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Infected with undetectable adware/malware


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#1 Mike245

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Posted 15 April 2017 - 03:59 PM

So, a few days ago some kind of adware/malware seems to have been installed on my system - every 1 out of 10-15 new tabs that I open gets redirected to http://search.queryrouter.com/?pid=exp , also whenever I open a new tab with chrome, the blue loading circle appears next to my mouse, which it didn't before, so this is probably related. I scanned with a few on-demand scanners - adwcleaner, hitman pro, zemana, malwarebytes, tdsskiller, kss, mbar and none of them found anything, I have no idea how to remove it. I attached the log instead of pasting it cuz it's a bit long, thanks for any help

Attached Files



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#2 nasdaq

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Posted 16 April 2017 - 09:40 AM

Hello, Welcome to BleepingComputer.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.
===

Press the windows key Windows_Logo_key.gif+ r on your keyboard at the same time. This will open the RUN BOX.
Type Notepad and and click the OK key.

Please copy the entire contents of the code box below to a new file.


Start

CreateRestorePoint:
EmptyTemp:
CloseProcesses:

GroupPolicy: Restriction <======= ATTENTION
GroupPolicyScripts: Restriction <======= ATTENTION
CHR Extension: (Popup Blocker Pro) - C:\Users\User\AppData\Local\Google\Chrome\User Data\Default\Extensions\kiodaajmphnkcajieajajinghpejdjai [2017-03-19]
CHR Extension: (Chrome Web Store Payments) - C:\Users\User\AppData\Local\Google\Chrome\User Data\Default\Extensions\nmmhkkegccagdldgiimedpiccmgmieda [2017-03-19]
CHR Extension: (Chrome Media Router) - C:\Users\User\AppData\Local\Google\Chrome\User Data\Default\Extensions\pkedcjkdefgpdelpbcmbmeomcjbeemfm [2017-03-19]
S3 trufos; C:\WINDOWS\System32\drivers\trufos.sys [485512 2017-03-25] (BitDefender S.R.L.)
Task: {20D68942-F858-4ADC-A9C3-038A4E190C6D} - System32\Tasks\{51BDA92C-2905-4F91-B117-B4D7472703CA} => Chrome.exe hxxps://ui.skype.com/ui/0/7.33.0.105/en/go/help.faq.installer?LastError=1603
Task: {221F46EB-CE6F-4D57-834E-37586F40E716} - System32\Tasks\{E52A56CD-EB63-46B8-BA6A-849E018B8602} => Chrome.exe hxxps://ui.skype.com/ui/0/7.33.0.105/en/go/help.faq.installer?LastError=1603
Task: {44BD4829-2B53-4BBF-BE3F-05256F189282} - System32\Tasks\{F3EB16FC-ED7F-4475-8907-4361868B922E} => Chrome.exe hxxps://ui.skype.com/ui/0/7.33.0.105/en/go/help.faq.installer?LastError=1603
Task: {EDB62892-F223-4601-9825-19FBA4B828F1} - System32\Tasks\{D0C87686-56ED-4979-B869-0040B9E46CC8} => Chrome.exe hxxps://ui.skype.com/ui/0/7.33.0.105/en/go/help.faq.installer?LastError=1603
Task: {F4CE26CB-6845-46E3-A57F-C210818AAC32} - System32\Tasks\{0BD8B49E-0384-4249-BA40-AFDE36647F4E} => Chrome.exe hxxps://ui.skype.com/ui/0/7.33.0.105/en/go/help.faq.installer?LastError=1603
C:\WINDOWS\System32\drivers\trufos.sys

End
Save the file as fixlist.txt in the same folder where the Farbar tool is running from.
The location is listed in the 3rd line of the Farbar log you have submitted.

Run FRST and click Fix only once and wait.

