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Black screen with cursor


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#1 camiflappy

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Posted 16 April 2017 - 01:54 PM

Good evening, I'm seeking help
When I boot and log into windows I only get a black screen with my cursor, I'm able to open applications with the task manager, but if I try to launch explorer.exe it closes itself after 5s without changes in the screen. This happened after another issue I had that was solved after a windows reinstall (while keeping my files), and I deleted the windows.old folder, then the computer stopped working as it is right now, and after 2 more reinstalls it's still on the black screen with cursor.

I'm also able to boot into safe mode using msconfig, but I don't know what to do next.

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#2 camiflappy

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Posted 16 April 2017 - 04:17 PM

Im u song windows 10 if that is any help, and I tried running sfc /scannow as well as reinstalling the laptop nvidia drivers and the intel ones, with no success.

#3 camiflappy

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Posted 16 April 2017 - 08:18 PM

Also the hidden admin account seems to work without trouble, so I'm not too auto what could be the problem.

#4 bwv848

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Posted 19 April 2017 - 09:52 PM

Hi, camiflappy,

 

It's been three days — I do apologize for the tardy response. If you still need help, please give me an update on your current situation.

 

Regards,

bwv848


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#5 camiflappy

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Posted 19 April 2017 - 10:31 PM

Hey, bwv848

 

Well, I decided for the clean windows install route, and it certaintly fixed the problem, wich I suppose was a driver issue.

 

Thanks anyway! :D



#6 bwv848

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Posted 20 April 2017 - 08:51 AM

You're welcome. :)

 

Regards,

bwv848


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