I have a error when trying to open multimedia files, .jpg and .mts. I don't know if I am infected.
I put three files corrupted in this archive, to see if anyone can help me with informations about encrypted photos. https://we.tl/3CRgm4uKBA
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Posted 14 April 2017 - 08:50 AM
Has the file extension been changed? If so, then you are a victim of ransom ware. If it is ransom ware then you may
seek assistance in the Ransomware Help & Tech Support Forum.
I won't click on the link you provided. If it is not ransom ware but some other malware then use the programs below to clean,
remove adware and remove malware.
Use CCleaner to remove Temporary files, program caches, cookies, logs, etc. Use the Default settings. No need to use the
Registry Cleaning Tool...risky. Pay close attention while installing and UNcheck offers of toolbars....especially Google.
After install, open CCleaner and run by clicking on the Run Cleaner button in the bottom right corner.
Download AdwCleaner by Xplode onto your desktop.
Posted 14 April 2017 - 09:07 AM
Extension have not been changed. I install a fresh copy of windows and search malware with antivirus but the photos won't open anymore. All antivirus i instaled showed none malware or ransomware.
Posted 14 April 2017 - 02:33 PM
I doubt it is a malware problem so if those programs don't find anything then I suggest you post in one of these two
forums...Graphics Design and Photo Editing or the forum for your Windows OS... Microsoft Windows Support Forum - BleepingComputer.com
Posted 15 April 2017 - 10:27 AM
I post the SHA1 case. d9a91ade7f40d4795ea122de2786590306e5e0b7
The case contain a encrypted photo. Is not a problem for design and photo editing, because encrypted files are .mts , .m2ts .jpg, .docx., .doc. etc. I will pay for any help to decrypt back the files .
Posted 15 April 2017 - 11:06 AM
If the files are encrypted....then it is likely a case of ransom ware. Post for help in the Ransomware Help & Tech Support Forum.
Edited by buddy215, 15 April 2017 - 11:07 AM.
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