The tool will create a log (Fixlog.txt) please post it to your reply.
===

--RogueKiller--
  • Download & SAVE to your Desktop Download RogueKiller
  • Quit all programs that you may have started.
  • Please disconnect any USB or external drives from the computer before you run this scan!
  • For Vista or above, right-click the program file and select "Run as Administrator"
  • Accept the user agreements.
  • Execute the scan and wait until it has finished.
  • If a Windows opens to explain what [PUM's] are, read about it.
  • Click the RoguKiller icon on your taksbar to return to the report.
  • Click open the Report
  • Click Export TXT button
  • Save the file as ReportRogue.txt
  • Click the Remove button to delete the items in RED
  • Click Finish and close the program.
  • Locate the ReportRogue.txt file on your Desktop and copy/paste the contents in your next.
=======

Please let me know what problem persists with this computer.


p.s.
Please check with your Internet Provider is these IP addresses in bold are required.
Tcpip\Parameters: [DhcpNameServer] 89.25.0.253 84.22.22.14

#3 Mike245

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Posted 16 April 2017 - 01:39 PM

Did everything, those are indeed my ISP's dns addresses. Not sure if the malware is gone, the blue loading circle whenever I open a new tab remains, and so far I haven't gotten any new tab redirects to that page, but it happens completely randomly, sometimes I get it a few times in a row when I open a new tab, other times it happens only once every few hours, without any recognizable pattern

 

Here are the logs:

Attached Files



#4 nasdaq

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Posted 17 April 2017 - 08:24 AM

Run this cleaning tool.

Temporarily disable your AV program so it does not interfere.
Info on how to disable your security applications How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs - Security Mini-Guides.

Download Zoek tool from here

When the download appears, save to the Desktop.
On the Desktop, right-click the Zoek.exe file and select: Run as Administrator
(Give it a few seconds to appear.)

Next, copy/paste the entire script inside the code box below to the input field of Zoek:
createsrpoint;
autoclean;
emptyclsid;
emptyffcache;
FFdefaults;
emptyiecache;
iedefaults;
emptychrcache;
CHRdefaults;
emptyalltemp;
emptyfolderscheck;delete
ipconfig /flushdns;b
Now...
Close any open Browsers.
Click the Run script button, and wait. It takes a few minutes to run all the script.

When the tool finishes, the zoek-results.log is opened in Notepad.
The log is also found on the systemdrive, normally C:\
If a reboot is needed, the log is opened after the reboot.

Please attach the zoek-results.log in your reply.
===

Also, please provide an update on how the computer is behaving after running the above script.

#5 Mike245

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Posted 18 April 2017 - 06:10 AM

Ok, so I haven't had any redirects to that site ever since the FRST and Roguekiller things, I think it's fixed, however the blue loading circle whenever I open a new tab remains. I'm not 100% sure that I didn't have it before being infected, I just don't remember having it, it's not supposed to be like that, right? 
 
I downloaded zoek, opened it as admin, ran the script you gave me, however, it reaches a point where it gets stuck on the same thing, meaning the text in the textbox doesn't change and nothing happens, yet it keeps saying that zoek.exe is still running and for me to wait until it completes. The first time I waited 2 hours without opening any browser in that time just to see if something happens, nothing happened. If I try to close it it just reopens immediately, also if I open a browser while zoek is running, every 10 seconds the page goes to the bottom as if I've clicked the Page Down button until it goes to the bottom. I ran it a few more times with the same result.
  
Here's the content of the textbox at which zoek gets stuck:
 
Zoek.exe v5.0.0.1 Updated 27-09-2015
Tool run by User on Tue 04/18/2017 at 13:21:12.47.
Microsoft Windows 10 Pro 10.0.15063  x64
Running in: Normal Mode No Internet Access Detected
Launched: C:\Users\User\Desktop\zoek.exe [Scan all users] [Script inserted] 
 
