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Mouse cursor randomly moving to corners of screen


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9 replies to this topic

#1 oranng

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Posted 14 April 2017 - 05:52 PM

Frequently my mouse cursor will snap to the bottom-right corner of my screen or the top-left corner. 

When it snaps to the bottom-right, my start icon is clicked. Also, when the top-left is moved to my tab will change if I am not in the first tab.  

Running Windows 10 Home.

 

I believe this is a malware problem but I am not sure. I recently reinstalled my OS and am still experiencing the issue. 

 

I would be grateful for any help leading me closer to the solution of the problem. 

 

 

 

 

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#2 nasdaq

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Posted 15 April 2017 - 08:56 AM

Hello, Welcome to BleepingComputer.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.
===

This fix is just a cleanup and I do not suspect that it will solve your mouse problem.

Press the windows key Windows_Logo_key.gif+ r on your keyboard at the same time. This will open the RUN BOX.
Type Notepad and and click the OK key.

Please copy the entire contents of the code box below to a new file.


Start

CreateRestorePoint:
EmptyTemp:
CloseProcesses:

URLSearchHook: HKU\S-1-5-21-2403447826-2647873678-1582209663-1000 - (No Name) - {0EBBBE48-BAD4-4B4C-8E5A-516ABECAE064} - No File
SearchScopes: HKU\S-1-5-21-2403447826-2647873678-1582209663-1000 -> {6A1806CD-94D4-4689-BA73-E35EA1EA9990} URL =
FF HKLM-x32\...\Firefox\Extensions: [{B7082FAA-CB62-4872-9106-E42DD88EDE45}] - C:\Program Files (x86)\McAfee\SiteAdvisor => not found
FF Plugin: @mcafee.com/MSC,version=10 -> C:\Program Files\mcafee\msc\npMcSnFFPl64.dll [No File]
FF Plugin-x32: @mcafee.com/MSC,version=10 -> C:\Program Files (x86)\McAfee\msc\npMcSnFFPl.dll [No File]
CHR Extension: (Chrome Web Store Payments) - C:\Users\Chance\AppData\Local\Google\Chrome\User Data\Default\Extensions\nmmhkkegccagdldgiimedpiccmgmieda [2017-04-07]
CHR Extension: (Chrome Media Router) - C:\Users\Chance\AppData\Local\Google\Chrome\User Data\Default\Extensions\pkedcjkdefgpdelpbcmbmeomcjbeemfm [2017-04-07]
CHR HKLM-x32\...\Chrome\Extension: [fheoggkfdfchfphceeifdbepaooicaho] - C:\Program Files (x86)\McAfee\SiteAdvisor\McChPlg.crx <not found>
U3 idsvc; no ImagePath
U3 wpcsvc; no ImagePath

End
Save the file as fixlist.txt in the same folder where the Farbar tool is running from.
The location is listed in the 3rd line of the Farbar log you have submitted.

Run FRST and click Fix only once and wait.

The tool will create a log (Fixlog.txt) please post it to your reply.

Please let me know what problem persists with this computer.

===

p.s.
If your mouse is external to the computer I suggest you remove it via Control Panel > Hardware and Sount > Mouse.
Restart the computer normally.

Reinstall the mouse.

If the problem persists make sure that the batteries are good.

You next step if required will be to use a know good mouse if available or buy one.

#3 oranng

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Posted 15 April 2017 - 10:11 AM

Upon uninstallation and disconnection of the mouse and a restart I am still experiencing similar issues.

I was using a wired mouse previously.

 

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#4 nasdaq

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Posted 16 April 2017 - 07:49 AM




Navigate to this page.
http://learn.flexerasoftware.com/SVM-EVAL-Personal-Software-Inspector

Download and run the Flexera Software Personal Software Inspector.
May be you need to get the latest driver for your mouse pad.

#5 oranng

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Posted 16 April 2017 - 12:08 PM

The following programs that were displayed as needing updates were

-Adobe Reader

-Microsoft SQL Server

 

I have the latest Adobe, however to update the SQL server proved too confusing for me.

 

I also have displayed a notification in the program that I have to install Microsoft update and therefore some missing updates cannot be detected.

I am confused by this because I already have the latest version of Windows and therefore I couldn't figure out how to correct this issue.



#6 nasdaq

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Posted 17 April 2017 - 07:35 AM

I do not think that the SQL is the cause. Leave alone.


A number of mouse issues are discussed in this article.
Navigate to this page.
https://www.dell.com/support/article/us/en/19/SLN115351/keyboard--touchpad--or-mouse-not-working-correctly?lang=EN

Start with No. 1 Troubleshooting a Keyboard or Touchpad Built Into the Notebook

If still no joy other Options may be tried.
p.s.

If you reconnect the Wire Mouse or try a USB mouse is the problem solved.

#7 oranng

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Posted 18 April 2017 - 01:25 PM

I thought that the issue may of been an outdated or non-existent driver but now I don't think this is the issue. 

I made my way through the troubleshooting and couldn't find any help that aided my issue.

I have also tried a few Dell provided troubleshooting programs relating to drivers - with no help.

 

I have disabled my touch pad and use only the wireless mouse and I still experience the problem.

As of now, the cursor snapping has changed in frequency and now happens less often. This may change.

After I start up my computer, it will take around 5 minutes for problem to begin occurring. 

 

I hope you have some more suggestions.



#8 nasdaq

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Posted 19 April 2017 - 09:13 AM


Could it be something simple as:

https://support.microsoft.com/en-us/help/175400/mouse-pointer-automatically-moves-to-upper-left-corner-of-screen

#9 nasdaq

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Posted 25 April 2017 - 06:44 AM

Are you still with me?

#10 oranng

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Posted 27 April 2017 - 07:01 AM

Yes, I decided to have a knowledgeable friend work on it for me.
I had already tried your previous suggestion, but thank you for trying to help.
We will see how this works out.




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