-AA80-F9EACD371DF8}

Error: (04/17/2017 06:57:18 PM) (Source: DCOM) (User: CHRIS)
Description: 1084WSearchUnavailable{B52D54BB-4818-4EB9-AA80-F9EACD371DF8}

Error: (04/17/2017 06:57:18 PM) (Source: DCOM) (User: CHRIS)
Description: 1084WSearchUnavailable{B52D54BB-4818-4EB9-AA80-F9EACD371DF8}


Microsoft Office Sessions:
=========================
Error: (04/16/2017 03:27:38 PM) (Source: System Restore)(User: )
Description: C:\Program Files (x86)\Common Files\Microsoft Shared\OFFICE14\Office Setup Controller\Setup.exe Files (x86)\Common Files\Microsoft Shared\OFFICE14\Office Setup Controller\Setup.exe" -EmbeddingConfigured Microsoft Office Professional Plus 20100x8007043c

Error: (04/16/2017 03:06:29 PM) (Source: Microsoft-Windows-Immersive-Shell)(User: CHRIS)
Description: Microsoft.Getstarted_5.0.13.0_x64__8wekyb3d8bbwe:App.AppX7mv0s3r0wanj0n66dy6vax24ps6avzvz.mca-2144927149

Error: (04/16/2017 08:09:31 AM) (Source: Microsoft-Windows-Immersive-Shell)(User: CHRIS)
Description: Microsoft.Getstarted_5.0.13.0_x64__8wekyb3d8bbwe:App.AppX7mv0s3r0wanj0n66dy6vax24ps6avzvz.mca-2144927149

Error: (04/15/2017 12:23:45 PM) (Source: Microsoft-Windows-Immersive-Shell)(User: CHRIS)
Description: Microsoft.Getstarted_5.0.13.0_x64__8wekyb3d8bbwe:App.AppX7mv0s3r0wanj0n66dy6vax24ps6avzvz.mca-2144927149

Error: (04/15/2017 11:59:03 AM) (Source: Microsoft-Windows-CAPI2)(User: )
Description:
Details:
AddLegacyDriverFiles: Unable to back up image of binary Microsoft Link-Layer Discovery Protocol.

System Error:
Access is denied.

Error: (04/15/2017 11:58:57 AM) (Source: VSS)(User: )
Description: DeviceIoControl(\\?\Volume{4c3a35a5-2f30-11e3-bd3e-cd66f894e8a7} - 00000000000001DC,0x0053c008,0000023A8D50A1A0,0,0000023A8D50B1D0,4096,[0])0x80070079, The semaphore timeout period has expired.


Operation:
   Processing EndPrepareSnapshots

Context:
   Execution Context: System Provider

Error: (04/15/2017 11:40:05 AM) (Source: SideBySide)(User: )
Description: UccApi,processorArchitecture="AMD64",type="win32",version="16.0.0.0"UccApi,processorArchitecture="x86",type="win32",version="16.0.0.0"C:\Program Files (x86)\Microsoft Office\root\Office16\lync.exe.ManifestC:\Program Files (x86)\Microsoft Office\root\Office16\UccApi.DLL1

Error: (04/15/2017 11:38:40 AM) (Source: Microsoft-Windows-CAPI2)(User: )
Description:
Details:
AddLegacyDriverFiles: Unable to back up image of binary Microsoft Link-Layer Discovery Protocol.

System Error:
Access is denied.

Error: (04/15/2017 11:38:08 AM) (Source: Application Error)(User: )
Description: svchost.exe_FrameServer10.0.14393.057899b1cframeserver.dll10.0.14393.95358ba5aeac00000050000000000071b4ee8c01d2b617540e4215C:\WINDOWS\System32\svchost.exec:\windows\system32\frameserver.dll1c9f4690-9339-4a57-81ec-495de2b46485

Error: (04/15/2017 11:32:51 AM) (Source: Microsoft-Windows-EapHost)(User: NT AUTHORITY)
Description: Eap method DLL path43900


CodeIntegrity Errors:
===================================
  Date: 2017-03-25 10:51:29.672
  Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume4\Program Files\Common Files\microsoft shared\OFFICE14\MSOXMLMF.DLL that did not meet the Custom 3 / Antimalware signing level requirements.

  Date: 2017-03-16 20:19:24.185
  Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume4\Program Files\Common Files\microsoft shared\OFFICE14\MSOXMLMF.DLL that did not meet the Custom 3 / Antimalware signing level requirements.

  Date: 2017-03-15 20:22:51.277
  Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume4\Program Files\Common Files\microsoft shared\OFFICE14\MSOXMLMF.DLL that did not meet the Custom 3 / Antimalware signing level requirements.

  Date: 2017-03-03 23:33:27.735
  Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume4\Program Files\Common Files\microsoft shared\OFFICE14\MSOXMLMF.DLL that did not meet the Custom 3 / Antimalware signing level requirements.

  Date: 2017-02-28 23:22:14.179
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume4\Windows\System32\aepic.dll because the set of per-page image hashes could not be found on the system.

  Date: 2017-02-28 23:22:03.627
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume4\Windows\System32\aepic.dll because the set of per-page image hashes could not be found on the system.

  Date: 2017-02-13 20:46:56.947
  Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume4\Program Files\Common Files\microsoft shared\OFFICE14\MSOXMLMF.DLL that did not meet the Custom 3 / Antimalware signing level requirements.