===== Runcheck 13:22:51.41 =====
 
--- Create Environment Variables 13:22:52.43 
--- Create System Restore Point 13:22:57.89 
--- Checking Input 13:23:04.84 
--- AU AppData Check 13:23:13.87 
--- Remove From Windows Installer 13:23:16.89 
--- Registry HKLM Software Check 13:24:59.37 
--- Quick Launch Shortcut Check 13:25:21.59 
--- IE Startpage Check 13:25:26.51 
--- Program Files DB Check 13:26:01.06 
--- C:\Users\Default\AppData DB Check 13:26:59.95 
--- C:\Users\defaultuser0\AppData DB Check 13:26:59.95 
--- C:\Users\User\AppData DB Check 13:26:59.95 
--- C:\WINDOWS\SysNative\config\systemprofile\AppData DB Check 13:26:59.95 
--- C:\WINDOWS\sysWoW64\config\systemprofile\AppData DB Check 13:26:59.95 
--- C:\WINDOWS\serviceprofiles\networkservice\AppData DB Check 13:26:59.95 
--- C:\WINDOWS\serviceprofiles\Localservice\AppData DB Check 13:26:59.95 
--- C:\Users\User DB Check 13:29:57.33 
--- C:\PROGRA~3 DB Check 13:30:19.56 
--- C:\Users\Default\AppData\Local DB Check 13:30:25.69 
--- C:\Users\Default User\AppData\Local DB Check 13:30:25.69 
--- C:\Users\defaultuser0\AppData\Local DB Check 13:30:25.69 
--- C:\Users\User\AppData\Local DB Check 13:30:25.69 
--- C:\WINDOWS\SysNative\config\systemprofile\AppData\Local DB Check 13:30:25.69 
--- C:\WINDOWS\sysWoW64\config\systemprofile\AppData\Local DB Check 13:30:25.69 
--- C:\WINDOWS\serviceprofiles\networkservice\AppData\Local DB Check 13:30:25.69 
--- C:\WINDOWS\serviceprofiles\Localservice\AppData\Local DB Check 13:30:25.69 
--- C:\ProgramData\Microsoft\Windows\Start Menu\Programs DB Check 13:32:57.00 
--- C:\Users\User\AppData\Roaming\Microsoft\Windows\Start Menu\Programs DB Check 13:33:11.33 
--- Tasks DB Check 13:33:20.59 
--- C:\Users\User\AppData\LocalLow DB Check 13:33:26.43 
--- C:\WINDOWS\SysNative\config\systemprofile\AppData\LocalLow DB Check 13:33:26.43 
--- C:\WINDOWS\sysWoW64\config\systemprofile\AppData\LocalLow DB Check 13:33:26.43 
--- C:\WINDOWS\serviceprofiles\Localservice\AppData\LocalLow DB Check 13:33:26.43 
--- Tasks2 DB Check 13:34:23.86 
--- Documents DB Check 13:35:07.74 
--- Documents2 DB Check 13:35:19.19 
--- C:\Users\Public\Desktop DB Check 13:35:21.08 
--- C:\Users\User\Desktop DB Check 13:35:28.50 
--- Services DB Check 13:35:43.48 
 

I've attached 2 zoek results log, the second one is the first log and the first one represents all the other logs after the first which are all the same 

Attached Files


Edited by Mike245, 18 April 2017 - 06:11 AM.


#6 nasdaq

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Posted 18 April 2017 - 07:30 AM

Reset Chrome...
Open Google Chrome, click on menu icon google-chrome-setting-icon.png which is located right side top of the google chrome.
 
Click "Settings" then "Show advanced settings" at the bottom of the screen.
 
Click "Reset browser settings" button.
 
Restart Chrome.

How is it now?

#7 Mike245

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Posted 18 April 2017 - 09:45 AM

Well, I still get the blue loading circle for 2-3 secs every time I open a new tab, though after I open a new tab, subsequently opening new tabs in the next ~1 min doesn't make the blue loading circle show, probably should have mentioned that earlier. Also, if I open a new tab during that ~1 min timer, the timer seems to get reset, so I can open 10 new tabs 30 seconds apart from each other, and no blue loading circle will be shown, but if I wait about a minute, it does show. Can you tell me if this is supposed behaviour, or there is something wrong? Cuz I don't remember having this before, but I'm not sure



#8 nasdaq

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Posted 19 April 2017 - 08:47 AM

Is your Windows Defender still disabled?

#9 Mike245

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Posted 19 April 2017 - 09:47 AM

I enabled it, what now?



#10 nasdaq

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Posted 19 April 2017 - 12:55 PM

I never paid attention but when I click the New Tab in Chrome I get the blue circle as well.

My system is working fine.

Disable all the Chrome Extensions it may just be that one of them is cause this issue.
It may also be the Anti-Virus checking on it.

#11 Mike245

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Posted 19 April 2017 - 01:14 PM

Well in that case I guess it's all done, thanks for all the help!



#12 nasdaq

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Posted 20 April 2017 - 07:07 AM

If all is well.

To learn more about how to protect yourself while on the internet read this little guide best security practices keep safe.
http://www.bleepingcomputer.com/forums/t/407147/answers-to-common-security-questions-best-practices/


https://www.bleepingcomputer.com/tutorials/keep-your-computer-safe-online/
Simple and easy ways to keep your computer safe and secure on the Internet.
===




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