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Possible Bug Or Virus


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#1 sallyb

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Posted 05 September 2006 - 07:14 PM

I am using a windows98(se) on an desktop and connecting via dial-up(56kmodem).

Two problem(dont know if they are related: When I first connect to ISP it states below "unable to find server". But ,at that point, it does connect anyway...but the juno home page is not there. However, when I press "refresh" the juno home page does finally appear.

I am ,then, able to use the computer and go to "favorites" (bookmark) where I select a site I wish to visit. The site comes up as usual. But within short time it fails to work when I click to go the various sections of that site. Also, after that first selected "favorite" it will no longer pull up any more sites. At that time, I must click on MSN site from desktop icon, and can use address entries there to get to other sites. Strange thing is when I got to "bleeping computer" I have been able to click on different parts of this site with no problem.

PS: I have already ran win 98 se disk to try to fix problem....no help.

Anyone have any other solutions???Thanks, Sally.

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#2 sallyb

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Posted 07 September 2006 - 03:21 AM

I feel like an orphan. Is there not anyone who might offer me advice on my post? Should I download to that"take this"(or whatever the name is of that registry transfer for analysis)?

#3 boopme

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Posted 07 September 2006 - 02:23 PM

just trying to help as I don't remember 98 so well.
1) Have you run your Antivirus/spyware apps/ If so what happened.
2)When you get to the Juno page,try in the Tools menu, go to Internet Options. The following buttons may be unavailable:
Use Current
Use Default
Use Blank
Try use current. Or you may have to copy/paste or type the Address in the address bar when you are at the Juno page.
Click Apply ,click OK.
restart

let us know
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#4 sallyb

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Posted 08 September 2006 - 06:20 AM

I have done the usual things. (1)ran adaware and spybot to rid myself of various critters(2)ran scan disc,(3)ran repair for IE6 in the add/remove of control panel. Nothing else that I can think of.

It just wont let click and pull up a site most of the time. It also doesnt let me work with PDF most of the time. Just refuses to allow me the operate on normal basis.

Im not computer smart enought to go through registry and delete what shouldnt be there.

Oh well, as usual I end up having to take it back to the computer shop for work....just hate to pay$90 every time he works on it. But then ,I hope someone here will have an answer before I do that.

#5 acklan

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Posted 08 September 2006 - 08:54 AM

You may have a DNS issue. Try to reset you Rcache.
Start> Run> cmd> ipconfig /flushdns
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#6 Joshuacat

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Posted 08 September 2006 - 09:42 AM

Also, try to clear your cache...

Open up Internet Explorer, and click on the Tools menu and then Internet Options. At the General tab, which should be the first tab you are currently on, click on the Delete Files button and put a checkmark in Delete offline content. Then press the OK button. This may take quite a while, so do not be alarmed with how long it takes. When it is done, your Temporary Internet Files will now be deleted.
JC

#7 sallyb

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Posted 10 September 2006 - 07:29 AM

Acklan:when I place "cmd" in run, it doesnt do anything; dont know what IP config is' or "flushdns"??

Joshua: I run ccleaner often to eliminate temp files and other congestion.

Any other ideas?? Ah, the mysteries of a computer. Thanks for you guys suggestions.

#8 sallyb

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Posted 10 September 2006 - 07:30 AM

Acklan:when I place "cmd" in run, it doesnt do anything; dont know what IP config is' or "flushdns"??

Joshua: I run ccleaner often to eliminate temp files and other congestion.

Any other ideas?? Ah, the mysteries of a computer. Thanks for you guys suggestions.

#9 Yourhighness

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Posted 10 September 2006 - 07:58 AM

Hey sallyb,

for ipconfig look here:
http://www.chicagotech.net/ipconfig.htm#Using%20ipconfig%20/all%20or%20winipcfg

As for the cmd, try command.

rgds,

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#10 acklan

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Posted 10 September 2006 - 08:49 AM

You can read up on ipconfig and the switches that control it here.
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#11 Joshuacat

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Posted 10 September 2006 - 09:05 AM

Here's one of the support articles from the Juno website that may help:

Common Browser Errors / Solutions

The index of errors are found below:

Common Errors / Solutions - Juno 5.0 and lower
JC

#12 sallyb

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Posted 12 September 2006 - 02:51 AM

Lot of good advice guys. Unfortunately, much of this requires an advanced computer savy person.

I did run IPCONFIG, it flashed a dark box but wouldnt stay up. I then went to "find files" and inserted IPCONFIG. Got a big list of items. It had an "application" file for IPCONIG but when I clicked it again only flashed and disappeared. But I clicked on other things there. When I clicked the application file "WINIPCFG it did bring up a format of information: 1.adapter address2. IP address 3. subnet mask 4. default gateway 5. dhcp server. Dont know what good it is to know this stuff?

Also, found an ad on that page of complex issues that said free to get rid of bugs (PC BUG DOCTOR). downloaded it and it stated it found 4 bugs...and fixed same. Next, I tried to go to your other suggested sites to read the info. BUT NOW THE PROBLEM IS NOT JUST NOT CLICKING IN VAIN WITH NO RESPONSE...IT NOW GIVES ME A COLORED BOX THAT SAYS "POP-UP" ACCOMPANIED BY A TONE. Whats that all about.

I suppose Im at a point of taking computer back to the repair guy. Damn ,he is making a good living off me these last few years.

But Im still all ears for further instructions. thanks ,Sally


PS:When I did go to that format with all the info about my computer, I clicked on "release" and "renew". It didnt react to any such clicks.

Edited by sallyb, 12 September 2006 - 02:54 AM.


#13 randyrayd

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Posted 12 September 2006 - 05:57 PM

Good job. You found out the IP configuration command in 98-2 is winipcfg.

With respect to all the other answers, why don't you call/email Juno tech support. This may be an ISP problem. Possibly why you can't renew your IPA is you may have a static addy.

Your comment about how everything is working okay, but then you can't "go to the various sections of the site" could be an ISP timeout...you've been idle for a while and disconnected.

Your comment on not having this problem here suggests (to me)you are either more active or quicker here and not being timed out or you have problem with your ISP (and homepage) and not your connection.

Dialup is slow at the best times and possibly the reason for needing to refresh to get your homepage.

HTH

rd

#14 PC WizKid

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Posted 14 September 2006 - 05:49 AM

Have you contacted your ISP yet, to see if the problem is at there end.
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