  Date: 2017-02-10 22:56:51.732
  Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume4\Program Files\Common Files\microsoft shared\OFFICE14\MSOXMLMF.DLL that did not meet the Custom 3 / Antimalware signing level requirements.

  Date: 2017-02-04 11:15:57.117
  Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume4\Program Files\Bonjour\mdnsNSP.dll that did not meet the Custom 3 / Antimalware signing level requirements.

  Date: 2017-02-04 11:15:57.115
  Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume4\Program Files\Bonjour\mdnsNSP.dll that did not meet the Custom 3 / Antimalware signing level requirements.


=========================== Installed Programs ============================

360fly Director (HKLM-x32\...\{d08b9f7c-fadd-4d02-8411-4a31980a1d33}) (Version: 1.6.2.0 - 360fly, Inc.)
360fly Director (x64) (HKLM\...\{CDF4C697-ECCA-4A8E-8767-4A9A1AB48231}) (Version: 1.6.2.0 - 360fly, Inc.) Hidden
Adobe Acrobat XI Pro (HKLM-x32\...\{AC76BA86-1033-FFFF-7760-000000000006}) (Version: 11.0.00 - Adobe Systems)
Adobe AIR (HKLM-x32\...\Adobe AIR) (Version: 3.1.0.4880 - Adobe Systems Incorporated)
Adobe Creative Suite 6 Master Collection (HKLM-x32\...\{E8AD3069-9EB7-4BA8-8BFE-83F4E69355C0}) (Version: 6 - Adobe Systems Incorporated)
Adobe Flash Player 25 NPAPI (HKLM-x32\...\Adobe Flash Player NPAPI) (Version: 25.0.0.148 - Adobe Systems Incorporated)
Adobe Help Manager (HKLM-x32\...\chc.4875E02D9FB21EE389F73B8D1702B320485DF8CE.1) (Version: 4.0.244 - Adobe Systems Incorporated)
Adobe Reader XI (11.0.03)  MUI (HKLM-x32\...\{AC76BA86-7AD7-FFFF-7B44-AB0000000001}) (Version: 11.0.03 - Adobe Systems Incorporated)
Adobe Reader XI (11.0.10) (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-AB0000000001}) (Version: 11.0.10 - Adobe Systems Incorporated)
Adobe Widget Browser (HKLM-x32\...\com.adobe.WidgetBrowser) (Version: 2.0 Build 348 - Adobe Systems Incorporated.)
Alcor Micro USB Card Reader (HKLM-x32\...\{420ED767-62A5-462F-9DDA-AE3A95D4BF32}) (Version: 4.8.1245.73583 - Alcor Micro Corp.) Hidden
Alcor Micro USB Card Reader (HKLM-x32\...\AmUStor) (Version: 4.8.1245.73583 - Alcor Micro Corp.)
Allok 3GP PSP MP4 iPod Video Converter 6.2.0603 (HKLM-x32\...\Allok 3GP PSP MP4 iPod Video Converter_is1) (Version:  - Allok Soft Inc)
Apple Application Support (32-bit) (HKLM-x32\...\{F2871C89-C8A5-42EE-8D45-0F02506385A6}) (Version: 5.1 - Apple Inc.)
Apple Application Support (64-bit) (HKLM\...\{9BC93467-75D1-4AA4-BD58-D9C51D88DFAB}) (Version: 5.1 - Apple Inc.)
Apple Mobile Device Support (HKLM\...\{55BB2110-FB43-49B3-93F4-945A0CFB0A6C}) (Version: 10.0.1.3 - Apple Inc.)
Apple Software Update (HKLM-x32\...\{56EC47AA-5813-4FF6-8E75-544026FBEA83}) (Version: 2.2.0.150 - Apple Inc.)
Bejeweled 3 (HKLM-x32\...\WTA-2d4ec317-ec85-4b0e-8626-bf5c5d9f40df) (Version: 2.2.0.97 - WildTangent) Hidden
Bigasoft iPad Video Converter 3.7.31.4806 (HKLM-x32\...\{48D45C32-DEB7-4CD7-8373-D669CF762AD8}_is1) (Version:  - Bigasoft Corporation)
BitTorrent (HKCU\...\BitTorrent) (Version: 7.9.9.43389 - BitTorrent Inc.)
bl (HKLM-x32\...\{2A075BB4-E976-4278-BF3F-E5C6945D84C0}) (Version: 1.0.0 - Your Company Name) Hidden
Bonjour (HKLM\...\{56DDDFB8-7F79-4480-89D5-25E1F52AB28F}) (Version: 3.1.0.1 - Apple Inc.)
Brother MFL-Pro Suite MFC-J6510DW (HKLM-x32\...\{17795164-3BC1-4D4F-8ADA-65C895EBFC9A}) (Version: 2.0.0.0 - Brother Industries, Ltd.)
calibre 64bit (HKLM\...\{7F000A1B-01E7-490F-B2EB-176FB4E4F967}) (Version: 2.80.0 - Kovid Goyal)
CCleaner (HKLM\...\CCleaner) (Version: 5.27 - Piriform)
ChromecastApp (HKCU\...\{079ede36-133d-44b0-8053-c7c1fa8d2e0d}_is1) (Version: 1.5.1693.0 - Google Inc.)
