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tcpip.sys BCOD on ms surface pro 4 computer


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8 replies to this topic

#1 jpc100

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Posted 15 April 2017 - 10:02 PM

tcpip.sys BCOD on ms surface pro 4 computer  happens once in a while .. now to fix?

 

not sure how to update my post but here are the 2 filesAttached File  SysnativeFileCollectionApp.zip   409.07KB   0 downloads

Attached Files


Edited by jpc100, 16 April 2017 - 02:29 PM.


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#2 bwv848

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Posted 16 April 2017 - 08:25 AM

Greetings, jpc100, and :welcome: to BleepingComputer's Windows Crashes, BSOD, and Hangs Help and Support forum!

Please follow these BSOD posting instructions and attach the requested files in your next reply.

Thank you.

Regards,
bwv848

Useful information!
Please only use the ZIP compression format, do not use 7z, RAR, etc.!!!


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#3 jpc100

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Posted 16 April 2017 - 06:42 PM

here are the files

Attached Files



#4 bwv848

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Posted 16 April 2017 - 06:59 PM

No memory dumps in the uploaded reports. Please stop using CCleaner as it automatically deletes memory dumps. We'll have to wait for your computer to BSOD again...


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#5 jpc100

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Posted 02 May 2017 - 12:04 AM

not sure i am doing this correctly in reply  but here is my newest files  had deleted ccleaner so the new files should be accurate....Attached File  SysnativeFileCollectionApp.zip   669.84KB   1 downloads



#6 jpc100

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Posted 02 May 2017 - 12:09 AM

not sure i am doing this correctly in reply  but here is my newest files  had deleted ccleaner so the new files should be accurate....attachicon.gifSysnativeFileCollectionApp.zip

 


here is the other file

Attached Files



#7 bwv848

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Posted 02 May 2017 - 02:22 PM

No dumps again. Have you been using CCleaner or Disk Cleanup? With no dumps, I'd suggest the following:

 

-update Windows

-update ALL networking drivers

-run Driver Verifier


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#8 jpc100

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Posted 02 May 2017 - 10:02 PM

hope the dump files are on the new files

Attached Files



#9 bwv848

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Posted 02 May 2017 - 10:24 PM

Yes, the dumps made it over this time. Thank you for your understanding. :)
 
Looks like Malwarebytes is to blame:

2: kd> knL
 # Child-SP          RetAddr           Call Site
00 ffffdc80`db77b218 fffff802`d64043a9 nt!KeBugCheckEx
01 ffffdc80`db77b220 fffff802`d6403b3c nt!KiBugCheckDispatch+0x69
02 ffffdc80`db77b360 fffff802`d63ff4ad nt!KiSystemServiceHandler+0x7c
03 ffffdc80`db77b3a0 fffff802`d629a284 nt!RtlpExecuteHandlerForException+0xd
04 ffffdc80`db77b3d0 fffff802`d6299063 nt!RtlDispatchException+0x404
05 ffffdc80`db77bac0 fffff802`d6404482 nt!KiDispatchException+0x143
06 ffffdc80`db77c180 fffff802`d6402734 nt!KiExceptionDispatch+0xc2
07 ffffdc80`db77c360 fffff80e`a1b47486 nt!KiGeneralProtectionFault+0xf4
08 ffffdc80`db77c4f0 fffff80e`a19882ce tcpip!AlepFreeCloneConnectRedirectLayerData+0x16
09 ffffdc80`db77c520 fffff80e`a19892c0 NETIO!ClassifyContextCleanupRoutine+0x6e
0a ffffdc80`db77c550 fffff80e`a1cb26ff NETIO!WfpObjectDereference+0x20
0b ffffdc80`db77c580 fffff802`db94701c fwpkclnt!FwpsReleaseClassifyHandle0+0xf
0c ffffdc80`db77c5b0 ffff9986`d49e4960 mwac+0x701c
0d ffffdc80`db77c5b8 fffff802`db94fb00 0xffff9986`d49e4960
0e ffffdc80`db77c5c0 fffff802`db94f840 mwac+0xfb00
0f ffffdc80`db77c5c8 fffff802`db94fb40 mwac+0xf840
10 ffffdc80`db77c5d0 fffff802`db94fb40 mwac+0xfb40
11 ffffdc80`db77c5d8 fffff802`db947ab1 mwac+0xfb40
12 ffffdc80`db77c5e0 ffff9986`d49e4960 mwac+0x7ab1
13 ffffdc80`db77c5e8 fffff802`00000002 0xffff9986`d49e4960
14 ffffdc80`db77c5f0 00000000`00000002 0xfffff802`00000002
15 ffffdc80`db77c5f8 ffffdc80`db77c690 0x2
16 ffffdc80`db77c600 fffff802`db94fb40 0xffffdc80`db77c690
17 ffffdc80`db77c608 fffff802`db945ea3 mwac+0xfb40
18 ffffdc80`db77c610 ffffdc80`db77c690 mwac+0x5ea3
19 ffffdc80`db77c618 fffff802`db94f760 0xffffdc80`db77c690
1a ffffdc80`db77c620 00000000`00000000 mwac+0xf760

As you can see from our stack trace, mwac.sys, your Malwarebytes Web Access Control driver is referenced several times.
 
You're using a slightly outdated version of Malwarebytes — we can tell from the driver:

2: kd> lm k vm mwac
start             end                 module name
fffff802`db940000 fffff802`db959000   mwac     T (no symbols)           
    Loaded symbol image file: mwac.sys
    Image path: \??\C:\WINDOWS\system32\drivers\mwac.sys
    Image name: mwac.sys
    Timestamp:        Thu Mar 23 21:14:36 2017 (58D472FC)
    CheckSum:         000219CA
    ImageSize:        00019000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Please update Malwarebytes therefore. They've fixed some BSOD-causing bugs with their latest release (even though some still remain, if I understand correctly).


Edited by bwv848, 02 May 2017 - 10:25 PM.

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