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PC Crashing whenever I open up a game


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#1 Louhii

Louhii

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Posted 15 April 2017 - 03:24 PM

Recently my computer has been crashing whenever I open any game. It started randomly about a month ago, I had not installed new programs, no viruses, didn't upgrade or change components of my computer. When it crashes the screen turns off, all connected devices power off, but the power button on my computer stays on, if I press it nothing happens. I have to unplug the computer to power it off begore booting it up again. To try snd fix this I've dusted and cleaned the inside, ran multiple virus scans to make sure, I did a factory reset and I've changed power saving options. Can anyone help? 

 

· OS - Windows 8.1, 8, 7, Vista ?

Windows 10

· x86 (32-bit) or x64 ?

x64

· What was original installed OS on system?

x64

· Is the OS an OEM version (came pre-installed on system) or full retail version (YOU purchased it from retailer)?

OEM version
· Age of system (hardware)

Approx 3 years

· Age of OS installation - have you re-installed the OS?

3 years, have not reinstalled

· CPU

AMD A8-550 APU with Radeon™ HD Graphics (4 CPUs), ~ 3.2GHz

 

· Video Card

768MB ATI AMD Radeon HD 7560D (Lenovo)

· MotherBoard - (if NOT a laptop)

Lenovo

· Power Supply - brand & wattage (skip if laptop)
280W I think

· System Manufacturer

Lenovo
· Exact model number (if laptop, check label on bottom)

10117

· Laptop or Desktop?

Desktop

Attached Files



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#2 usasma

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Posted 16 April 2017 - 06:40 AM

Nothing real significant in the uploaded reports.

Most often this is a sign of a hardware problem.

 

Wait until the system crashes again, then recover from the crash and immediately generate the following report.

You can start the temperature monitoring right away (so it will capture the temps when the system crashes:

 

Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog)
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on the "Administrative Events" heading
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

FYI - If we're looking for Event ID 41 errors (unexplained shutdowns), there's more info on that here:  http://support.microsoft.com/kb/2028504

While waiting for a reply, please monitor your temps with this free utility: 

SpeedFan v. 4.5.1 and later (free from here:  http://www.almico.com/sfdownload.php ) can log temperatures in a CSV file:
You may not need to log temps.  If uncertain, please ask.

To make it work (log the temps to a file) you have to do BOTH of the below:

1. Enable logging in general: Configure...Log...check "Enabled" then click on OK to save.

2. Enable logging for specific checks: Configure...Temperatures..left click on each sensor, then click on "Logged" at the bottom of the Window (for our purposes we want them all) then once you've selected "Logged" for all sensors, then click on OK to save.

The log will be located at C:\Program Files (x86)\SpeedFan

Naming: log files are named SFLogYYYYMMDD.csv, where YYYY is the year (four digits), MM is the month (2 digits, zero padded) and DD is the day (2 digits, zero padded). If a file already exists by that name, the file that already exists is renamed according to the following naming scheme: SFLogYYYYMMDD-CCCC.csv, where CCCC is a increasing number. The new file is then created with the standard file name scheme.

Notes: whenever you change the options related with logging, SpeedFan starts a new log file.

NOTE:You may want to turn logging off when we're done - as I don't know it's impact on performance or on the system.


 

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