CyberLink Holiday Pack vol 6 (HKLM-x32\...\InstallShield_{E33E83D2-5B7E-447E-9B02-BBBD47B86389}) (Version: Holiday Pack 6 - CyberLink Corp.)
CyberLink PowerDirector 13 (HKLM-x32\...\{BA385AFC-00B1-417C-8C20-74B996EF3AF0}) (Version: 13.0.2307.0 - CyberLink Corp.)
CyberLink PowerDirector 13 Content Pack Essential (HKLM-x32\...\InstallShield_{749B310F-A489-439D-9AEF-1332222F2E04}) (Version: 13 Essential - CyberLink Corp.)
CyberLink PowerDirector 13 Content Pack Premium (HKLM-x32\...\InstallShield_{9B866025-5082-4B88-8A62-F6FBBFCBBBA1}) (Version: 13 Premium - CyberLink Corp.)
CyberLink Travel Pack 2012 (HKLM-x32\...\InstallShield_{66D6469F-58C2-4CFA-B562-E1632065D89A}) (Version: Travel Pack 2 - CyberLink Corp.)
CyberLink WaveEditor 2 (HKLM-x32\...\{324F76CC-D8DD-4D87-B77D-D4AF5E1AA7B3}) (Version: 2.0 - CyberLink Corp.)
CyberLink Wedding Pack (HKLM-x32\...\InstallShield_{741635DB-36DA-4BCF-BB52-0F4C1C4E0DFB}) (Version: Wedding Pack - CyberLink Corp.)
Defraggler (HKLM\...\Defraggler) (Version: 2.21 - Piriform)
DigiLink version 1.1 (HKLM-x32\...\PG-1-077) (Version:  - )
Dragon Assistant Application en-US version 1.5.11 (HKLM-x32\...\{1CCBE73F-4948-4711-8D12-22E2FD65D706}_is1) (Version: 1.5.11 - Nuance Communications, Inc.)
Dragon Assistant Core Recognition Service version 1.1.12 (HKLM-x32\...\{E97BA7A6-46FC-4EBF-B24A-B8362948C696}_is1) (Version: 1.1.12 - Nuance Communications, Inc.)
Dragon Assistant Installer version 1.5.11 (HKLM-x32\...\{D57A8269-3BE5-4D10-B882-64D0F2D448BF}_is1) (Version: 1.5.11 - Nuance Communications, Inc.)
Dragon Assistant Language Data en-US version 1.1.4 (HKLM-x32\...\{4C0C1E4E-D3B1-4496-98EC-DA14D45EC855}_is1) (Version: 1.1.4 - Nuance Communications, Inc.)
DTS Studio Sound (HKLM-x32\...\{2DFA9084-CEB3-4A48-B9F7-9038FEF1B8F4}) (Version: 1.01.2700 - DTS, Inc.)
Free M4a to MP3 Converter 9.1 (HKLM-x32\...\Free M4a to MP3 Converter_is1) (Version:  - ManiacTools.com)
Free Video to iPod Converter version 5.0.32.1230 (HKLM-x32\...\Free Video to iPod Converter_is1) (Version: 5.0.32.1230 - DVDVideoSoft Ltd.)
Google Chrome (HKCU\...\Google Chrome) (Version: 55.0.2883.87 - Google Inc.)
Google Drive (HKLM-x32\...\{A1238426-ECDF-4639-BE2F-8D12A97AE23C}) (Version: 2.34.5075.1619 - Google, Inc.)
Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.33.3 - Google Inc.) Hidden
Google Update Helper (HKLM-x32\...\{A92DAB39-4E2C-4304-9AB6-BC44E68B55E2}) (Version: 1.3.25.11 - Google Inc.) Hidden
iBackupBot 5.2.5 (HKLM-x32\...\iBackupBot) (Version: 5.2.5 - VOWSoft, Ltd.)
iCloud (HKLM\...\{81E20D41-C277-4526-934D-F2380AF91B78}) (Version: 3.1.0.40 - Apple Inc.)
iCopyBot for Windows 7.8.9 (HKLM-x32\...\iCopyBot for Windows) (Version: 7.8.9 - VOWSoft, Ltd.)
IDT Audio Driver (HKLM\...\{588A747E-CFF6-46B3-9207-CD754F9473AF}) (Version: 6.10.6491.0 - IDT)
Intel® Management Engine Components (HKLM-x32\...\{65153EA5-8B6E-43B6-857B-C6E4FC25798A}) (Version: 9.5.14.1724 - Intel Corporation)
Intel® Processor Graphics (HKLM-x32\...\{F0E3AD40-2BBD-4360-9C76-B9AC9A5886EA}) (Version: 20.19.15.4549 - Intel Corporation)
Intel® Rapid Storage Technology (HKLM\...\{409CB30E-E457-4008-9B1A-ED1B9EA21140}) (Version: 12.8.0.1016 - Intel Corporation)
Intel® Wireless Bluetooth® 4.0 (HKLM-x32\...\{38561F82-2984-4C99-ADD7-D1166BC3D552}) (Version: 3.0.1335.05 - Intel Corporation)
Intel® PROSet/Wireless Software (HKLM-x32\...\{72814a2c-2e03-4a50-b30a-43e7884b3934}) (Version: 16.5.1 - Intel Corporation)
IObit Uninstaller (HKLM-x32\...\IObitUninstall) (Version: 6.2.0.934 - IObit)
IsoBuster 3.3 (HKLM-x32\...\IsoBuster3_is1) (Version: 3.3 - Smart Projects)
iTunes (HKLM\...\{554C62C7-E6BB-40F1-892B-F0AE02D3C135}) (Version: 12.5.3.17 - Apple Inc.)
King Oddball (HKLM-x32\...\WTA-37ea9933-72a6-47b7-a591-8a883511739a) (Version: 3.0.2.48 - WildTangent) Hidden
