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requested resource in use - Can't run any malware removal softare


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8 replies to this topic

#1 abacca00

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Posted 13 April 2017 - 07:44 PM

Having an issue with trying to clean up a computer. 

 

I am unable to run or install any program to clean up the infection. The only program I've been able to run is RougeKiller, and whatever that program catches always comes right back.

 

Attached File  FRST.txt   74.95KB   2 downloads

 

Attached File  Addition.txt   109.1KB   1 downloads



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#2 JSntgRvr

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Posted 13 April 2017 - 08:38 PM

Welcome. :)

 

Lets check for a rootkit.

  • Please download Malwarebytes Anti-Rootkit and save the file to your Desktop.
  • Right-Click MBAR.exe and select AVOiBNU.jpgRun as administrator to run the installer.
  • Select your Desktop as the location to extract the contents and click OK. The programme should open upon completion.
  • Click Next, followed by Update. Upon update completion, click Next.
  • Ensure Drivers, Sectors & System are checked and click Scan.
  • Note: Do not use your computer during the scan.
  • Upon completion:
    • If no infection is found, close the MBAR window.
    • If an infection is found, ensure Create Restore Point is checked and click Cleanup. Reboot when prompted.
  • Two logs (mbar-log.txt and system-log.txt) will be created. Copy the contents of both logs and paste in your next reply. Both logs can be found in the MBAR folder.

 

 


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#3 abacca00

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Posted 13 April 2017 - 09:03 PM

Sorry I PM'd you but found out what i was doing wrong that I couldn't reply.

 

Attached File  mbar-log-2017-04-13 (20-41-00).txt   21.26KB   4 downloads

 

Attached File  system-log.txt   46.92KB   0 downloads


Edited by abacca00, 13 April 2017 - 09:04 PM.


#4 JSntgRvr

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Posted 13 April 2017 - 09:11 PM

Download the attached file and save it in the same directory FRST64 is saved.

  • Start FRST64 with Administrator privileges.
  • Press the Fix button.
  • When finished, a log file (Fixlog.txt) will pop up and saved in the same location the tool was ran from.

Please copy and paste its contents in your next reply.

Please download Junkware Removal Tool to your Desktop.

  • Please close your security software to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista or 7, right-mouse click it and select Run as administrator.
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete, depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your Desktop and will automatically open.
  • Please post the contents of JRT.txt into your reply.

Download AdwCleaner from here. Save the file to the desktop.


NOTE: If you are using IE 8 or above you may get a warning that stops the program from downloading. Just click on the warning and allow the download to complete.

Close all open windows and browsers.

  • XP users: Double click the AdwCleaner icon to start the program.
  • Vista/7/8 users: Right click the AdwCleaner icon on the desktop, click Run as administrator and accept the UAC prompt to run AdwCleaner.
    You will see the following console:

iO5EZayK.png


  • Click the Scan button and wait for the scan to finish.
  • After the Scan has finished the window may or may not show what it found and above, in the progress bar, you will see: Pending. Please uncheck elements you don't want to remove.
  • Click the Clean button.
  • Everything checked will be moved to Quarantine.
  • When the program has finished cleaning a report appears.Once done it will ask to reboot, allow this

adwcleaner_delete_restart.jpg


  • On reboot a log will be produced please copy / paste that in your next reply. This report is also saved to C:\AdwCleaner\AdwCleaner[S0].txt

 


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#5 abacca00

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Posted 13 April 2017 - 09:42 PM

Attached File  AdwCleanerS0.txt   2.44KB   1 downloads

 

Attached File  Fixlog.txt   7.01KB   1 downloads



#6 JSntgRvr

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Posted 13 April 2017 - 09:49 PM

Re-Scan with AdwCleaner.

 

  • After the Scan has finished the window may or may not show what it found and above, in the progress bar, you will see: Pending. Please uncheck elements you don't want to remove.
  • Click the Clean button.
  • Everything checked will be moved to Quarantine.
  • When the program has finished cleaning a report appears.Once done it will ask to reboot, allow this

On reboot a log will be produced please copy / paste that in your next reply. This report is also saved to C:\AdwCleaner\AdwCleaner[C0].txt


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#7 abacca00

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Posted 13 April 2017 - 09:58 PM

Attached File  AdwCleanerS1.txt   1.28KB   3 downloads

 

Looks like its cleaned up and working good.

 

Thanks for the help man!



#8 JSntgRvr

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Posted 13 April 2017 - 10:03 PM

Congratulations. :)

 

Just some cleaning:

 

Please download DelFix by Xplode and save to your Desktop.

  • Double-click on delfix.exe to run the tool.
    Vista/Windows 7/8/10 users right-click and select Run As Administrator.
  • Put a check mark next to these items:
    - Remove disinfection tools
    - Create registry backup
    delfix.jpg
    .
  • Click the "Run" button.
  • When the tool has finished, it will create and open a log report (DelFix.txt)

 

 

Best regards. :hello:


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#9 JSntgRvr

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Posted 16 April 2017 - 03:43 PM

It appears that this issue is resolved, therefore I am closing the topic. If that is not the case and you need or wish to continue with this topic, please send me or any Moderator a Personal Message (PM) that you would like this topic re-opened.

No request for help throughout private messaging will be attended.

If I have helped you, consider making a donation to help me continue the fight against Malware!
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