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Windows update approaching 12 hours!


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#1 AgingTim

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Posted 13 April 2017 - 11:11 AM

My laptop has been stuck on "Installing update 6 of 8" for at least 7 hours.

 

I get the updates automatically at shutdown, but night before last I must have missed the screen message--I unplugged.  Yesterday morning I plugged in, started up, got the black screen, started Windows normally, and saw that the battery was at nearly zero.  All was well until last night when I saw the update message at shutdown and left the laptop plugged in.  At 5:00 it was still "installing 6 of 8", and now at noon it is saying the same thing.

 

I am rural and have the slowest internet speed possible (1.5 mbs), but nothing has ever taken near this long before.  Having read a couple of related topics, I see that updates CAN take hours, that a laptop may go into sleep mode and delay updates further, that Windows servers can freeze, and that my laptop can get hung up.  I have sat here with my laptop for over an hour now making sure it doesn't go to sleep, but I just get the spinning icon.  I want to force a shutdown at this point, but I'm afraid I'll cause more trouble. Should I shut down?

 

When I do get my machine back, I will immediately disable "automatic updates" so that I can have more control over the process in the future.



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#2 AgingTim

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Posted 13 April 2017 - 12:22 PM

I decided to go ahead and force a shutdown.  How arrogant of me--it won't let me do it.  Ctrl-alt-delete does nothing.  I tried holding down the power button for up to 20 seconds, but it's still "installing update 6 of 8."  Am I going to have to unplug again and let the battery run out?



#3 AgingTim

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Posted 13 April 2017 - 12:51 PM

I think everything has been resolved.  I pulled the battery in order to shut down.  I got the black screen at startup and started Windows normally.  I soon saw many "operations applied" flash by number until "20114 of 20114" stayed up for several seconds.  Startup then proceeded, and I am now writing from that laptop.

 

Now, to disable automatic updates!



#4 medab1

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Posted 13 April 2017 - 01:11 PM

Sometimes it helps to unplug computer & remove battery & press power button for 30 seconds to discharge capacitors.

Google link---

 

https://www.google.com/search?client=opera&q=press+power+button+for+30+seconds+to+discharge+capacitors&sourceid=opera&ie=UTF-8&oe=UTF-8


Edited by medab1, 13 April 2017 - 01:12 PM.

Learn to take screenshots & add them to your posts. :thumbup2:

https://www.bleepingcomputer.com/forums/t/43088/how-to-capture-and-edit-a-screen-shot/#entry4532851

Learn to use Google Search.  :busy:

Make full system images to restore to if your computer goes bonkers.





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