Kolor Autopano Video Pro 2.5 (HKLM-x32\...\Autopano Video Pro 2.5) (Version: V2.5.2 - Kolor)
Malwarebytes Anti-Malware version 2.2.1.1043 (HKLM-x32\...\Malwarebytes Anti-Malware_is1) (Version: 2.2.1.1043 - Malwarebytes)
MEET MANAGER 4.0 for Swimming (HKLM-x32\...\{C7CD8338-993B-4F5C-97D4-BA080EAFE3EF}) (Version: 1.00.0002 - HY-TEK Sports Software part of the Active Network)
Meet Manager 5.0 for Track and Field (HKLM-x32\...\{873F4267-D3F0-4B0D-A334-50E0BCCC3355}) (Version: 1.1.1 - Active Network)
Microsoft Office 365 ProPlus - en-us (HKLM\...\O365ProPlusRetail - en-us) (Version: 16.0.7369.2120 - Microsoft Corporation)
Microsoft Office Professional Plus 2010 (HKLM-x32\...\Office14.PROPLUS) (Version: 14.0.7015.1000 - Microsoft Corporation)
Microsoft OneDrive (HKCU\...\OneDriveSetup.exe) (Version: 17.3.6799.0327 - Microsoft Corporation)
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.50905.0 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{ad8a2fa1-06e7-4b0d-927d-6e54b3d31028}) (Version: 8.0.61000 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729 (HKLM\...\{2DFD8316-9EF1-3210-908C-4CB61961C1AC}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (HKLM\...\{8220EEFE-38CD-377E-8595-13398D740ACE}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (HKLM\...\{4B6C7001-C7D6-3710-913E-5BC23FCE91E6}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729 (HKLM-x32\...\{527BBE2F-1FED-3D8B-91CB-4DB0F838E69E}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030 (HKLM-x32\...\{ca67548a-5ebe-413a-b50c-4b9ceb6d66c6}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030 (HKLM-x32\...\{33d1fd90-4274-48a1-9bc1-97e33d9c2d6f}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501 (HKLM-x32\...\{f65db027-aff3-4070-886a-0d87064aabb1}) (Version: 12.0.30501.0 - Microsoft Corporation)
Microsoft Visual C++ 2015 Redistributable (x86) - 14.0.23506 (HKLM-x32\...\{23daf363-3020-4059-b3ae-dc4ad39fed19}) (Version: 14.0.23506.0 - Microsoft Corporation)
Microsoft Visual Studio 2010 Tools for Office Runtime (x64) (HKLM\...\Microsoft Visual Studio 2010 Tools for Office Runtime (x64)) (Version: 10.0.50903 - Microsoft Corporation)
Microsoft XNA Framework Redistributable 4.0 (HKLM-x32\...\{2BFC7AA0-544C-4E3A-8796-67F3BE655BE9}) (Version: 4.0.20823.0 - Microsoft Corporation)
Mozilla Firefox 52.0.2 (x86 en-US) (HKLM-x32\...\Mozilla Firefox 52.0.2 (x86 en-US)) (Version: 52.0.2 - Mozilla)
Mozilla Maintenance Service (HKLM-x32\...\MozillaMaintenanceService) (Version: 52.0.2.6291 - Mozilla)
MSXML 4.0 SP3 Parser (HKLM-x32\...\{196467F1-C11F-4F76-858B-5812ADC83B94}) (Version: 4.30.2100.0 - Microsoft Corporation)
MultiLane version 1.0 (HKLM-x32\...\PG-1-278) (Version:  - )
Music Recorder (HKLM-x32\...\{94A4AE85-9F1D-4687-953F-38371C9D1A4F}) (Version: 18.009.0 - Nero AG) Hidden
Nero 2017 (HKLM-x32\...\{A1F89862-E0AB-460D-BCC5-650DABB63C0C}) (Version: 18.0.08300 - Nero AG)
Nero 2017 Content Pack (HKLM-x32\...\{4E6D3A36-4558-466D-83CC-AE2DCAC06C53}) (Version: 18.0.00600 - Nero AG)
Nero Info (HKLM-x32\...\{F030BFE8-8476-4C08-A553-233DE80A2BE1}) (Version: 18.0.0015 - Nero AG)
NewBlue Titler Pro for Windows (HKLM-x32\...\NewBlue Titler Pro for Windows) (Version: 1.0 - NewBlue)
NewBlue Video Essentials for Windows (HKLM-x32\...\NewBlue Video Essentials for Windows) (Version: 3.0 - NewBlue)
NewBlue Video Essentials V for Windows (HKLM-x32\...\NewBlue Video Essentials V for Windows) (Version: 3.0 - NewBlue)
NewBlue Video Essentials VI for Windows (HKLM-x32\...\NewBlue Video Essentials VI for Windows) (Version: 3.0 - NewBlue)
NewBlue Video Essentials VII for Windows (HKLM-x32\...\NewBlue Video Essentials VII for Windows) (Version: 3.0 - NewBlue)
