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Unknown malware


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#1 xicsdj

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Posted 14 April 2017 - 08:02 AM

I have a error when trying to open multimedia files, .jpg and .mts. I don't know if I am infected. 

I put three files corrupted in this archive, to see if anyone can help me with informations about encrypted photos.  https://we.tl/3CRgm4uKBA 



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#2 buddy215

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Posted 14 April 2017 - 08:50 AM

Has the file extension been changed? If so, then you are a victim of ransom ware. If it is ransom ware then you may

seek assistance in the Ransomware Help & Tech Support  Forum.

 

I won't click on the link you provided. If it is not ransom ware but some other malware then use the programs below to clean,

remove adware and remove malware.

 

Use CCleaner to remove Temporary files, program caches, cookies, logs, etc. Use the Default settings. No need to use the

Registry Cleaning Tool...risky. Pay close attention while installing and UNcheck offers of toolbars....especially Google.

After install, open CCleaner and run by clicking on the Run Cleaner button in the bottom right corner.

CCleaner - PC Optimization and Cleaning - Free Download

 

  • download Malwarebytes to your desktop.
  • Double-click mb3-setup-1878.1878-3.0.6.1469.exe and follow the prompts to install the program.
  • Then click Finish.
  • Once the program has fully updated, select Scan Now on the Dashboard. Or select the Threat Scan from the Scan menu.
  • If another update of the definitions is available, it will be implemented before the rest of the scanning procedure.
  • When the scan is complete, make sure that all Threats are selected, and click Remove Selected.
  • Restart your computer when prompted to do so.
  • The Scan log is available throughout History ->Application logs. Please post it contents in your next reply.

Download AdwCleaner by Xplode onto your desktop.

  • Close all open programs and internet browsers.
  • Double click on adwcleaner.exe to run the tool.
  • Click on Scan button.
  • When the scan has finished click on Clean button.
  • Your computer will be rebooted automatically. A text file will open after the restart.
  • Please post the contents of that logfile with your next reply.
  • You can find the logfile at C:\AdwCleaner[S1].txt as well.
  • download Junkware Removal Tool to your desktop.
  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message
  • Hold down Control and click on this link to open ESET OnlineScan in a new window.
  • Click the esetonlinebtn.png button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
  • Click on esetsmartinstaller_enu.exe to download the ESET Smart Installer. Save it to your desktop.
  • Double click on the esetsmartinstaller_enu.png icon on your desktop.
  • Check "YES, I accept the Terms of Use."
  • Click the Start button.
  • Accept any security warnings from your browser.
  • Under scan settings, check "Scan Archives" and "Remove found threats"
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, click List Threats
  • Click Export, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Click the Back button.
  • Click the Finish button.
  • NOTE:Sometimes if ESET finds no infections it will not create a log.

“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss
A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”

#3 xicsdj

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Posted 14 April 2017 - 09:07 AM

Extension have not been changed. I install a fresh copy of windows and search malware with antivirus but the photos won't open anymore. All antivirus i instaled showed none malware or ransomware.



#4 buddy215

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Posted 14 April 2017 - 02:33 PM

I doubt it is a malware problem so if those programs don't find anything then I suggest you post in one of these two

forums...Graphics Design and Photo Editing  or the forum for your Windows OS... Microsoft Windows Support Forum - BleepingComputer.com


“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss
A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”

#5 xicsdj

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Posted 15 April 2017 - 10:27 AM

I post the SHA1 case. d9a91ade7f40d4795ea122de2786590306e5e0b7

The case contain a encrypted photo. Is not a problem for design and photo editing, because encrypted files are .mts , .m2ts .jpg, .docx., .doc. etc. I will pay for any help to decrypt back the files .



#6 buddy215

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Posted 15 April 2017 - 11:06 AM

If the files are encrypted....then it is likely a case of ransom ware. Post for help in the Ransomware Help & Tech Support  Forum.

 

ID Ransomware - Identify What Ransomware Encrypted Your Files


Edited by buddy215, 15 April 2017 - 11:07 AM.

“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss
A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”




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