My laptop has been stuck on "Installing update 6 of 8" for at least 7 hours.
I get the updates automatically at shutdown, but night before last I must have missed the screen message--I unplugged. Yesterday morning I plugged in, started up, got the black screen, started Windows normally, and saw that the battery was at nearly zero. All was well until last night when I saw the update message at shutdown and left the laptop plugged in. At 5:00 it was still "installing 6 of 8", and now at noon it is saying the same thing.
I am rural and have the slowest internet speed possible (1.5 mbs), but nothing has ever taken near this long before. Having read a couple of related topics, I see that updates CAN take hours, that a laptop may go into sleep mode and delay updates further, that Windows servers can freeze, and that my laptop can get hung up. I have sat here with my laptop for over an hour now making sure it doesn't go to sleep, but I just get the spinning icon. I want to force a shutdown at this point, but I'm afraid I'll cause more trouble. Should I shut down?
When I do get my machine back, I will immediately disable "automatic updates" so that I can have more control over the process in the future.