Nike+ Connect (HKLM-x32\...\Nike+ Connect) (Version: 6.6.34 - Nike)
Nitro Reader 3 (HKLM\...\{9EA981E5-EE67-4662-86F1-58937D31FE07}) (Version: 3.5.6.5 - Nitro)
Norton Anti-Theft (HKLM-x32\...\NAT) (Version: 1.10.0.9 - Symantec Corporation)
Office 16 Click-to-Run Extensibility Component (HKLM-x32\...\{90160000-008C-0000-0000-0000000FF1CE}) (Version: 16.0.7369.2120 - Microsoft Corporation) Hidden
Office 16 Click-to-Run Extensibility Component 64-bit Registration (HKLM\...\{90160000-00DD-0000-1000-0000000FF1CE}) (Version: 16.0.7369.2120 - Microsoft Corporation) Hidden
Office 16 Click-to-Run Licensing Component (HKLM\...\{90160000-008F-0000-1000-0000000FF1CE}) (Version: 16.0.7369.2120 - Microsoft Corporation) Hidden
Office 16 Click-to-Run Localization Component (HKLM-x32\...\{90160000-008C-0409-0000-0000000FF1CE}) (Version: 16.0.7369.2120 - Microsoft Corporation) Hidden
PDF Settings CS6 (HKLM-x32\...\{BFEAAE77-BD7F-4534-B286-9C5CB4697EB1}) (Version: 11.0 - Adobe Systems Incorporated) Hidden
ph (HKLM-x32\...\{185F9795-9663-4F13-9EF9-307A282ADB5A}) (Version: 1.0.0 - Your Company Name) Hidden
Photodex Presenter (HKLM-x32\...\Photodex Presenter) (Version:  - Photodex Corporation)
PIXPRO_SP360_4K (HKLM-x32\...\{CA6FE01C-9B4B-4248-8B62-CF609F0884CD}) (Version: 2.2.5 - JK Imaging)
Plants vs. Zombies - Game of the Year (HKLM-x32\...\WTA-0f68d65e-e914-49e6-a7ad-5b1860066f42) (Version: 2.2.0.98 - WildTangent) Hidden
PlayReady PC Runtime amd64 (HKLM\...\{BCA9334F-B6C9-4F65-9A73-AC5A329A4D04}) (Version: 1.3.0 - Microsoft Corporation)
Prerequisite installer (HKLM-x32\...\{EB511CD1-C87C-490D-A7B1-D6C47F57820F}) (Version: 18.0.0003 - Nero AG) Hidden
Private Internet Access Support Files (HKLM-x32\...\{7D72DAFF-DCB2-437B-BC22-4B2ABF21462B}) (Version: 1.0.0.0 - Private Internet Access)
proDAD Adorage 3.0 (64bit) (HKLM\...\proDAD-Adorage-3.0) (Version: 3.0.108.1 - proDAD GmbH)
ProShow Gold (HKLM-x32\...\ProShow Gold) (Version:  - Photodex Corporation)
ProShow Gold version 8.0.3648 (HKLM-x32\...\{25028979-517C-4D28-8C06-178C42244B2C}_is1) (Version: 8.0.3648 - Photodex)
Qualcomm Atheros Inc.® AR81Family Gigabit/Fast Ethernet Driver (HKLM-x32\...\{3108C217-BE83-42E4-AE9E-A56A2A92E549}) (Version: 2.1.0.21 - Qualcomm Atheros Inc.)
QuickTime (HKLM-x32\...\{0E64B098-8018-4256-BA23-C316A43AD9B0}) (Version: 7.72.80.56 - Apple Inc.)
Secure Download Manager (HKLM-x32\...\{E040B65B-8683-4228-8C33-D44A141E40EA}) (Version: 3.1.60 - Kivuto Solutions Inc.)
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition (HKLM-x32\...\{90140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUS_{DE28B448-32E8-4E8F-84F0-A52B21A49B5B}) (Version:  - Microsoft)
Setup (HKLM-x32\...\Setup) (Version:  - )
Skype™ 7.12 (HKLM-x32\...\{6A0549A9-1B96-498C-ACBC-3943001FEB19}) (Version: 7.12.101 - Skype Technologies S.A.)
SlingPlayer for Web (HKLM-x32\...\{C4C16155-2677-46DE-8EC2-A978204B6829}) (Version: 2.4.063 - Sling Media)
SmartSound Quicktracks 5 (HKLM-x32\...\{2F8BA3FD-1FA9-4279-B696-712ABB12F09F}) (Version: 5.1.8 - SmartSound Software Inc.) Hidden
SmartSound Quicktracks 5 (HKLM-x32\...\InstallShield_{2F8BA3FD-1FA9-4279-B696-712ABB12F09F}) (Version: 5.1.8 - SmartSound Software Inc.)
SMI USB Grabber (HKLM-x32\...\{B03B98E3-2795-48F6-BA33-793BBF5DF685}) (Version: 1.0.0.02 - Somagic Inc)
SugarSync (HKLM-x32\...\SugarSync) (Version: 3.8.0.14.146369 - SugarSync, Inc.)
Synaptics Pointing Device Driver (HKLM\...\SynTPDeinstKey) (Version: 19.0.16.6 - Synaptics Incorporated)
Toshiba App Place (HKLM-x32\...\{ED3CBA78-488F-4E8C-B33F-8E3BF4DDB4D2}) (Version: 1.0.6.3 - Toshiba)
TOSHIBA Application Installer (HKLM\...\{21A63CA3-75C0-4E56-B602-B7CD2EF6B621}) (Version: 9.0.2.4 - Toshiba Corporation)
TOSHIBA Audio Enhancement (HKLM\...\{1515F5E3-29EA-4CD1-A981-032D88880F09}) (Version: 2.0.17.0 - Toshiba Corporation)
Toshiba Book Place (HKLM-x32\...\{11244D6B-9842-440F-8579-6A4D771A0D9B}) (Version: 3.3.9661 - K-NFB Reading Technology, Inc.)
TOSHIBA Display Utility (HKLM\...\{84FA4D2D-4273-4C66-BD3D-ADD3FE48DFA2}) (Version: 1.1.5.0 - Toshiba Corporation)
TOSHIBA eco Utility (HKLM\...\{5944B9D4-3C2A-48DE-931E-26B31714A2F7}) (Version: 2.2.0.6404 - Toshiba Corporation)
TOSHIBA Function Key (HKLM\...\{16562A90-71BC-41A0-B890-D91B0C267120}) (Version: 1.1.0001.6403 - Toshiba Corporation)
TOSHIBA HDD Protection (HKLM\...\{94A90C69-71C1-470A-88F5-AA47ECC96B40}) (Version: 2.5.0003.64001 - Toshiba Corporation)
TOSHIBA Password Utility (HKLM-x32\...\InstallShield_{78931270-BC9E-441A-A52B-73ECD4ACFAB5}) (Version: 3.00.344 - Toshiba Corporation)
TOSHIBA Quality Application (HKLM-x32\...\{E69992ED-A7F6-406C-9280-1C156417BC49}) (Version: 1.0.9.3 - TOSHIBA)
TOSHIBA Recovery Media Creator (HKLM-x32\...\{B65BBB06-1F8E-48F5-8A54-B024A9E15FDF}) (Version: 3.1.02.55065006 - Toshiba Corporation)
TOSHIBA Service Station (HKLM\...\{FBFCEEA5-96EA-4C8E-9262-43CBBEBAE413}) (Version: 2.6.8 - Toshiba Corporation)
TOSHIBA Start (HKLM-x32\...\{A74C9CC1-2211-4A75-A688-6F7CFE2C2B12}) (Version: 1.00.02 - TOSHIBA America Information Systems, Inc)
TOSHIBA System Driver (HKLM-x32\...\{1E6A96A1-2BAB-43EF-8087-30437593C66C}) (Version: 1.00.0030 - Toshiba Corporation)
TOSHIBA System Settings (HKLM-x32\...\{05A55927-DB9B-4E26-BA44-828EBFF829F0}) (Version: 1.1.2.32001 - Toshiba Corporation)
TOSHIBA User's Guide (HKLM-x32\...\{3384E1D9-3F18-4A98-8655-180FEF0DFC02}) (Version: 1.00.02 - TOSHIBA)
TOSHIBA VIDEO PLAYER (HKLM\...\{FF07604E-C860-40E9-A230-E37FA41F103A}) (Version: 5.3.27.102 - Toshiba Corporation)
TOSHIBARegistration (HKLM-x32\...\{5AF550B4-BB67-4E7E-82F1-2C4300279050}) (Version: 1.1.6 - TOSHIBA)
TurboTax 2013 (HKLM-x32\...\TurboTax 2013) (Version: 2013.0 - Intuit, Inc)
TurboTax 2014 (HKLM-x32\...\TurboTax 2014) (Version: 2014.0 - Intuit, Inc)
TurboTax 2015 (HKLM-x32\...\TurboTax 2015) (Version: 2015.0 - Intuit, Inc)
TurboTax 2016 (HKLM-x32\...\TurboTax 2016) (Version: 2016.0 - Intuit, Inc)
Tweaking.com - Registry Compressor (HKLM-x32\...\Tweaking.com - Registry Compressor) (Version: 1.1.0 - Tweaking.com)
Ulead VideoStudio SE DVD (HKLM-x32\...\{8F8D9297-FDD2-405A-97E7-E52C7B2F97B3}) (Version: 10.0 - Ulead Systems)
Update Installer for WildTangent Games App (HKLM-x32\...\{2FA94A64-C84E-49d1-97DD-7BF06C7BBFB2}.WildTangent Games App) (Version:  - WildTangent) Hidden
USB CDC Device Driver (HKLM-x32\...\{4545A088-CCEF-43C2-8840-B34B04594FA6}) (Version: 2.0.232.1 - Alcor Micro, Corp.) Hidden
USB CDC Device Driver (HKLM-x32\...\InstallShield_{4545A088-CCEF-43C2-8840-B34B04594FA6}) (Version: 2.0.232.1 - Alcor Micro, Corp.)
Vector Magic (HKLM-x32\...\Vector Magic) (Version: 1.15 - Vector Magic, Inc.)
Visual Studio C++ 10.0 Runtime (HKLM-x32\...\{4412F224-3849-4461-A3E9-DEEF8D252790}) (Version: 10.0.0 - TomTom International B.V.)
VLC media player (HKLM-x32\...\VLC media player) (Version: 2.2.4 - VideoLAN)
WildTangent Games (HKLM-x32\...\WildTangent wildgames Master Uninstall) (Version: 1.0.4.0 - WildTangent)
WildTangent Games App (Toshiba Games) (HKLM-x32\...\{70B446D1-E03B-4ab0-9B3C-0832142C9AA8}.WildTangent Games App-toshiba) (Version: 4.0.10.20 - WildTangent) Hidden
WinRAR 5.01 (64-bit) (HKLM\...\WinRAR archiver) (Version: 5.01.0 - win.rar GmbH)
x264vfw - H.264/MPEG-4 AVC codec (remove only) (HKLM-x32\...\x264vfw) (Version:  - )
Xvid Video Codec (HKLM-x32\...\Xvid Video Codec 1.3.2) (Version: 1.3.2 - Xvid Team)

========================= Devices: ================================


========================= Memory info: ===================================

Percentage of memory in use: 32%
Total physical RAM: 6056.14 MB
Available physical RAM: 4067.35 MB
Total Virtual: 10024.14 MB
Available Virtual: 8128.52 MB

========================= Partitions: =====================================

1 Drive c: (TI10672100G) (Fixed) (Total:687.68 GB) (Free:31.87 GB) NTFS
3 Drive g: () (Removable) (Total:29.71 GB) (Free:29.65 GB) FAT32

========================= Users: ========================================

User accounts for \\CHRIS

Administrator            Chris                    DefaultAccount           
Guest                    

========================= Minidump Files ==================================

No minidump file found

========================= Restore Points ==================================

29-03-2017 04:11:29 Windows Update
04-04-2017 13:30:22 Installed Adobe Reader XI.

**** End of log ****
 



#5 bwv848

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Posted 17 April 2017 - 09:12 PM

Please execute the following from Safe Mode also:
 
:step1: Speccy by Piriform

  • Download and save Speccy from here.
  • Navigate to the directory in which you saved the ZIP file.
  • Right-click on the downloaded ZIP file, click Extract all, taking note of where the files will be extracted, and then hit Extract.
  • Open up the extracted folder, right-click on Speccy64.exe (or Speccy.exe, if your system is 32-bit), and select Run as administrator. Please accept any User Account Control prompts.
  • After waiting a while, click File, then Publish Snapshot.
  • Hit Yes to the Publish Snapshot dialog, then click Copy to Clipboard. Paste the URL in your next reply.

:step2: Check Disk

WARNING: It is recommended that you backup ALL your files. If CHKDSK finds and repairs a corrupted sector, you may lose your data.

  • Click Start, enter cmd.exe in the Search box, right-click on cmd.exe, and then click Run as administrator.
  • Type the following command and hit ENTER:
chkdsk /R
  • You should see this message:
The type of the file system is NTFS.
Cannot lock current drive.

Chkdsk cannot run because the volume is in use by another
process.  Would you like to schedule this volume to be
checked the next time the system restarts? (Y/N)
  • Type Y and hit Enter on your keyboard.
  • Restart your computer and CHKDSK will run.

Once CHKDSK is complete, we need the log:

  • Click Start, enter powershell.exe in the Search box, right-click on powershell.exe, and then click Run as administrator.
  • Copy this command:
Get-WinEvent -FilterHashTable @{logname="Application"; id="1001"}| ?{$_.providername –match "wininit"} | fl timecreated, message | out-file $Env:UserProfile\Desktop\CHKDSKResults.txt
  • Right-click in Powershell to paste the command.
  • You will find CHKDSKResults.txt on your Desktop. Copy/paste that log in your next reply.

:step3: System File Checker

  • Click Start, enter cmd.exe in the Search box, right-click on cmd.exe, and then click Run as administrator.
  • Type the following command and hit ENTER:
sfc /SCANNOW
  • After the scan is finished, you will see one of three things:
Windows Resource Protection did not find any integrity violations.
Windows Resource Protection found corrupt files and successfully repaired them. Details are included in the CBS.Log %WinDir%\Logs\CBS\CBS.log.
Windows Resource Protection found corrupt files but was unable to fix some of them. Details are included in the CBS.Log %WinDir%\Logs\CBS\CBS.log.
  • If you see either of the two latter messages, please immediately enter the following command:
findstr /c:"[SR]" %windir%\Logs\CBS\CBS.log >"%userprofile%\Desktop\sfcdetails.txt"
  • Then, attach sfcdetails.txt, which is found on your Desktop, in your next reply.

:step4: Autoruns by Sysinternals

  • Download and save Autoruns from here.
  • Navigate to the directory in which you saved the file.
  • Right-click on Autoruns64.exe, select Run as administrator, and accept any User Account Control prompts.
  • Wait for a minute or so, then go to File, Save..., and save the file to your Desktop. Use the default name and ensure that the file extension while saving is .arn.
  • Zip and attach the .arn file in your next post.


#6 juliofelipe

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Posted 19 April 2017 - 09:01 PM

So, I'm having some trouble...

 

I ran Speccy - no problem.

 

I ran the Check Disk - it scanned quickly up to 25%, and then stayed there for at least 2 hours.  When I woke up in the morning, it said "Scanning and Repairing Drive - 100% Complete" - but then nothing happened.  It was on the main Toshiba boot up page, and right on top of the Scanning and Repairing message were the circling dots.  I thought it was just being slow wrapping up the process, so I let it continue to run.  When I finally had a chance to get back to it, it was 24 hours later and still on that same screen that said it was 100% complete.  At that point, I figured something must be off, it shouldn't take 36+ hours to run this (my HDD isn't that big, and my computer isn't that slow) - so I restarted my computer.  It did the same thing as before and wouldn't boot up, so I had to get into Safe Mode.  I was planning to move ahead to the other steps you outlined, but when I selected the option for Safe Mode, it rebooted the computer and Check Desk started running again.  Same thing as last time - it quickly went through the first 25% and has been there for a little while.  I'm assuming I'm looking at another long scan ahead of me.

 

So it seems that the command to run Check Disk after a restart is still locked in there and I'm not sure how to bypass it.

 

What should I do at this point?

 

Thanks.



#7 bwv848

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Posted 19 April 2017 - 09:30 PM

It could be that your HDD has gone kaput. Try running Seagate SeaTools for DOS (the one with the nice GUI). Run the long test and let me know the outcome.

Regards,
bwv848



#8 juliofelipe

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Posted 19 April 2017 - 11:37 PM

I was able to get through the Check Disk issue and run the remaining programs from your previous post.  The results are posted below. 

 

But before I get to those, I did go to run the SeaTools program - but is says I need to burn the ISO onto a CD.  When I downloaded the ISO it is an 8.5 GB file and I don't have and DL CDs - the few that I have are the 4.7GB CDs.  The ISO won't let me put it on a DVD.  Is there another way to run SeaTools?

 

But, back to your previous post:

#1 - http://speccy.piriform.com/results/ol8rEeeGKTjGEVx6APLm6DT

#3 - system file checker did not find any integrity violations.

#4 - the autoruns log is attached

#2 - pasted below is the chkdskresults info

 

Thanks,

Chris

 


TimeCreated : 4/19/2017 8:47:27 PM
Message     :
              
              Checking file system on C:
              The type of the file system is NTFS.
              Volume label is TI10672100G.
              
              A disk check has been scheduled.
              Windows will now check the disk.                         
              
              Stage 1: Examining basic file system structure ...
              Cleaning up instance tags for file 0x1589d.
              Cleaning up instance tags for file 0x4bdcf.
                839168 file records processed.                                                        
              File verification completed.
                15146 large file records processed.                                   
                0 bad file records processed.                                     
              
              Stage 2: Examining file name linkage ...
                985650 index entries processed.                                                       
              Index verification completed.
                0 unindexed files scanned.                                        
                0 unindexed files recovered to lost and found.                    
              
              Stage 3: Examining security descriptors ...
              Cleaning up 6380 unused index entries from index $SII of file 0x9.
              Cleaning up 6380 unused index entries from index $SDH of file 0x9.
              Cleaning up 6380 unused security descriptors.
              Security descriptor verification completed.
                73242 data files processed.                                           
              CHKDSK is verifying Usn Journal...
              Usn Journal verification completed.
              
              Stage 4: Looking for bad clusters in user file data ...
                839152 files processed.                                                               
              File data verification completed.
              
              Stage 5: Looking for bad, free clusters ...
                8376745 free clusters processed.                                                       
              Free space verification is complete.
              CHKDSK discovered free space marked as allocated in the volume bitmap.
              
              Windows has made corrections to the file system.
              No further action is required.
              
               721082343 KB total disk space.
               686315952 KB in 582479 files.
                  323232 KB in 73243 indexes.
                       0 KB in bad sectors.
                  936175 KB in use by the system.
                   65536 KB occupied by the log file.
                33506984 KB available on disk.
              
                    4096 bytes in each allocation unit.
               180270585 total allocation units on disk.
                 8376746 allocation units available on disk.
              
              Internal Info:
              00 ce 0c 00 5e 00 0a 00 48 c5 11 00 00 00 00 00  ....^...H.......
              8a 33 00 00 73 00 00 00 00 00 00 00 00 00 00 00  .3..s...........
              
              Windows has finished checking your disk.
              Please wait while your computer restarts.
              



 

 

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#9 bwv848

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Posted 20 April 2017 - 04:55 PM

Hi, Chris, :)

 

Yes, you may, run Seatools for Windows, in Safe Mode. Again, please perform the Long Generic test.

 

Regards,

bwv848



#10 juliofelipe

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Posted 20 April 2017 - 11:15 PM

I downloaded the Seatools and when I run it, I get a blue screen error and the system restarts.  I tried it a couple of times, and even reinstalled the Seatools software and still got the same error.  I did notice that the download page said the program was for Windows 7 and 8 - but didn't say anything about Windows 10.  Could that be why the program keeps crashing?

 

Either way, I haven't been able to get Seatools to run. =(



#11 bwv848

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Posted 21 April 2017 - 07:33 AM

I am beginning to lean towards a faulty hard drive. Can you zip up the contents of C:\Windows\Minidump and attach them in your next reply?



#12 juliofelipe

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Posted 22 April 2017 - 09:08 PM

Attached is a .zip of the Minidump folder.

 

I've been running my computer in safe mode and have been able to access the internet and run various programs (but none of the MS Office program).  If it is a hard drive issue, wouldn't those not work too - or is it possible that there is a corruption only in one of the places related to the non-safe mode start up functions?  ... I'm just holding on to the hope that it isn't time for a new computer - but it's starting to sound like it might be. =(

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#13 JohnC_21

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Posted 22 April 2017 - 09:55 PM

I don't know if this is related to your problem but just wanted to point out you only have approx 5% free space on your System Drive. Your Speccy report shows the drive as good but as bwv848 suggested it's best to run a HD specific diagnostic program.



#14 juliofelipe

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Posted 23 April 2017 - 09:29 AM

I tried reinstalling Seatools and was able to get it to run. Yay!

 

I ran the long generic test and the result said it passed.  Yay!!!!

 

Chris



#15 bwv848

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Posted 23 April 2017 - 09:48 PM

I don't know if this is related to your problem but just wanted to point out you only have approx 5% free space on your System Drive. Your Speccy report shows the drive as good but as bwv848 suggested it's best to run a HD specific diagnostic program.

Very good point, John! :) I overlooked this... Windows frequently throws tantrums when a hard drive has little space. :(

 

@juliofelipe,

 

Try performing a clean boot and see whether if you can boot normally.






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